FACTUAL ALLEGATIONS

FACTUAL FACTUAL ALLEGATIONSALLEGATIONS

From the late 1990’s through 2005, HP knew From the late 1990’s through 2005, HP knew OOI (out of ink) and LOI (low on ink) warnings OOI (out of ink) and LOI (low on ink) warnings were completely inaccurate and could vary were completely inaccurate and could vary +/- 45%.+/- 45%.

Inaccurate Warning Inaccurate Warning MessagesMessages

HP0000????

When the printer/smart chip cannot When the printer/smart chip cannot determine whether a cartridge is empty determine whether a cartridge is empty or full, it displays a ‘Replace Cartridge’ or full, it displays a ‘Replace Cartridge’ message prompting the customer to message prompting the customer to needlessly replace it. needlessly replace it.

Inaccurate Warning Inaccurate Warning MessagesMessages

HP000062271

LOI = Low On Ink

OOI = Out of Ink

FOOI = False Out of Ink

HP000020114

Inaccurate Warning Inaccurate Warning MessagesMessages

HP000020215

Inaccurate Warning Inaccurate Warning MessagesMessages

Inaccurate Warning Inaccurate Warning MessagesMessages

Warnings can be triggered when ink Warnings can be triggered when ink cartridge is more than half full . . .cartridge is more than half full . . .

Documents suggest 25% set on trigger for Documents suggest 25% set on trigger for “Acumen” chip . . . +/- 30 variance would mean “Acumen” chip . . . +/- 30 variance would mean over 50% full when warning appears.over 50% full when warning appears.

HP000020111

HP00005050

Inaccurate Warning Inaccurate Warning MessagesMessages

HP000022060