How Lean/Six Sigma Works for OCPS HRD

October 30th, 2015

How Lean/Six Sigma Works for OCPS HRD

Julie Grabach, Senior Business

Process Specialist

Orange County Public Schools

Human Resources Division

Thomas McNabb

Senior Business Process Specialist

Orange County Public Schools

Human Resources Division

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Learning Objectives

• Understand the value of Six Sigma

• Know the 5 phases of the DMAIC process

• Ideas for next steps in your organization

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Six Sigma Background

• What is Six Sigma?

A Methodology for eliminating defects

and variability in a process

Follows a Disciplined well-defined sequence of

steps

Is Data driven using statistical methods

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Six Sigma Background

• Professionalizes the quality management

function of the organization

• Requires vision from Executive Leadership

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Six Sigma Background

Requires

special training

for belts

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OCPS HRD Six Sigma Journey

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Lean HR Summit

Six Sigma Green Belt Training (2 staff

members)Submitted 1st GSA

Application

November 2011 December 2012 – January 2013 November 2013

OCPS HRD Six Sigma Journey

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Trained All of HRD in Yellow Belt

Six Sigma Green Belt Training (7 staff

members)Submitted 2nd GSA

Application

May 2014 September 2014 – January 2015 November 2014

Six Sigma Background

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Building the DMAIC Story

DMAIC story has 5 Improvement Steps:

– Define

– Measure

– Analyze

– Improve

– ControlDefine Measure Analyze Improve Control

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Building the DMAIC Story

• Each phase of the DMAIC has specific

checklists and outcomes (“must-haves”)

• Management presentations at each phase to

gain approval, understanding, support

Define Measure Analyze Improve Control

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Building the DMAIC Story

Define Phase:

– Identify Project Purpose, Scope, Customer

and Sponsor as well as Significance to

organization

– Develop theme

Define Measure Analyze Improve Control

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Orange County Public Schools

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Orange County Public Schools

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Orange County Public Schools

Orange County Public Schools

Orange County Public Schools

Building the DMAIC Story

Measure Phase:

– Narrow project focus

– Evaluate data in various ways

– Develop Measurement System, Problem

Statement, Target

Define Measure Analyze Improve Control

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Orange County Public Schools

Orange County Public Schools

Building the DMAIC Story

Analyze Phase:

– Identify primary causes

– Refine with data to identify root causes

Define Measure Analyze Improve Control

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Orange County Public Schools

Orange County Public Schools

Building the DMAIC Story

Improve Phase:

– Develop countermeasures

• Immediate remedy to root cause

• Prevent recurrence of root cause

• Feasible without introducing other issues

Define Measure Analyze Improve Control

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Orange County Public Schools

Orange County Public Schools

Orange County Public Schools

Building the DMAIC Story

Control Phase:

– Evaluate results

• Countermeasures impacted root causes, problem and

theme and that target was met

– Standardize methods, communicate lessons

learned and future plans

Define Measure Analyze Improve Control

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Keeping the Momentum

• How projects

have been

selected

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Latest

buzzword

project

Fun

project

Easiest

project

to see

results

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How do we select projects?

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How do we select projects?

Learning Takeaways

• Understand the value of Six Sigma

• Know the 5 phases of the DMAIC process

• Ideas for next steps in your organization

And….

• Ask Suzanne about the cheer!

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Q & A

Thomas McNabb

thomas.mcnabb@ocps.net

Julie Grabach

julie.grabach@ocps.net

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