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South West ConferenceEXETER | 26 SEPTEMBER 2019
CPD7 hours
Thank you to our sponsor
Follow us on twitter@PropertymarkUK@naea_uk@arla_uk
Click either button to book.
PROGRAMME *
9:30
9:35
9:50
10:30
11:30
12:15
11:15
15:00
Welcome
Refreshments | Exhibition
Refreshments | Exhibition
8:45 Networking
MORNING
15:15
AFTER LUNCH
* Subject to change
12:30 Lunch | Exhibition
16:30 Close
Communication is keyWith countless ways to communicate with our fellow humans, why are we
struggling to be heard, at work, at home and beyond? Why is getting through to our audience so incredibly difficult? We will explore how to interact and communicate with more power, passion and purpose and achieve incredible success. Nick Looby
Anti-Money LaunderingCompliance with Anti-Money Laundering is critical if companies are to avoid hefty
fines. This session will cover the essential steps that need to be taken. Mark Hayward
The UK economyDonna will discuss recent developments in the UK economy and the Monetary
Policy Committee’s forecasts for economic growth and inflation. She’ll explain what that is expected to mean for interest rates, and answer questions on that and other economic topics. Donna Kehoe
CONTINUING PROFESSIONAL DEVELOPMENT (CPD)
Members, don’t forget to log your attendance as CPD. All members are required to undertake and log at least 12 hours’ CPD activity per year. This event will count as 7 hours towards your total.
arla.co.uk/members | naea.co.uk/members
13:30
14:15
PropTechocalypseWith the recent explosion of PropTech firms and suppliers promising untold
riches, finding the right one for your business can take up unnecessary time. Kerfuffle will show you how to find the right partners for your business and how to get the best deals. Simon Whale
National Trading Standards Estate and Letting Agency Team (NTSELAT) Supporting businesses to comply with their
legal obligations. James Munro
SyndeoOliver Lennon
Mind in SomersetTessa will be highlighting projects and training packages that deliver tools for
employers to support good mental health and wellbeing in the workplace. Tessa Mason
Sponsored by:
Improve your web presenceJeremy will share his thoughts on staff profiles, SEO, social media and integrating
your website with your office software. Jeremy Tapp
Mark Hayward, NAEA PropertymarkMark ran a UK-wide estate agency operation covering sales, lettings and property management. He was a director of a national financial services company. Mark has acted as a consultant to national and regional developers,
housing associations, city funds and property companies large and small. He has headed up NAEA Propertymark since 2013.
MEET THE SPEAKERS
James Munro, Trading StandardsJames is the Head of National Trading Standards Estate and Letting Agency Team (NTSELAT), which is the UK’s Lead Enforcement Authority for property work. James is a Chartered Trading Standards Practitioner and was Chair of the Wales Branch of the Chartered
Trading Standards Institute from 2013 to 2015.
Donna Kehoe, Bank of EnglandDonna was appointed Agent for South West of England in June 2016. She joined the Bank of England in 1986 and was a Business Relationship Manager for the PRA working within the Bank’s Technology department. She has held a number of positions within
the Bank in Banking, Financial Stability and Technology.
Nick LoobyOver the last 13 years, Nick has assisted corporate giants and small businesses with their communication expertise; enabling the delivery of greater clarity, more success and essential business growth. Nick has a potent and unique approach to
communication, which will not only alter the way you think but more importantly—transform the way you act.
Tessa Mason, Mind in SomersetTessa has been a volunteer on Mind in Somerset’s confidential mental health helpline for over ten years. Now helping to promote their services, she will be describing how as a third sector provider, Mind in Somerset works closely with local statutory
services and communities to promote good mental health.
Oliver Lennon, SyndeoOliver is co-founder and CEO at Syndeo. He has over 20 years’ experience working with organisations who levarage technology to deliver better customer communication, and enhance the customer experience they provide. In this regard,
Oliver has helped a number of global brands including FedEx, Emirates Airlines and Sky.
If you can’t come to us, we’ll come to you.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications
IN-HOUSE TRAINING
Book Now
Simon Whale, KerfuffleHaving been around the tech-space for the last two decades, Simon helped make Reapit the market leading CRM before selling the business two years ago. Working with some of the best agents around the world, he’s been party to their processes and the
methodologies that helped them win a disproportionate share of the market.
Jeremy Tapp, HomeflowJeremy has been involved in websites and internet marketing for over 15 years. He is a joint Managing Director at Homeflow, the leading providers of websites and web marketing tools for estate agents. Jeremy provides key insights into his technical world, but does so in plain English.
THE EXHIBITORS
Sponsor
Propertymark promotes the highest standards of professionalism within theproperty industry. We encourage consumers to actively seek out our members when involved in any kind ofproperty transaction.
Propertymark gives you the credibility of being part of a respected Association along with a whole host of other benefits. Come find us to see how becoming a member can benefit you.
01926 496 800 | propertymark.co.ukmembership@propertymark.co.uk
Beautifully simple cloud-based property reporting software–allowing for market leading paperless management of inventories, check-ins, interim visits and comparative check-outs with integrated maintenance flagging. Optional 360° photo integration available.
New for 2019: Fixflo Integration and Document Serving tools live!
0333 358 3638 | inventoryhive.co.ukgetbusy@inventoryhive.co.uk
HM Land Registry is transforming Local Land Charges (LLC) searches by consolidating local authority registers into a single centralised digital service.
This online service eliminates local variations in price, speed and format for LLC service users and provides a standardised service across England.
Come and see us for more information or visit HM Land Registry’s landing page on GOV.UK and click on search for Local Land Charges.
0300 006 4237 | gov.uk/land-registry llcproject@landregistry.gov.uk
PayProp is an automated transactional platform for the property management industry that is both easier to use and more powerful than existing solutions offered by banks and traditional software vendors.
We are a Propertymark Industry Supplier, setting the standard for speed and accuracy of payments, cost and payment status transparency and complete transactional control.
020 3740 7614 | uk.payprop.comsupport@payprop.co.uk
OnTheMarket.com is a simple way to search for property. We aim to provide all potential buyers, sellers, landlords and tenants with an exceptional property search service.
We hope, when you search OnTheMarket.com, you’ll enjoy our focused approach; just hundreds of thousands of beautifully presented homes for sale or for rent at all price points across the UK.
0808 120 2877 | expert.onthemarket.com
The Syndeo AI Property Chatbot is an intelligent digital assistant for Estate Agents and their buyers, sellers and tenants. It allows clients to schedule property viewings, arrange valuations, report repairs and much more via messaging apps.
Whether you’re a local or nationwide estate agency, introducing an intelligent chatbot to your business will help you increase efficiency, lower expenditure and reduce administration time.
028 90491164 | syndeo.cx Info@syndeo.cx
Since 1908 Olivetti has built and maintained a reputation as one of the world’s leading players in the Information Technology market place. With over 100 years of experience in research and innovation and a strong commercial presence around the world, Olivetti’s digital solutions still combines performance with exceptional quality and unsurpassed reliability.
01933 420 565 | olivetti.com
KPR produces reporting software that enables an agent to generate extra income, improve efficiency and provide increased service levels. Our software is designed by letting agents for letting agents with packages from as little as £35 +vat per month.
KPR has over 2000 users globally from small agencies to multi-branch corporate agencies that produce 1000’s of reports daily. We are proud to be a Propertymark Industry Supplier and offer a 20% discount on our ‘plus’ packages for members.
0208 54 22 333 | kpr.global
Yoti Sign offers the convenience and simplicity of e-signing platforms, but with the added security of biometric verification. A signee’s details are verified by Yoti and added to documents during the signing process by simply scanning a QR code using the Yoti app. Their details are then cryptographically signed with the document.
This platform offers you the opportunity to complete right to rent checks digitally during the tenancy agreement signing process, eliminating time consuming and costly administration.
0203 0583 463 | yotisign.comsales@yotisign.com
MOL is a leading provider of qualifications for the property sector, working in partnership with Propertymark and other industry experts to develop a range of property qualifications including residential property sales, letting, commercial and auctioneering.
Our distance learning courses are designed to effectively prepare you for the Propertymark qualification exams.Whatever your area of interest in property, MOL have the qualifications you need.
0845 203 2103 | mollearn.comenquiries@mollearn.com
Tenancy Deposit Scheme is a government approved, not-for-profit company that provides Insured and Custodial tenancy deposit protection.
We protect over 1.3 million deposits across England and Wales and offer a free dispute resolution service to help resolve disputes that may arise between landlords, agents and tenants; via an impartial adjudicator.
0300 037 1000tenancydepositscheme.comdeposits@tenancydepositscheme.com
Ensure your expertise and professionalism is recognised with Propertymark Qualifications.
• Award in Residential Letting and Property Management
• Certificate in Residential Letting and Property Management
• Award in the Sale of Residential Property
• Certificate in the Sale of Residential Property
Qualifications are also available in auctioneering, commercial property, inventory and tenancy deposit protection disciplines.
ARE YOU QUALIFIED?
Recognised by:
propertymarkqualifications.co.uk
REGISTER NOW
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