View
274
Download
2
Category
Preview:
DESCRIPTION
Delivered to a Business Expo,encouraging business to develop their Customer Experience.
Citation preview
Gerry Hassangerryhassan@xtra.co.nz
How to get customers to
love you.
1. Create a customer focused culture in your business
Staff 1st Customers
The
is the sum of all experiences a customer has.
Customer Experience
2. Look after your existing customers
THE PRESS
SKY
3. AnticipateDo the numbers
Risk
Benefit to the customer
Bring customers in
4. Listen to what people are saying about your business
5. Build relationships
CustomersSuppliers
BankAccountant
Mentors.
6. Deliver what you promise
At Grant Thornton we help our clients achieve success and realise their ambitions.
7. Reward
1. Create a customer focused culture in your business
2. Look after your existing customers
3. Anticipate
4. Listen to what people are saying about your business
6. Deliver what you promise
7. Reward
5. Build relationships
www.customerexperiences.co.nz
Recommended