Helping Your Students Succeed with Cognitive Tutor and...

Parent Webinar Helping Your Students Succeed with

Cognitive Tutor ® and MATHia ® December 5th, 2013

Scott Spindler, Customer Support Lead

Kasey Bratcher, Director of Professional Development

Agenda

• Who are We?

• Troubleshooting: Getting Things Up and Running

• Software Demo: Helping Your Student be Successful

• Customer Support Contacts

Who Are We?

• Carnegie Learning was founded by Carnegie Mellon

University researchers and veteran math teachers.

• We are focused exclusively on mathematics.

• Our software is unlike anything else on the market and

has won numerous awards.

• Our research is long-standing and on-going.

Who Are We?

Customer Support Lead

Director of Professional Development

Troubleshooting

• Avoid problems from the start by running the

system requirements tool

• Installing Java

• Pop-up messaging

• Beyond the system requirements tool

System Requirements Tool

System Requirements Tool

System Requirements Tool

Installing Java

• Go to http://www.java.com

Installing Java

Installing Java Windows

Installing Java Windows

Installing Java Windows

Installing Java OS X 10.7 or higher

Installing Java OS X 10.7 or higher

Installing Java OS X 10.7 or higher

Troubleshooting

• What would you like to know?

For More Information, Contact us:

Scott Spindler Customer Support Lead

spin@carnegielearning.com

Toll Free: (888) 851-7094 x113

Kasey Bratcher Director of Professional Development

kbratcher@carnegielearning.com

Toll Free: (888) 851-7094 x416

CUSTOMER SUPPORT help@carnegielearning.com

Toll Free: (888) 851-7094 option 3