Enterprise 2.0 Knowledge Management - Maxus€¦ · Emergence of Enterprise 2.0 Reference: ...

Enterprise 2.0 Knowledge Management

Pam MillistPresentation to IIS May 4, 2012

Overview• Social networking explosion• Emergence of E2.0 : The

Collaborative Enterprise • Impact on KM : Processes,

Technologies• Enterprise 2.0 technologies• Inmagic Presto – integrated KM &

social media technology

Myriad of Web 2.0 social networking tools

Exponential growth trends in 2011 •Facebook: makes up 52.1% of sharing on the internet•Twitter: 13.5% of sharing and growth of 576.9%•StumbleUpon: 320% rise•Google+1: growth of 373%

Source: AddThis - http://www.addthis.com

Exponential growth of social networking

Emergence of Enterprise 2.0

Reference: http://www.slideshare.net/slideshow/embed_code/1335844

Enterprise 2.0 technology is about•Transforming the way people work with each other and information•Meeting expectations•Technology as enabler•Expanding efficiency

E2.0 platform as Enabler

• Increased responsiveness

• Feedback cycle• Idea incubation• Interaction

platform• Context

sensitive reviewhttp://aboveandbe

yondkm.com/2012/02/when-collaboration-is-for-the-birds.html

• http://www.youtube.com/watch?v=XeIQRBmSgqk

Social media is transforming organisations

Source: Okimoto, Jennifer. Industry trends: the evolution of knowledge management (KM 1.0 vs KM 2.0). IBM, Sept. 2007

Knowledge Management today

Reference: Garfield, Stan. Implementing a successful KM programme. 2010

E2.0 KM : Tools vs. Strategy

Enterprise 2.0 software• Clearvale by BroadVision• Drupal (Acquia) Commons

(open source)• IBM Connections• Jive SBS• Microsoft SharePoint, when

combined with an extension like NewsGator

• SocialText• Yammer

Social Web Tools

• Bookmarking and Sharing tools

• Social Tagging (folksonomies)

• Commenting • Rating

• Blogging • Forums • Alerts• RSS• Wikis….

12

Best Practice! Social Web Tools incorporated in a KM application:

Inmagic Presto

Social Web Tools in Inmagic Presto

• Bookmarking and Sharing tools

• Social Tagging (folksonomies)

• Commenting • Rating

• Blogging• Forums • Alerts• RSS• Wikis….

14

15

16

Rating, RSS and Sharing

17

Rating and Sharing

18

RSS feed from Presto content

19

Tag Cloud, Rating, Sharing and Commenting

20

Forums (Fora?)

21

Maxus Inmagic Presto featuresFeatures:•Integrated search portal for multiple information types & repositories •Home Page customisable for user groups•Blogs •Forums•Social tagging•Social ranking•Social commenting•Polling

Next steps

Questions?

Contact Details:Pam MillistMaxus Australiahttp://www.maxus.net.auPhone (03) 9646 1988Email: pam.millist@maxus.net.au