FOREVER 21 USER MANUAL Updated as of May 11, 2012

FOREVER 21USER MANUAL

Updated as of May 11, 2012

TABLE OF CONTENTS

Forever 21 Introduction 4

MGM Program Mechanics & Terms & Conditions

Referror 5 - 6

Referral 7

Application Process 8-13

Shopping Credits 14

Slide #

TABLE OF CONTENTS

Slide #Screenshots

1.1. How To Access Forever 21 Site? 47

1.2. Registration Page 48

1.3. Referral’s Page 53

1.4. Application Page 59

1.5. Admin Page 67

1.6. Admin Panel Page 68

1.7. Manage Members Data

69

1.8. Manage Members Referral 71

1.9. Manage Users 74

2.1. Manage Config 79

2.2. Manage Templates 82

INTRODUCTIONForever 21 MasterCard is a collaboration between SM, BDO and MasterCard, This new credit card aims to make shopping easier and enjoyable with the following exciting features and benefits:

• Earn rewards points when you use your card anywhere and use your points to redeem Forever 21 items from the store

Php200.00 = 1 point for all purchases made anywherePhp200.00 = 3 points for all purchases made in Forever 21 branches

• Avail of Zero Percent (0%) installment at 3 and 6 months at any Forever 21 branch (nationwide) and all other BDO merchant stores

• Priority access to sale events and upcoming season offers

• Get special occasion discounts and freebies

• Receive invitations to exclusive Forever 21 gatherings – shopping parties, store events, etc.

• Worldwide acceptance

FOREVER 21 MASTER CARDMEMBER-GET-MEMBER PROGRAMPROGRAM MECHANICS AND TERMS & CONDITIONS

REFERROR:

1.The promotion is exclusively available to the recipients of the SMS and E-direct mailer. These are the existing cardholders of the Forever 21 MasterCard and shall be referred to as the “Referrors”. This consists of F21 accounts approved for year 2011.

2.Promotion period is from June 1 to August 31, 2012.

3. Referrors may refer friends, colleagues and family members provided that their referral has met the indicated criteria. (See Referral below)

4. Only Referrors with referrals whose application forms were received within promo period and subsequently approved shall be part of the promo.

REFERRAL:1.Referral criteria are the following:

• With no principal BDO Credit Card or has not had one in the last 6 months;

• Is 21-40 years old;• Has an annual income of at least P 240,000;• Is residing in the Philippines with a landline;• Has signed and completed the Member-Get-Member (MGM)

application form; • Has submitted the required documents; and• Has met BDO’s review criteria.

2.To find out the status, the referrals can call the customer contact center at (02) 6318000 or domestic toll free number 1800-10-6318000

3.Once approved, the referral should call the customer contact center for card activation.

4.Only the approved referral can receive the Forever 21 MasterCard upon card delivery. He/she MUST present the same ID he/she submitted to BDO during application.

MGM APPLICATION PROCESS:

• Cardholder must first register as a Referror to qualify for the program. To do this, cardholder must first log onto the website: http://f21.bdo-clg.com/forever21. Referror must use his/her existing mobile or email address on file.

• Client must completely fill out the information needed by following the step-by-step process on-line. This should include agreement to the terms and conditions and completion of all required fields for registration.

• Client must then wait for the confirmation of successful registration then may proceed in referring prospective accounts.

• After Referror's successful referral, a notification via SMS/Email is received by the Referral together with the features and benefits as well as promo mechanics.

• Referral must then download the MGM application form from the same site. This form is strictly to be used in order to qualify for the program. The use of forms other than the MGM Application form disqualifies the Referror from earning shopping credits.

• The MGM form must be completely filled out by the Referral.

• The MGM Application Form may be submitted via the same site by attaching the scanned MGM form and required documents and aggreeing to the terms and conditions of the program. Referral may also send the MGM form to any of the following options:

o Send via email to: forever21application@bdo.com.ph and indicate Subject – F21 MGM

o Fax to (02) 6671547 or (02) 6881201o Drop off the form in any of the BDO branch or Forever 21 shops in the

Philippineso Send via mail to

BDO Forever 21 MGM Program C/O MasterCard Sales11F JMT CONDOMINIUMOrtigas Center Pasig City

• Required documents for MGM applications are:

a. Photocopy of 1 valid ID. Must be a photo and signature bearing ID card. The acceptable ID cards are the following:

o Passporto Driver's Licenseo Professional Regulations Commission IDo Government Service Insurance System E-Cardo Social Security System Cardholdero Overseas Workers Welfare Administration IDo OFW IDo Seaman's Booko Alien Certificate of Registrationo Government Office ID and GOCC IDo Home Development Mutual Fund IDo Company Ids

* For Foreigners: ACR/ICR. The applicant may present a Special Investor’s Resident Visa & Visa’s Philippine Economic Zone Authority with EO 226.

b. Credit card with other banks.

c. If applicant is not an existing cardholder of any bank, he/she must submit any one (1) of the following:

o ITR of BIR form 2316o Three (3) months payslipo Original Certificate of Employment and ITR or BIR form 2316

d. For Self-Employed, photocopy of latest Income Tax Return (ITR) duly stamped as received by the Bureau of Internal Revenue (BIR), and Audited Financial Statement (AFS).

•Photocopied MGM application forms should still bear the original signature of the Referral. Applicant must sign on all mandatory signature fields.

•Incomplete application form will be called out by the Telesales Team for completion.

•In case of multiple card applications by a single Referral and submitted through different channels:

a. Referror – the Referror of the card application which was first received and subsequently approved by the bank shall be the Referror who will be eligible for the shopping credits.

b. Acquisition Channel – If application received and subsequently approved by the bank of the Referral’s name was received through an acquisition channel apart from the MGM program, then no Referror is eligible for shopping credits.

SHOPPING CREDITS:

1. The Referror will receive P300 shopping credits for every approved Forever 21 MasterCard referral.

2. Shopping credits will be credited in the referror's Forever 21 MasterCard within the end of the following month. Referror will be notified via SMS / email about the shopping credits that will be given within the end of the following month. She/He will be able to view this in the Statement of Account.

3. In case a Referror is found to have made or engaged in invalid, fraudulent or multiple redemptions for the same, duplicate or related applications, as determined by BDO, BDO shall have the right to charge the shopping credits to the Referror's Forever 21 MasterCard.

4. The shopping credits have no expiry date.

SCREENSHOTS

REGISTRATION PAGE

REGISTRATION PAGE (TERMS & CONDITIONS)

REGISTRATION PAGE (TERMS & CONDITIONS)

REGISTRATION PAGE

EMAIL CONFIRMATION FOR SUCCESSFUL REGISTRATION

REFERROR’S PAGE

REFERROR’S PAGE

REFERROR’S PAGE

EMAIL CONFIRMATION FOR SUCCESSFUL REFERRAL

APPLICATION PAGE (DOWNLOAD TAB)

APPLICATION PAGE (SUBMIT TAB)

APPLICATION PAGE (ATTACH THE SIGNED FORM THEN SUBMIT)

APPLICATION PAGE (AFTER UPLOADING THE DOCUMENTS)

EMAIL CONFIRMATION FOR THOSE WHO SUBMIT THE FORMS

TERMS & CONDITIONS PAGE – Application’s Page

LOGIN PAGE

ADMIN PANEL PAGE

ADMIN PANEL AND SUB NAVIGATION PAGE

MANAGE MEMBERS DATA PAGE

MANAGE MEMBER’S REFERRAL PAGE

VIEW MEMBER’S REFERRAL PAGE

MANAGE USERS PAGE

ADD NEW USER PAGE

EDIT USER PAGE

MODIFY ACCESS PAGE

MANAGE CONFIG PAGE

ADD NEW CONFIG PAGE

EDIT CONFIG PAGE

MANAGE TEMPLATES PAGE

ADD NEW TEMPLATE PAGE

EDIT TEMPLATE PAGE

1.1. HOW TO ACCESS FOREVER 21 SITE?

1.2. REGISTRATION PAGE1.1.1. Register your email address or mobile number.

Input a valid email address or mobile number.Then click submit button.

1.2. TERMS & CONDITIONS PAGE

Click the checkbox if you agree to the Terms & Conditions.Then click submit button.

1.1.2. Input your personal information

*Full name

*Birthday

Default data for registration used (mobile or email address)

*Mobile number

Residence address

Company address

Company phone

Click submit button

(Then to be redirected to the referral’s page)

Note: Field with an* is a required field.

Input the following personal information:

1.1.3. The user will receive an email notification for successful registration

1.3. REFERRAL’S PAGEThis option enables you to refer as many relatives and friends as you want.

HOW TO REFER?

STEP 1 • If you are a new user, register. If you are a registered member, concatenate your email address to Forever21 URL (f21-bdo-clg.com/forever21/killieroar00@yahoo.com )

STEP 2 • Input personal information of your referral.

ADD button enables you to add more referrals.

STEP 3 • Your friend will receive an email stating you referred him to Forever21 together with a link for the application page.

1.3. REFERROR’S PAGE

This option enables you to refer as many relatives and friends as you want.

*Full name of a relative or a friend

*Valid mobile number

*Valid email address

*Landline number

Birthday

Complete address

Company

Company telephone number

Click Submit Button

ADD Button

• Option to enable you to add more referrals

Note: Field with an * is a required field.

Input the following information:

1.1.4. Listed below are the total item(s) and valid email(s) of referral/s . Confirmation will be displayed for complete and successful referral/s.

1.1.5. The referred user will receive an email notification

1.1.6. Your friend will receive an email stating of your referral together with a link to the application page

1.4. APPLICATION PAGEThis option enables you to be a registered member of Forever 21

HOW TO APPLY?

STEP 1 • Go to the link provided on email notification (Referral)

STEP 2 • Check the Terms and Conditions to enable the download link of the application form (in PDF file format)

STEP 3 • Sign up the application form. Upload the signed form then submit. • You may also send the application form by clicking the forever21application@bdo.com.ph

STEP 4 • You will receive an email confirming the submitted application form.

1.4. APPLICATION PAGEThis option enables you to be a registered member of Forever 21

1.1.7. Download Tab

• Check the Terms and Conditions to enable the download link of the application form

• The application form below is the downloaded format in .PDF extension

1.1.8. Referred By

• “ALLEN_MEDINA” is the referrer.

1.1.9. Email Address

• “killieroar00@yahoo.com” is the email address of the registered member.

2.1.1. Submit Tab

2.1.2. Click the “ATTACH the signed form then submit” link

Enter the email address of a relative or friend that you’ve referred Choose file/Upload the duly filled application form Click Submit button.

Note: The email address is the person that you’ve referred.

2.1.3. You may send via email by clicking “forever21application@bdo.com.ph

2.1.4. The applicant will receive an email confirming the submitted application form

1.5. ADMIN PAGE2.1.5. How to Login?

Go to this link

Enter a valid username Enter a valid passwordClick/enter the login button

1.6. ADMIN PANEL

This section features the following:

1.7. MANAGE MEMBERS DATA

This option enables to modify member’s status as approved or declined

2.1.6. Search for an existing user

• Enter a specific keyword to search, example above is “FULLNAME”

2.1.7. You can also search by using the following buttons:

• First- shows the first member on the record.• Previous- shows the previous record of the current account.• Next- shows the next record of the current account.• Last- shows the last member on the record

1.8. MANAGE MEMBERS REFERRALThis option enables you to export to excel, download .ZIP and modify status of member’s referral/s as approved or declined

2.1.9. Search for an existing member's referral

• Enter a specific keyword to search, example above is “EMAIL”.

3.1.1. You can also search by using the following buttons:• First- shows the first member on the record.• Previous- show the previous record of the current account.• Next- shows the next record of the current account.• Last- shows the last member on the record

3.1.2. User can export to excel(.csv) all records of member’s referrals by stating a specific date range

3.1.3. User can View Members Referral by clicking a specific record

1.9. MANAGE USERS

This option enables you to add a new user with appointed access level as an administrator or as a user

Enter a username

Enter a password

Confirm password

Enter user last name

Enter user first name

Select a gender

Enter a email address

Enter a mobile number

Enter a address

Enter a city

Enter a country

Choose an access level between administrator and user

Click save button

3.1.4. Edit User

• The user can’t edit the username• The user can’t change the email address• The user can’t change the mobile number

3.1.5. Modify

• The user can modify the access in every module in Admin Panel by checking add, edit or delete checkbox

• Click Save Changes button if the user wants to apply the changes in controlling a module

• Click Cancel button if the user don’t want to save the changes

3.1.6. Search for an existing user

• Enter a specific keyword to search, example above is “NAME”

3.1.7. You can also search by using the following buttons:

• First- shows the first member on the record• Previous- show the previous record of the current account• Next- shows the next record of the current account• Last- shows the last member on the record

2.1. MANAGE CONFIG

This option enables you to add a new CONFIG_NAME and CONFIG_VALUE

Enter a Config name Enter a Config value Then click Save button

3.1.8. Edit Manage Config

Edit Config name Edit Config value Then click Save button

3.1.9. Search for an existing config_name and config_value

• Enter a specific keyword to search, example above is “CONFIG_NAME”

4.1.1. You can also search by using the following buttons:• First- shows the first member on the record.• Previous- show the previous record of the current account• Next- shows the next record of the current account• Last- shows the last member on the record

2.2. MANAGE TEMPLATESThis option enables you to change the appearance of the template

• Click the status of a specific skin name, whether if the user want to change it to active or set as default.

4.1.2. Search for an existing skin name

• Enter a specific keyword to search, example above is “NAME”.

4.1.3. You can also search by using the following buttons:

• First- shows the first member on the record• Previous- show the previous record of the current account• Next- shows the next record of the current account• Last- shows the last member on the record

END OF MANUAL