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2 | GROWING GOOD | 2013 Annual Report
SOCIALONLINE PDFVIDEO
Look for these symbols throughout our Annual Report for more in-depth interactive information
OUR MISSIONFounded in 1957 as a not-for-profit, Goodwill Industries of Middle Tennessee’s mission is,
“We sell donated goods to provide employment and training opportunities for people who
have disabilities and others who have trouble finding and keeping jobs.”
Donna Yurdin | Chairman of the Board President & CEO Credo Management Consulting
As a freshman at Boston University Theological School in 1891, Edgar J. Helms dreamed of leading a missionary team in Asia. His dream almost became a reality, but news that the India
mission was financially strapped forced Helms to give up the India dream.
In its place, Edgar would accept what appeared to be an uninspiring alternative, to serve as a settlement worker in one of Boston’s worst slums and crime centers. At the age of 32, in the dilapidated Morgan’s Chapel, Helms was enough discouraged to entertain the notion that his career might be approaching the end of the road.
The end of a dream is often the beginning of a life. From this broken down house of worship, Edgar J. Helms would go on to build what is today the modern Goodwill. Through his belief in giving people a chance rather than charity, Helms initiated a movement that would bring jobs and dignity to thousands of individuals who have disabilities and others who have trouble finding and keeping jobs.
For so many of the people who walked though the doors of Goodwill’s Career Solutions in 2013, life did not turn out how they had dreamed, and their prospects for employment had reached the end of the road.
In the following pages, you will not only see numbers that reflect our amazing accomplishments for 2013, but also read the emotional stories of people who discovered, like Helms, that the end of their dream was the beginning of a new life.
Both the numbers and the stories convey our gratitude to you for your interest in our mission and your generous donations of gently-used items. We are committed to “Growing Good” and continuing to earn your support by making sure your gifts benefit the people we are privileged to serve.
Matthew Bourlakas | President & CEOGoodwill Industries of Middle Tennessee, Inc.
GROWING GOOD | 2013 Annual Report | 3
2013A YEAR OF GREAT GROWTH
1ST QUARTER JAN-MAR
2NDQUARTERAPR-JUN
3RDQUARTERJ U L - S E P
4TH QUARTER OCT-DEC
BEYOND JOBS
Launched to connect women to better jobs and better futures
630 DRESSES
Record number of dresses sold at our Wedding Gala
PARTNERSHIP
Teamed up with the Nashville Area Chapter of the American Red Cross to better serve the community during a crisis
43 JOB FAIRS
Record number of job fairs and events held during Goodwill Week
CEO CHANGE
David Lifsey retired after 40 years as President and CEO. Matthew Bourlakas began serving as the new President and CEO.
WHEELS-TO-WORK
Program established to help Goodwill employees and clients eliminate the barrier of transportation
JOB RECORDS
Monthly records set for number of people placed in jobs by Career Solutions419 in July 565 in August 640 in September
NEW LOCATIONS
Two new stores, Donation Express Centers, and Career Solutions centers opened in Hendersonville and Murfreesboro
AWARDS
Received Employer Award from the Nashville’s Mayor’s Advisory Committee for People with Disabilities
Named America’s 19th Most Inspiring Company by Forbes
Received 2013 Next Award for Social Enterprise by the Nashville Area Chamber of Commerce and the Nashville Entrepreneur Center
Named winner of the Neighborhood Builders Award by Bank of America Charitable Foundation
4 | GROWING GOOD | 2013 Annual Report
Watch Fred’s Story
GROWING GOOD | 2013 Annual Report | 5
Fred had been living the street life for three decades. “I had been off and on drugs, and I had spent most of my adult life in prison.”
When Fred was released from prison in 2012, he made a decision to not go back. “I got sick and tired of being sick and tired,” he said. “I’ve been through a lot. I was even homeless at one point in my life.”
Fred decided it was time to turn his life around. He wasn’t sure how to start over, but he thought finding a job would be a good start. “I never really had a job, so I knew I needed help,” he said. “I went to Goodwill, and they helped me understand what I needed to do to make that happen.”
Fred became highly involved in Career Solutions, completing basic computer classes,
the job readiness program, and the retail training program. His career counselor knew he needed work experience, so she found him a part-time job delivering pizzas. “I came
to Goodwill looking for a job, but they provided me with more than that,” he said. “Goodwill gave me the skills I needed to take that next step.”
That next step came two months later when Fred decided to fulfill his dream of becoming an entrepreneur. In June 2013, Fred opened a small restaurant in Nashville called “OohWee Bar-B-Q.” “I’m grateful to have my own business, and I wouldn’t have been able to do that without Goodwill’s help.”
Fred hopes his story will inspire others. “No matter where you are in life, you can change your destiny.”
FredRENOUNCING A LIFE OF CRIMEGROWING HIS DREAM
“I’m grateful to
have my own
business, and I
wouldn’t have
been able to
do that without
Goodwill’s help.”
6 | GROWING GOOD | 2013 Annual Report
For nearly two decades, Shelley lived a secret life. “I was a meth addict for 19 years, and then the inevitable happened,” she said.
In 2010, police arrested Shelley for the first time. The judge sentenced her to two years of supervised probation and ordered her to get a job. “During my drug addiction, I was unemployable, so I hadn’t worked in over two years.”
Shelley spent the next several months focused on conquering her addiction. She underwent seven months of treatment and attended two AA meetings every day. “Getting sober was about the hardest thing I had ever done in my life,” she said. “I don’t think I could go through that again, and that’s what keeps me sober.”
Shortly after treatment, Shelley accepted a job at Goodwill. The first few months were
challenging. “My self-confidence was just devastated, but the store staff knew what I was going through and would push me that extra bit,” she said. “I never had to hide my past, and to have that support at a place of employment is invaluable.”
In two-and-a-half years, Shelley has received several promotions. She is currently the lead processor at the Union City Goodwill store, and she is very happy. “Oh, I absolutely love my job, and I love Goodwill,” she said with a smile. “It’s a place for second chances, and when I see someone like me given a second chance, it makes me love Goodwill even more.”
When asked about the future, Shelley said she hopes to
continue her journey through life right at Goodwill. “Working for Goodwill changed my life. There’s no place I’d rather be.”
ShelleyDEFEATING ADDICTIONGROWING THROUGH SUPPORT
“I never had to
hide my past,
and to have
that support
at a place of
employment is
invaluable.”
GROWING GOOD | 2013 Annual Report | 9
An accident at age three left Ian with permanent brain damage — damage that would later make it difficult for him to find work. “No one would take a chance on me,” said Ian.
Ian had been on the job hunt for six years, and he started to get discouraged. “I was at a bad point in my life, and I was trying to figure out where I was going and what I was going to do.”
That all changed in 2007 when the then 22-year-old landed his first job as the greeter for the Goodwill store in Lexington. “My job is to make sure everyone feels welcome when they walk into the store.”
Over the years, Ian has shown he can do much more than that. In addition to his greeter responsibilities, he is also in charge
of keeping the books organized, and he plays a vital role in the weekly color rotation of merchandise. “I’ve proven I’m a hard worker,” he said. “You give me any task, and I will do it to the best of my ability.”
Ian says working at Goodwill has changed his life. “It gives me a feeling of accomplishment and integrity, and I like being part of a team.”
Goodwill was Ian’s first job, and he hopes it’s his last. “I love my job. I would do it for free.”
IanOVERCOMING DISCOURAGEMENTGROWING IN CONFIDENCE
“I’ve proven I’m
a hard worker,”
he said. “You
give me any
task, and I will
do it to the best
of my ability.”
10 | GROWING GOOD | 2013 Annual Report
2013PEOPLE SERVED
2012 2013 MISSION SERVICES
CLIENTS SERVED BY BARRIERS TO EMPLOYMENT
Duplicates exist due to some clients reporting more than one barrier
PEOPLE PLACED IN JOBS
2013
20
12
116,845138,406
75,75283,036
55,69754,660
12,57125,380
7,38518,980
16,15917,498
5,66916,32216,15915,919
7,8529,316
Skills class attendance (Days)
Job readiness training (Days)
Career assessments
Work skills training (Days)
Goodwill on the job training (Days)
People served
Job fair / job center services
Referrals
Job placement help
Unemployed dislocated worker
Autism
Blindness or other visual impairment
Deafness or other hearing impairment
Developmental disability
History of substance abuse
Learning disability
Neurological disability
Other physical disability
Other disabling conditions
Psychiatric and/or emotional disability
At-risk youth
Ex-offenders
Homeless
Lack of literacy
Lack of GED/ high school equivalency
Non-English speaking/English as a second language
Older worker
Other disadvantages
Welfare recipient
Working poor/ Incumbent worker/underemployed
175148
1,181412545
57
95
1,355
264
1,111
2336,3172,275
3882,748
243
8256,365
2,155
280
15,901
3,1545,615
GROWING GOOD | 2013 Annual Report | 11
52.5 47.5%
White 8,758 Black/African American 7,436 Other Race (includes multi-racial) 763 People of Hispanic Origin (Duplicate) 533 Unknown/Unreported 250 Asian/Pacific Islander 186 American Indian/Eskimo/Aleut/Native American 105
TOTAL 17,498
PEOPLE SERVED BY GENDER
PEOPLE SERVED BY RACE
PEOPLE SERVED BY AGE
15 and under 64 16-24 2,046 25-34 5,122 35-44 3,642 45-54 3,862 55 and over 2,762
TOTAL 17,498
0.4%
22.1%
20.8%
29.3%
11.7%15.7%
Female 8,305 Male 9,193
TOTAL 17,498
41.246.8%
4.2%3.0%
1.4%1.0%
0.6%
12 | GROWING GOOD | 2013 Annual Report
2013FINANCIAL SUMMARY
Sales of goods contributed by the community $72,493,447.00
Fees & grants for professional rehabilitation services $509,849.00
United Way support and other contributions $257,186.00
Investment Income $146,079.00
Market value increase (decrease) of investments $209,903.00
Other $184,925.00
$73,801,389.00
Sales Program $53,847,334.00
Career Solutions (Mission Services) $7,654,948.00
General and Administrative $6,709,810.00
Fundraising $733,842.00
$68,945,934.00
Resources for future investment in the community $4,855,455.00
THE COMMUNITY GAVE TO GOODWILL (REVENUES)
GOODWILL GAVE BACK TO THE COMMUNITY (EXPENSES)
NET REVENUES
98.23%
0.69%
0.35%
0.20%
0.28%
0.25%
78.1%
11.1%
9.73%
1.06%
GROWING GOOD | 2013 Annual Report | 13
2013IMPORTANT FACTS
34 Stores, 25 Career Solution centers and 80 Donation Express Centers, in 48 counties, throughout Middle and West Tennessee.
HIRED employers are actively hiring Goodwill clients.1,300
of Career Solutions clients who found work were placed in jobs outside of Goodwill.83%
of Goodwill employees are mission related. 90%
$ employees and clients were on payroll as of January 1, 2014.2,283
pounds of salvage and recyclable material was diverted from landfills.25,798,126
donors dropped off items at our Donation Express Centers, on average, each day.4,023
worth of gift cards were given away to other nonprofits through our Goodwill Cares Program to assist those in need.$20,789
CAREER SOLUTIONS
clients were served and were placed in jobs.5,61517,498
$ 8th highest retail sales of the 165 Goodwills worldwide.
14 | GROWING GOOD | 2013 Annual Report
2013 BOARD OF DIRECTORSOFFICERS
DIRECTORS
TRUSTEES
Chairperson Donna B. Yurdin PresidentCredo Management Consulting
Vice Chairman Fred T. McLaughlinSr. Vice President InvestmentsRobert W. Baird & Co., Inc.
Secretary Julie F. WilsonSr. Vice PresidentHealthcare Realty Trust
Treasurer Dave M. FentressVice President – Internal AuditDollar General Corporation
Legal Counsel Christopher S. Dunn andWaller Lansden Dortch & Davis, LLP Attorneys Matthew S. BourlakasPresident and CEOGoodwill Industries of Middle Tennessee, Inc.
Tammy B. GlassVice President & Chief Operating OfficerGoodwill Industries of Middle Tennessee, Inc.
Betty J. JohnsonVice President & Chief People OfficerGoodwill Industries of Middle Tennessee, Inc.
Woodretta AllenCost Containment ManagerUnited Parcel Service
J. B. Baker Chief Executive OfficerSprint Logistics, LLC
Bryan L. Bean **First Vice PresidentSunTrust Bank
Steele Clayton PartnerBass, Berry & Sims, PLC
David L. CondraChief Executive OfficerAmplion Clinical Communications
Gary W. CordellSAVIN Program CoordinatorTennessee Sheriffs’ Association
Andrew DavidsonAccount ExecutiveFrank E. Neal & Co., Inc.
Robert W. DuthieCEO/FounderDuthie Associates, dba Duthie Learning
Dave M. FentressVice President – Internal AuditDollar General Corporation, Inc.
James B. FoleyAssociateCB Richard Ellis
Kathryn S. GibsonAssistant DirectorVUMC Finance
Chad M. GroutPrincipal BrokerUrban Grout Commercial Real Estate
Jeffrey A. Hoffman *Richelieu America, Ltd.
Philip G. HullChief Financial OfficerCommunity Education Partners
Decosta E. JenkinsPresident and CEONashville Electric Service
R. Craig LaineSenior Vice PresidentCB Richard Ellis
Ryan R. LoydVP - Deputy Chief Accounting OfficerCigna-Health Spring
Robert McNeilly, IIIPresident & CEOSunTrust Bank – Nashville
Ty H. OsmanPresidentSolomon Builders
Christine E. SkoldVice President, Investor Relations,Strategy & Continuous ImprovementTractor Supply Company
Todd A. SpaanstraCPA/PartnerCrowe Horwath, LLP
John W. Stone, III *PartnerWhite & Reasor, PLC
Kathryn I. ThompsonPartner, CEOThompson Research Group (TRG)
John C. Tishler *ChairmanWaller Lansden Dortch & Davis, LLP
John Van MolChairman DVL Public Relations and Advertising
Jeff Young **Vice PresidentTennessee Bank & Trust
*Ex Officio | **Intern
Robert W. DuthieCEO/FounderDuthie Associates, dba Duthie Learning
Fred T. McLaughlin, Trustee ChairSr. Vice President InvestmentsRobert W. Baird & Co. Inc.
Robert B. KennedyAccount ExecutiveThe Crichton Group
GROWING GOOD | 2013 Annual Report | 15
Career assessments: Counselors help clients determine skills and
aptitudes they have for successful employment.
Career Solutions: Provides assessments, job readiness training,
and one-on-one counseling to anyone who
needs help finding a job.
Goodwill on-the-job training: Goodwill counselors and staff teach clients to
perform basic job-related tasks while the client
earns a paycheck.
Job placement help: Counselors help clients find work at Goodwill or
other community-based employers.
Job readiness training: Instructors teach clients skills, including how to fill
out an application, and give job interview tips.
Retention services: Counselors provide support to clients after the
clients are hired.
GLOSSARY OF TERMS
Mike EisenbraunSr. Director of Production Goodwill Industries of Middle Tennessee, Inc.
Matt GlosterSr. Director of Career Solutions Goodwill Industries of Middle Tennessee, Inc.
Karl Houston Sr. Director of Marketing and Community Relations Goodwill Industries of Middle Tennessee, Inc.
David JenkinsSr. Director of RetailGoodwill Industries of Middle Tennessee, Inc.
Mary LaHaieSr. Director of AccountingGoodwill Industries of Middle Tennessee, Inc.
Ed O’KelleySr. Director of IT Goodwill Industries of Middle Tennessee, Inc
Mike SpraggeSr. Director of HR Goodwill Industries of Middle Tennessee, Inc.
SENIOR MANAGEMENT
1015 Herman Street, Nashville, Tennessee 37208 www.giveit2goodwill.orgP: 615.742.4151
F: 615.254.3901
Goodwill Industries of Middle Tennessee, Inc.
Our business is changing lives.
GROWING FORWARDAs we look ahead to 2014, our goal
is to serve 20,000 people and place
6,000 people in jobs. We want to
thank all our supporters, donors and
employees, who through their tireless
efforts, are helping us impact more
lives each day. As Goodwill continues
to grow, so too will our mission of
serving people with disabilities and
helping those who have trouble
finding work get the employment and
training opportunities they need; and
that can only lead to more good
permeating our world.
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