Grievance Mechanism

Grievance MechanismTo p G l o v e C o r p o r a t i o n B h d

A grievance SOP is in place which requires corrective action for issues raised to be taken within 5 days.

1

FR

Our Reliable and Anonymous Grievance Channels:

2

Multilingual Independent Grievance Helplines

Centralized Workers Helpline

Whatsapp

Human Resources Personnel

Grievance Forms

Email

Workers Representative by Each Factory

Monthly Meeting with Workers Representative

FR

3

FR

4

Multilingual

Independent

Grievance

Helplines

FR

Grievance Mechanism Satisfaction

Satisfied Unsatisfied

FY2020 GRIEVANCE-RELATION DATA

5

Number of cases raised:

994 cases

Types of cases:• Living Condition (hostel)• Canteen• Transportation• Workplace Condition

Status Action:

99.3%(Remediation action has been taken for 987 cases)

*The remaining 0.7% issue is about recruitment fees, which the Company is in the process of making remediation payment

84.8%

15.2%