EXL’s Digital BluePRINT...Customer Experience, Lean, Robotics, Analytics) together to provide...

EXL’s Digital BluePRINTTM

EXL leverages DIGITAL INTELLIGENCEto deliver business value to clients

unparalleled Digital BluePRINTTM capability across the insurance value

chain with its proprietary “EXLeratorTM Framework”

Links digital transformation to the

CLIENT’S strategic goals

Keeps CUSTOMERS at the heart of solutions whilst

transforming processes & procedures

Delivers a ROADMAP to the

future

‘Insurers are responding to a degree,some have deployed digital transformation to

one or more parts of the business,

entire business model might be transformed’

1 in 3of Insurance leaders

think that “the majority of insurers will not

survive, at least in their current form”

To help our clients, EXL have developed the Digital BluePRINTTM, which identifies all transformational opportunities across the whole value chain.

The EXLeratorTM Framework focuses on areas which are critical to achieving the client’s business

their customers.

in the value chain, rather than taking a holistic approach,

INSURANCE TRANSFORMATIONHow sure are you that your operating model will survive?

EXL has successfully deliveredover 700 BluePRINTTM projects for its clients

Our clients VALUE the BluePRINTTM because it is a well structured transformation methodology, providing insights that empowers leadership decision making

A cohesive framework that bringsall the transformation components (Operating Model,

Customer Experience, Lean, Robotics, Analytics) together to providecommitted outcomes

We harness the power of DOMAIN and DATA to deliver tangible businessand customer outcomes through discovery and prototyping

Abhimanyu bhola I Vice President and Growth Lead, EXL Australia I a.bhola@exlservice.com I +61448305819

Contact us and learn more

Underwriting Claims

Long processing times

Lack of analytical insights

High indemnity spend in claims journey

Management of third party vendors

Underwriters performing too many admin related activities

PolicyAdministration

Repetitive data capture

High cost of operations

Ability to scale programs beyond a proof on concept

Capability to identify what processes have to be proximate to the customer (internal and external)

collection

Missed opportunities relating to insight from unstructured data

Impact on Businesses

Detrimental to customer experienceUnderperforming IT landscape and architecture

Unsustainable growth due to linear modelData and Analytics unleveraged by limited insights

Inability to respond to change with agilityHigh cost of operations

business interaction

Key decision points

As is benchmarking

Metrics that matter

Process and business outcomes

Heat maps

Cost benefit analysis

Prioritisation matrix

Quick wins

BluePRINTTM Journey

Implementation roadmap

Business case

Future target operating model

Customer journey and process mapping

For a leadingLloyd’s Syndicate:

Conducted a BluePRINTTM across

underwriting, operations, finance, claims and actuarial

to identify RPA opportunities

For a European Insurance Major:

Conducted atransformation

focused BluePRINTTM

across 9000 FTEs in 8 countries

For a large P&C Insurer's European

operations: Conducted a

BluePRINTTM to design and

implement a new target operating

model

Select Case Examples

Savingsidentified

+$130 MHeadcount reduction

16-22%

Transformational opportunities

identified

30+Cost reduction

$5 M

Freed up underwriting

capacity to potentially

generate new business of

$40-60 M

Why EXL?

Come and experience the Digital BluePRINT™ in our Digital Experience Centre

DigitalInsurance Leader

Proprietary InsuranceFramework and Tools

Digital EXLeratorTM Framework

Ready-to-Use Palette of Digital Solutions

Golden Processes across the Insurance value chain with playbooks and templates

Insurance Domain Expertise

650+ Insurance clients

14000+ Digital Experts in Insurance

EXL achieves leader status for Insurance in Everest Group PEAK Matrix Assessment 2019

40+ domain-centric digital solutions leveraging AI, ML, RPA & Analytics

End-to End Platforms for Digital Transformation

Outcome focused Integrated BPM

EXL is a $1 B Company with 60% of its revenue generated from insurance

Digital EXLerator FrameworkDESIGN THINKING LEANAGILE

E iciency

Customer ExperienceGrow

th &

Pro

fit

ability

OUTCOMES

CUSTOMER INTERACTION

ADVANCED TECHNOLOGIES

ARTIFICIAL INTELLIGENCE

DYNAMIC ANALYTICS

DIGITAL PRODUCTS

CONNECT

COMBINE

ORCHESTRATE

GUARANTEED

HUM

AN

Absence of omni-channel presence leading to non-interactive customer experience

Lack of analytical insights to create a personalised customer journey

Limited use of digital solutions resulting in high expenses for insurers

Sales & Service

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