Exploring design and use of transparent and tailorable IT in local government, beyond Web 2.0

Exploring design and use of transparent and tailorable IT in local government,

beyond Web 2.0

Susanne Bødker

Eksempler

Udfordringer

• Demokrati-effektivitet• Læring i baggrunden• Personlig-fælles

Overordnet proces

• Åben lære-proces for alle (tage egen medicin og bruge åbne web-teknologier mest muligt internt i projektet)

• Bruger-dreven innovation gennem case-nedslag i alle kommuner (iterativt design, sagsbehandler- og borgerinddragelse)

• Interviews og andre former for empiriske undersøgelser

Udkomme

• Forskning på højeste internationale plan• 4 PhD-projekter• Kommunerne lærer og får konkrete erfaringer gennem

cases, demonstratorer. Konkret sparring ang. metoder og strategier

• Virksomhederne lærer gennem deltagelse og får mulighed for at udvikle processer og produkter

• Deltagelse i den offentlige debat ang. teknologiske alternativer og deltagende processer

• Formidling til SMVer via Alexandra Instituttet

Indhold

1. Ledelse - strategi, udvikling, drift

2. Metoder - design, borgersamspil, lokal tilpasning

3. Daglig brug - samarbejde (over tid og sted), interaktion, mobilitet

4. Teknologi - WEB2.0, adaptive services og derefter?

Partnere

• Datalogisk Institut, ASB, Aarhus Universitet; eLearning lab Aalborg Universitet

• Alexandra Instituttet

• WM-data/LogicaCMG, Scanjour, KMD

• Ringkøbing-Skjern, Aalborg, Århus kommuner

Plan/delprojekter

Title Time period Deliverables/ Milestones

A Community technology and service infrastructure

Throughout Exploration of web 2.0 Innovative design Exploration of syntonic seeds models 2-3 scientific papers per year

B Workflow interaction and adaptive documents

Throughout Workflow interaction, adaptive documents and services, examples and concepts 2-3 scientific papers per year

C Design methods and tailorability Throughout Persona catalogues Scenarios Workshop methods 1-2 scientific papers per year

D Public IT service modelling and management

Throughout Implementation models Organizational models for realizing service oriented architecture both internal and externally Change scenarios 3-4 scientific papers per year

E1 Case 1 Year 1, second half

Prototype, scenarios (see below)

E2 Case 2 Year 2, first half

Prototype, scenarios (see below)

E3 Case 3 Year 3, first half

Prototype, scenarios (see below)

E4 Case 4 Year 1-2 Scenarios and personas (see below) P1 Community technology Throughout Progress report year 1.5-2. PhD

completed year 3-4 (3-4 published papers overlapping with A)

P2 Human-computer interaction – process models, visualization, mi-gration, adaptive documents

Throughout Progress report year 1.5-2. PhD completed year 3-4 (3-4 published papers overlapping with B)

P3 Interaction design methods Throughout PhD completed year 3 (3-4 published papers overlapping with C)

P4 Management of dyna-mic, tailorable eGovernment service design and implementation

Throughout PhD completed year 3 (3-4 published papers overlapping with D)

Forsknings-temaer

Eksperimenter hos kommunerne

Specifikke PhD-projekter

Ledelse og organisering

Management board DI (SB) All 2 meetings per year, Annual status report.Deliverable first half year:1. Plan for case experiments2. Publication plan3. Dissemination plan

Management committee

DI (SB) DI (POZ), ASB (PKJ),CO (EC), AI (KFL)

Monthly meetings, day-to-day coordination and planning.Input to M1, M3, M4, M5Planning of E1-E4International cooperation

Mødes normalt ifbm halvårlige træf1. gang dog sep. sidst i april

Mangler at sammensættes endeligt

Indtil videre åbne møder

Management board

Tirsdag d. 29. april (kl. 12-15)

Næste fællesmøde og management board:

Tirsdag d. 26. august (hele dagen)

Datalogi

• Bruger-deltagelse i design - prototyping• Web-teknologi & mobilt internet• IT-støttet samarbejde og avanceret menneske-

maskine interaktion• (Borgernes IT-sikkerhed, sundhed, hjem

og interaktive bygninger)

Café-diskussion

• 4 borde, 4 spørgsmål, 4 halve timer

• Nogle roterer hver halve time; nogle bliver 2 gange det ene sted og fortæller videre; moderatorer og sekretærer bliver.

• Se hvor du skal være hvornår på tidsplanen

• Karen og Susanne sørger for at tiden holdes