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FlexSim Polska
Szkolenia Kompetencyjne
Operations management
Part 1. Quality (value added) Chains
Quality chains in operational area
• Quality as a core index of operations management
• Meeting customer requirements
• Internal customer and supplier
• Processess: quality built in, not inspected in
• Continuous improvement
• Company wide quality improvement
• Based on J Oakland and P Morris, TQM. Pictorial guide for managers, CIM, Warszawa, 2000.
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Quality chains in operational area
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Quality chains in operational area
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Test yourself
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Test yourself – part 1
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Test yourself – part 1
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Test yourself – part 1
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