Guiding Light: Leading a Campus Through Transition Karen Miles UC Berkeley Dec. 8, 2006 Sakai...

Guiding Light: Guiding Light: Leading a Campus Leading a Campus Through TransitionThrough Transition

Karen MilesUC Berkeley

Dec. 8, 2006 Sakai Conference

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UC Berkeley’s Story

• Implemented Blackboard & WebCT

• Developed and deployed home-grown system, CourseWeb

• No campus-wide integration

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UC Berkeley’s Fall ’05 Preview

• Targeted & invited specific users– Faculty who use BB + CourseWeb– Faculty who use WebCT + CourseWeb– Faculty from depts. with high BB usage

• 48 instructors applied for the pilot• 75 course sites, 4400 students

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See Change Happen

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How did that happen?

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Change Management

Elements of Change

Activities

Communication

Engaged in Process

Appropriate Expectations

Meaningful

Support

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Communication

• Share the overall plan• Discuss the benefits of choosing

Sakai… as a campus… as an instructor… as a student

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The Value of Visibility

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Focus on Activities

• Campus goal = retire two existing systems

• Faculty goal = support learning activities

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Too

ls C

ompa

rison

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Act

ivity

Foc

us

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The Way of the Wizard

• 195 instructors completed the wizardby October 2006

153 bSpacerecommendations

42 Blackboardrecommendations

195 Instructors

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Engage Users

• Create a dialogue with the community

• Respond to user requests for change

• Highlight user impact

Focus Groups Surveys

Daily or Weekly PollsUser-Driven Forums Consultations

Orientations

Review & Prioritize Enhancements

Fall ’07

DIALOGUERESPOND

DEPLOY

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Set Appropriate Expectations

• Display update info for release cycles• Use MOTD as a communication tool• Encourage dialogue during training &

support activities

• Sakai is ever-evolving

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Flexible & Meaningful Support

• Provide options to a mixed audience– Workshops– Online instructions– Support form– Consultations– Content migration service

• Change location of consultations• Model activity-based learning in ETS-

sponsored workshops

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Lessons Learned

• Constant communication is key• Focus on activities, not tools• Engage users in the change process• Set appropriate expectations• Provide flexible & meaningful support

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Moving Forward

• Revealing opportunities• Expanding the support structure• Incorporating new audiences

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Contact Info

• Karen MilesManager, Training & Supportkaren@media.berkeley.edu

• Educational Technology Services, UC Berkeley

http://ets.berkeley.edu

• bSpace Training & Support Materialshttp://ets.berkeley.edu/TrainingSupportCenter/HowToLibrary.htm