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© 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice
Optimize the business outcome of IT
From silos to services
ITIL v3 ConfigurationManagement System
Presenter name
Presenter title
Distributed service informationcomplicates IT challenges• Managing change without visibility to detailed configurations
• Isolating problems without incident and change visibility
• Optimizing applications without production environment visibility
Servers
•VM 1,2,3…
•Unix A,B,C…
•Windows X,Y,Z…
Middleware
•Websphere 1,2,3…
•Weblogic A,B,C/…
•MQ X,Y,Z…
Network
•Routers 1,2,3…
•Domains A,B,C…
•Ports X,Y,Z...
Applications
•SAP module 1,2,3...
•Java bean A,B,C…
•Web service X,Y,Z…
• Standard configs
• Policies
• Tasks
ConfigurationAutomation
ServiceManagement
• RFCs
• Incidents
• Asset contracts
• Detailed config
• Availability status
• Performance status
Availability/Performance
• Demand
• Schedule
• Project cost
PPM / Strategy
• Detailed config
• Perf. goals
• Known defects
ApplicationQuality
Service X
CMDB
3 5 June 2009
ITIL v3 addresses cross-domain data sharing withConfiguration Management System (CMS)
2000: ITIL v2 2007: ITIL v3
Business alignment
Process orientation
9 processes
CMDB
Business integration
Service lifecycleorientation
27 processes
System
Distributed
Service data
Configuration Management System
Database
Monolithic
Config data
Knowledge Processing
Presentation
Data & Information
Information Integration
CMDB
Integrated CMDB
4 5 June 2009
A Configuration Management Systemprovides a shared view of service information
• Incidents•Problems•Known Errors•Changes•…
•Users•Suppliers• Locations•Business Units•Customers•…
•Processes•Applications• Infrastructure•Releases•…
Service View
“With or without ITIL, companiesneed something like a CMSto organize and better integratefragmented management tools.”
– Dennis Drogseth,Vice President, EMA
ITIL Version 3:
A Configuration ManagementSystem is a set of tools anddatabases that are used tomanage an IT Service Provider’sConfiguration data. The CMSalso includes information aboutIncidents, Problems, Known Errors,Changes and Releases, and maycontain data about employees,Suppliers, locations, Business Units,Customers and Users.
IT Strategy
ApplicationsOperations
CMS
5 5 June 2009
Why a CMS? Shared view of service data isfoundational to critical IT objectives
IT Strategy
Identify and prioritize opportunities for better business outcomes by understanding serviceperformance and availability, known errors, consumption and cost
Applications
• Raise application qualityby using production visibilityfor optimizing, testing andhandoff
• Improve application valuewith visibility into current andhistorical operational issues
Operations
•Minimize change impact andaccelerate problem isolation withdetailed configuration info
•Better align SLAs and OLAs withservices’ desired businessoutcomes
• Incidents• Problems• Known Errors• Changes• Releases• …
• Users• Suppliers• Locations• Business Units• Customers• …
• Services• Processes• Applications• Infrastructure• Releases• …
Service view
CMS
Drive continuous service improvement with a shared view of servicesthroughout their lifecycles
StructuredDefinitive
Media Library
CMDBsPlatform
ConfigurationTools
SoftwareConfigurationManagement
Discovery,Asset
Managementand audit tools
EnterpriseApplications
ProjectDocumentation
Project Software
Data &InformationSourcesand Tools
6 5 June 2009
A CMS is a system of systems: data sourcesand clients facilitated by integration
Integrated CMDBInformationIntegrationLayer
Query &
Analysis ReportingPerformanceManagement
Modeling Monitoring
KnowledgeProcessingLayer
Change &ReleaseView
AssetMgmt. View
Config.Lifecycle
View
TechnicalConfig.View
QualityMgmt.View
ServiceDeskView
PresentationLayer
Based on an example of CMS, ITIL v3 Service Transition 4.3.4.2, Figure 4.8
7 5 June 2009
How do you create a CMS?
• Data must come from andgo to different tools,models and contexts
• Too many integrations tohardwire point-to-point
• Too dynamic to replicatein single repository
Limitations to traditional data integration approaches
Assetmgmt
Applicationmgmt
Networkmgmt
Databasemgmt
Storagemgmt
Servicesupport
Securitymgmt
Servicelevel mgmt
Servermgmt
Identitymgmt
ITfinance
Projectmgmt
Users need service data that is current, complete and authoritative
Federation is threaded throughout CMS
8 5 June 2009
“The CMDB term is itself an unfortunate misnomer, as itimplies a monolithic model, structured around a soledatabase that will ultimately fail.
A refined direction is a federated approach to the CMDB,with raw data distributed across the enterprise and linkedwith object models and metadata.
Federation is threaded throughout the ITIL v3 notion of theconfiguration management system (CMS).”
Forrester Research, “A Federated CMDB Remains Distant,But Start Now”, June 30, 2008, Glenn O’Donnell
9 5 June 2009
Federation makes a CMS practical andactionable
TransparentData seamlessly accessed fromexternal sources
In user contextPer role and task ofusers and client apps
DistributedData stays in authoritativerepositories
Actionable
Practical
OpenExtracts new value fromexisting tools
A federated database systemtransparently integrates multipleautonomous database systemsinto a single federateddatabase.
Since the constituent databasesystems remain autonomous, afederated database system is acontrastable alternative to the(sometimes daunting) task ofmerging together severaldisparate databases.
–Wikipedia
In service contextInfo related to appsand services
10 5 June 2009
View-Only vs. Actionable FederationPlan a trip from San Francisco to Honolulu,
3/16 to 3/25
View OnlyLaunch-in-Context
•Sort by price•Change return to 3/24
Actionable Federation
Replication
Data Warehouse
11
Data Source Integration
Client Integration
CMS With Actionable Federation: dynamicaccess to distributed data in service context
Data Sources
Project &Portfolio
Business SvcAutomation
Outsourcer’sCMDB
LDAPBSMServiceDesk
ApplicationQuality
Asset
Configuration data Management data Processed data
Scheduledchange
End UserExperience
KnownDefects
Svc Owner
?Configuration
Client (Presentation Layer)
Your Environment
In service context
In client context
Actionable
IntegratedCMDB
IntegratedCMDB
IntegratedCMDB
HP Universal CMDB
Discovery &Mapping
Federation
Reduce MTTR with federated change andincident visibility in HP Problem Isolation
HP Universal CMDB
HP Service Center
HP Business Availability CenterProblem Isolation
JPetstore
Reduce MTTR with federated configurationcompliance visibility in BSM Dashboard
HP Universal CMDBHP Business Availability CenterDashboard
JPetstore
HP Server Automation
Jpetstore-AS001A1
Jpetstore-AS001A1
Jpetstore-AS001A1
71.0%
14 5 June 2009
Accelerate change audit with servicestatus visibility
ServerMonitoring
ServiceDesk
End UserMonitoring
?
1. Change Manager verifies SAP patch
2. Queries CMS for service performance, availability
3. CMS checks SAP service status
4. Single result for all CIs appended to RFC
Automate closed-loop changewith Actionable Federation
Data Source Integration
Client Integration
IntegratedCMDB
IntegratedCMDB
IntegratedCMDB
Federation
Runbook
15 5 June 2009
Improve release outcomes with servicestatus visibility in service automation
1. SAP enhancement scheduled for deployment
2. Server Automation queries CMS for status of the target servers
3. Query reveals open server incidents and availability alerts
4. User delays deployment
5. Automate with Runbook
ServerMonitoring
ServerAutomation
ServiceDesk
!
?
!
!
Automate availability-awarereleases with ActionableFederation
Client Integration
IntegratedCMDB
IntegratedCMDB
IntegratedCMDB
Notify ChangeManager
Data Source Integration
Federation
16 5 June 2009
KnowledgeprocessingLayer
HP BTO Approach to ConfigurationManagement System
Presentationlayer
Data andinformationsourcesand tools
Service Deskand Asset
Management
ConfigurationAutomation
ApplicationManagement
ServiceStrategy
Performance /Availability
Management
Informationintegrationlayer
Based on an example of CMS, ITIL v3 Service Transition 4.3.4.2, Figure 4.8
HP Discoveryand
DependencyMapping
Dashboards, Analytic Applications, Reporting, Specialized Views
BTO analytics and data warehouse
HP UniversalCMDB
Visualization
Query, Reporting, Impact Analysis, Service Modeling
Replication and Federation Services
API for client applications
Data Integrations
HP PPM andSOA Center
HP QualityManagement
HP BusinessService
Automation
HP IT ServiceManagement
HP BusinessService
Management
Integrated CMDB
Open
Sta
ndard
s-B
ased
Get started now on CMS journey
17 5 June 2009
“Benefits from CMDB/CMS efforts — such as incident and problemmanagement, risk mitigation of changes, trustworthy business services —compound over time, yielding an exponential growth in returns that will createthe IT superstars of the future. On the other hand, delays impose disadvantageslike continued operational deterioration. This exponential “butterfly effect”means Herculean efforts are needed to overcome early-stage delays, as thelaws of exponential growth punish those who hesitate.”
Forrester Research, “A Federated CMDB Remains Distant, But Start Now”, June 30, 2008, Glenn O’Donnell
Continuouslyimprove service
quality and value
Implement a cost-effective long-term
solution
Make service informationactionable
Leverage existing investments
Scale information sharing
• Most complete IT management software portfolio
• Deep operations and ITIL process expertise and services
• Leading products, integrated ecosystem for federated CMDBand discovery
18 5 June 2009
Why HP for CMS?
Transparent
Distributed
Open
In service context
In client context
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