Grooming Standards for Gentlemen in Hospitality

GROOMING STANDARDS OF EMPLOYEES FOR

INDIAN HOTELS/RESTAURANT

By

Ambika Chauhan Nair

For Students of Don Bosco IHMCT

Your destiny hangs on the impression you make...

Grooming is the combination of Style and

discipline, to project an image of organization’s culture and ethics to our esteemed customer-our guest. I t

also enhance the personality of employee, character of an

organisation and value of the guest.

Look for a Gentleman

To achieve the best groomed look throughout HOTEL/RESTURANT, following

is a list of standards, which need to be followed by all Gentlemen, working at any

level, and working at hotel/restaurant..

Hair:

• Hair must be cut every twenty days. The hair must be cut and tapered, so that it does not touch beyond, or cover any parts of the ears. The hair should not touch the collar line of your shirt.

Hair: Contd.

• The hair must be cut in a neat, natural style. Unruly Hair should be kept in place and off the forehead.

• The hair must be neatly tapered at the back and on the sides, forming a smooth, symmetrical appearance. The overall style must be balanced proportionately.

HairContd.

• Sideburns should be neatly trimmed and may not extend beyond the middle of the earlobe. Flares or mutton chops are not acceptable

HairContd.• Appropriate hair confinement must be used in food-

service areas wherever required i.e. Kitchen and food storage area.

HairContd.• Dandruff in the hair is to be avoided at all costs. Anti-

dandruff shampoo can be used twice in a week.

Moustaches• Moustaches are not encouraged in hotels but if one insists

on keeping, it must be trimmed every ten days. It should not extended beyond the upper lip.

Face & Skin• Every day shaving need to be done. Beards are not

allowed/permitted in any circumstances. • Men with heavy facial hair growth must carry a shaving

kit, in order to ensure a smooth-shaven look at all times while on duty.

Hands• The fingernails should be closely clipped and should not

extend beyond the tip of the fingers. Fingernails must be clean and presentable all times.

• Wash your hand with soap before and after having meal & after using toilet facilities.

Body• Men working in guest contact areas should make sure

that they have a clean healthy skin. For the same, take bath twice, with proper and good quality soap.

• Mild Aftershave and mild deodorant should be used to keep body odour fresh and natural.

Mouth• Any sort of paan chewing, eating paan masala, supari or

chewing gum is prohibited.• Mouth wash or breath freshener should be used after

every meal, to keep the breath fresh. Even brushing your teeth will also solve the issue.

• Guest public area, employee public area except employee locker, is prohibited for smoking

Accessories Guidelines• Only one ring on each hand is permitted. Ring should

have small stones and should be decent in design and look. Wearing rings is prohibited for food handler.

• A conservative, business style watch is permitted.• Chains, bracelets and earrings for men are unacceptable.

Accessories Guidelines• Spectacles should have plain glass, without chromatic

effects and the design and look of Spectacles should be conservative and simple.

Tattoos• Men are not allowed to have any sort of Tattoos in visible

parts of body.

Uniforms

•For Uniformed staff, The Uniform must be in accordance with specification. The uniform should always be cleaned and well ironed.

•Shirts must be well laundered, with clean collar and cuffs. Trousers should be well ironed, with a sharp center crease. The length of trouser must cover the shoe.

Uniforms

•Shirts must be inserted inside properly, while on duty or in work premises.

•The socks must be in black color and of a plain design or no design. It should be changed daily.

•A clean, white, well-laundered handkerchief should be carried.

•The Belt is an essential. The color should be black and the buckles should have simple and conservative look.

•Undergarments must be changed daily to maintain body cleanliness and personal hygiene.

Shoes

•Shoes must be black in color and as per the uniform specification of the company. For Executives and above, The design of shoe must be OXFORD style. They must be polished daily and kept in good state of repair.