Enterprise Mobility – From Hype to Reality · Enterprise mobility needs end-to-end thinking •...

Enterprise Mobility –From Hype to RealityCreating a future proof mobility strategy

Nagi KasinahuniGeneral Manager,Coverged Communications and Customer Interactive Solutions, Dimension Data

Desktop computing to user based computing……driving demand for enterprise mobility

Consumerisation Of IT…The Real Shift!

Enterprise IT

GovernanceCompliance

Data sovereignty

Storm zone

WikileaksFacebook scandalsTwitter notifications

Proliferation of devices BYODSocial media

Micro applications

User

CIO challenge:Where to start?

The move to

user

based

computingPC

Users

DataApplications

A major shift in the enterprise:from next-gen desktop to user-based computing

The device revolution is happening at an unprecedented rate

User

Desktops / laptops

Tablets

PhonesData

Applications

C

BYOD by industry segment

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

% o

f all

resp

onde

nts

by in

dust

ry

% who BYOD (not including calls/SMS)

Global Average:

57.1%

Source Ovum Global BYOD Survey

Enterprise Mobility is more than BYOD

• BYOD is the next phase of consumerisation

• Multiple drivers are arising

• Create business value

Enterprise Mobility

BYOD

Supply Chain Warehouse Shop Floor Distribution Retail Customer

Support

• Tracking

• Visual monitoring

• Real time capture

• Safety

• Asset maintenance

• Asset management

• Tracking

• Route planning

• Real time capture

• Behaviour monitoring

• Location based advt

• Customer experience

• Service delivery

• Product training

• Remote expert

Manufacturing Continuum

Insource, Hybrid or Outsource

Enterprise Mobility in Manufacturing

• JIT

• Virtual Access

Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

Enterprise BYOD Projects fail47%

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

Firms supporting Enterprise Mobility / BYOD report data breaches50%

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

Clients network infrastructure cannot support Enterprise Mobility Needs80%

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

CIOs consider Enterprise Mobility as a security risk90%

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

Policy is the greatest stumbling block to progress Enterprise Mobility 95%

Enterprise Mobility

• Capex and opex

• Offset costs with benefits of productivity

• Roadmap for investment

• ROI

CFOCEO

• Productivity

• Agility

• Innovation

• Attract and retain top talent

END-USER

• Work-life balance

• Productivity, flexibility

• Own device BYOD

• Freedom to choose my work moment

Forrester / Computer Weekly

• Consumerisation of IT

• Balance innovation

• Quality access to end users

• Security and infrastructure concerns

CIO

The business is screaming for it…Users are doing it anyway!

Supply Chain Warehouse Shop Floor Distribution Retail Customer

Support

• Tracking

• Visual monitoring

• Real time capture

• Safety

• Asset maintenance

• Asset management

• Tracking

• Route planning

• Real time capture

• Behaviour monitoring

• Location based advt

• Customer experience

• Service delivery

• Product training

• Remote expert

Manufacturing Continuum

Insource, Hybrid or Outsource

Enterprise Mobility in Manufacturing

• JIT

• Virtual Access

Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy

Dimension Data commissioned survey, early resultsUsers are consulted, but rarely have influence

Only 7% of decision makers say users have a high degree of influence

Yet, 27% of enterprises say organisational issues are the major barriers to investment success

Primary goals for implementations include:• business process improvement (397)• supporting flexible working (350)• increased productivity (308)• increased business agility (302)

0 100 200 300 400 500 600 700 800

Telecoms manager

Regional/global IT director

Local/in-country IT manager

WAN manager/network manager

Global support function

Local support desk/manager

Users

Line of business manager

Which stakeholders have been consulted in formulating the plan and what level of contribution did they make?

Pain points & needs

Intrusion Protection

Non Managed Desktops

Insecure Tablets

Insecure SmartPhones

PolicyNetwork Access Control

Wireless Capacity

Human Resources Alignment

Legal Roadmap

Auditing & Reporting

Data Security

Device Management

Application Delivery

Application Management

ProductivityPresence

Communication

Voice

Video

Collaboration

Mobility

Consumerisation of IT

Data Leakage

Content SecurityPolicy Enforcement

Remote Wipe

Remote Lock

Backup

Virtual Desktop

Network Capacity

Service Level Integration

Service Desk Integration

Certificate Management

Device Application Control

Data Loss

Remote Lock and wipe

Hair Loss

Roaming costs

What is your position in the Hype Cycle?

Visibility

TimeTechnology Trigger

Trough of Disillusionment

Slope of Enlightenment

Plateau of Productivity

Peak of Inflated Expectations

Considerations for creating a future proof mobility strategy

Embedded vs.

“on-top-of”

End-to-end Service Experience

Enterprise mobility is multi-disciplinary

Strategy and policies

Take control

Embedded vs. “on-top-of”

Does your infrastructure support mobility by nature?• In terms of flexibility, innovation, alignment of services

Involvement all technology disciplines • Ranging from connectivity to applications

Use an architectural approach• e.g. TOGAF

End-to-end Service Experience

Enterprise mobility needs end-to-end thinking

• End-to-end service levels including 3rd party SLA’s

IT Service Management to secure service levels

• Take enterprise mobility into account with all changes

• Service desk must be mobility aware

Manage the whole life cycle

• End-to-end service levels including 3rd party SLA’s

1

2

3

4

Enterprise Mobility is multi-disciplinary

Legal

HR

Compliancy

User expectations

Business processes

Strategy and policies

Technology is a facilitator, a good strategy is creating business value

Policies and guidelines shapes behavior

Define your objective(s), principles and tactics

Secure ownership

Take control

Make your choice before the user makes your decisions• Do not freeze and get overwhelmed, just start• Take control and ownership

Add flexibility into the approach• Scope, re- and de-scope• It’s not a one-off project but a process

Our Enterprise Mobility Framework

Devices

Mobility services,change management,

operations andadoption

Value addedmobility solutions as well as

organisation specific applications

Security for everymobile requirement,

device andapplication

Our Enterprise Mobility Development Model

Enterprise MobilityDevelopment Model Cycle

Understand where you are with Enterprise Mobility capabilities, what your future need is –

and how to get there.

Assessments

Architecture Roadmaps

IT Services Strategies

Procurement and Logistics

Design, deploy, integrate and transition

solutions

Maintenance, Support Proactive Services

Support Service Aggregation and

Management

Operational and Management Services

Service Domain Aggregation and

Management

Assessments

Continuous Improvement

Lifecycle Management

Business Planning for Innovation

Identify breakthrough use of technology

plan build support manage improve innovate

Develop plans that achieve business

objectives

Deploy and transition IT architectures

Support full lifecycleof IT assets

Manage full lifecycle of IT domains

Optimise IT services Differentiate throughtechnology innovation

Align IT investment to business goals

Manage project benefits realisation

and risk

Manage IT availability for productivity and

risk

Manage IT operations for improved performance

Increase strategic value of IT to the

business

Enhance IT effectiveness

Dimension Data Service Continuum

Insource, Outsource, Hosted and Cloud Delivery

How can we assist to skip the trough of disillusionment?

Supply Chain Warehouse Shop Floor Distribution Retail Customer

Support

• Tracking

• Visual monitoring

• Real time capture

• Safety

• Asset maintenance

• Asset management

• Tracking

• Route planning

• Real time capture

• Behaviour monitoring

• Location based advt

• Customer experience

• Service delivery

• Product training

• Remote expert

Manufacturing Continuum

Insource, Hybrid or Outsource

Enterprise Mobility in Manufacturing

• JIT

• Virtual Access

Cost reduction Employee productivity Differentiation InnovationCost reduction Productivity Customer intimacy

Case studies

It’s not a one-off project but a process

Policy and guidelines shapes behavior

Take control

TOMORROW starts here.

Thank you!