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HERDING PINK ELEPHANTS
Hello I’m Stephen Gates, Head Design Evangelist at InVision
Helping companies rediscover and
elevate the impact of creativity.
THE INSIDE OUTSIDER
TheCrazy1.com
Let’s start with some
numbers
A new study from InVision
the new design frontier
52%
2%
84%
14%
85%
16%
92%
22%
REVENUE COST SAVINGS TIME TO MARKET VALUATION
26x5x4x 6x
Bene
fits
of d
esig
n
Adoption of design
5%
12%
21%
21%
41% Level 1
Level 2
Level 3
Level 4
Level 5
83%
What are we dealing with?
Remote work has exposed your company’s sins.
CHALLENGES
Failing leadership is failing faster.
CHALLENGES
The innovation most companies need will not be authorized.”Greg Larkin This Might Get Me Fired
“PROBLEM
Behavior Thinking
Behavior Thinking
Expression( words & processes)
Behavior Thinking
Real problem( actions )
Pink elephants
We need to invest in cultural and emotional
innovation like we invest in product innovation.
THE PROBLEM
The best teams are deliberate in how they work
in-person and remote.
WORK DELIBERATELY
Tools and process are the foundation, not the solution.
THE REALITY
Start by taking on the cultural barriers we all know about, but no one confronts.
THE CHALLENGE
Cultural apathy
ELEPHANT ONE
“Welcome to…”
Elephant framework
Apathy jarFRAMEWORK AND DISCUSSION
ELEPHANT TWO
Fear oflearning
Failure is badly positioned learning.
THE PROBLEM
Elephant framework
Bellyflop of the weekFRAMEWORK AND DISCUSSION
Team mentality
ELEPHANT THREE
We usually address problems retroactively
and reactively.
THE PROBLEM
We obsess over processes,
methodologies, feedback, and more.
How are we defining our mentality for the work we
are about to do?
Elephant framework
Define behaviorsFRAMEWORK
Put our customers at the center of everything
( projection bias issues )
Invite diverse perspectives to the table
( collaboration issues )
Culture cardsFRAMEWORK AND DISCUSSION
Put our customers at
the centerInvite diverse perspectives to the table
Exerciseput things into action
ELEPHANT 1 ELEPHANT 2 ELEPHANT 3
WHAT ARE YOUR TOP 3 ELEPHANTS?
ELEPHANT 1
WHAT FRAMEWORKS CAN YOU BUILD TO CHANGE THEM?
ELEPHANT 2 ELEPHANT 3
Decoding trust
Trust is the key to everything - remote
and in person.
DECODE TRUST
For most companies, the most challenging part of
remote work is trusting that their “out of sight” people are
working.
DECODE TRUST
types of trust
106% more energy at work 74% less stress
50% higher productivity 76% more engagement
40% less burnout 29% more satisfaction with their lives
13% fewer sick days
HIGH-TRUST TEAMS ARE HIGH PERFORMING TEAMS
practical emotional
emotionalpracticalPractical trust is
earned by being a worker who does
the basics.
emotional
practical
• executional work
• processes
• tools and applications
emotionalpracticalPeople come to
work to collect a paycheck.
practicalemotionalEmotional trust is earned when people trust that you are on their side.
practical
emotional
• transformational work
• culture
• leadership
practicalemotionalPeople come to work for each other and the team.
practical emotional
We invest in these skills
but demand these results
Exerciseput things into action
practical emotionalnone
co-worker name 1
co-worker name 2
co-worker name 3
co-worker name 4
co-worker name 5
TRUST SCORECARD
Final thought
What if all of this stress and change is a gift?
OUR OPPORTUNITY
We have a once in a generation opportunity to
pause, evaluate and evolve.
OUR OPPORTUNITY
We have to evolve our mindset, role and business impact
OUR OPPORTUNITY
We need to be in the consequence business more than the design
business.
OUR OPPORTUNITY
Thanks!stephengates@invisionapp.com
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