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1
ENERCON SERVICE CENTER
LATAM
João Paulo Cavalcanti
COO Service
Rio de Janeiro, 8 de Agosto d e 2018
2
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
3
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
4
ENERCON SERVICE CENTER - Service Stations Worldwide
369SERVICE STATIONS
WORLDWIDE*
GERMANY
18 Service companies
146 Service stations
EUROPE27 Service companies
183 Service stations
WORLDWIDE
8 Service companies
40 Service stations
*Version: 01/2018
5
ENERCON SERVICE CENTER - Service Stations LATAM
369SERVICE STATIONS
WORLDWIDE*
GERMANY
18 Service companies
146 Service stations
EUROPE27 Service companies
183 Service stations
LATAM
6 Service companies
11 Service stations
*Version: 01/2018
6
DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)
Service/Repair Osório (RS/PR/SC)
Production Plant Sorocaba
Production Plant Pecém
Towers Plant Guaíba
Towers Plant Juazeiro
Service/Repair Fortaleza (CE/PI)
Service/Repair João Câmara (RN/PB)
Service/Repair Bahia (BA)
7
DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)
Service OsórioCoverage: RS, PR and SC545,45MW
Service João CâmaraCoverage: RN and PB558,7 MW
Service BahiaCoverage: BA441,8MW
Service Fortaleza Coverage: CE and PI61 MW
1.606,95 MW905 Turbines
(* end of 2018)
8
DESCENTRALIZED PRODUCTION AND SERVICE ORGANIZATION (BR)
9
ESC - Service Stations LATAM
BRAZIL
1.606,95 MW*
URUGUAY
169.2 MWARGENTINA
35.7 MW*
CHILE
1.8 MW
COSTA RICA
101,25 MW*
BOLIVIA
24 MW
ESC LATAM
1.997,65 MW*
1116 WECs*
Installed
1652,2 MW
975 WECs
New Projects 2018:
+345,45 MW
141 WECs
*New projects in Brazil, Costa Rica and Argentina included
10
56
24
73
198
32
198
89
71
54
39
113
28
3 5 2
35
0
50
100
150
200
250
0-1 1-2 2-3 3-4 4-5 5-6 6-7 7-8 9-10 10-11 11-12 12-13 13-14 14-15 15-16 16-17 17-18 19-20
Num
be
ro
fW
EC
Seniority
SENIORITY OF THE OPERATING TURBINES
11
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
1212
ENERCON PARTNERKONZEPT (EPK)
Over 90% of ENERCON wind energy converters worldwide have an EPK contract
1313
CRANE
SPECIAL
TRANSPORTATION
REPAIR &
REPLACEMENT OF
MAJOR COMPONENTS
REGULAR
MAINTENANCE
REMOTE
MONITORING
SYSTEM
TROUBLESHOOTING
REPAIR &
REPLACEMENT
OF STANDARD
SPARE PARTS
REPORTSSERVICE INFO
PORTAL
SAFETY
INSPECTIONS
SOFTWARE
UPDATES
ENERCON PARTNERKONZEPT (EPK) - SCOPE OF SERVICES
EPK I
GUARANTEEING OF AVAILABILITY
1414
EPK - SCOPE OF REGULAR MAINTENANCES
EMA
1515
Workshop:
Risk Management in O&M
Contracts for Wind Turbines
BRAZIL WINDPOWER
08/08/2018, 18:00
16
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
17
H&S SERVICE LATAM
1818
TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED
78,00
80,00
82,00
84,00
86,00
88,00
90,00
92,00
94,00
96,00
98,00
100,00
761 773 786 786 786 786
1 2 3 4 5 6
2018
BR
technical availability 2018
Ergebnis
country year month amount of WEC
average availability
1919
TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED
65,00
70,00
75,00
80,00
85,00
90,00
95,00
100,00
726 725 725 725 725 724 725 741 771 777 790 694
1 2 3 4 5 6 7 8 9 10 11 12
2017
BR
technical availability 2017
Ergebnis
country year month amount of WEC
average availability
2020
TECHNICAL AVAILABILITY – MAINTENANCE FACTOR NOT INCLUDED
65,00
70,00
75,00
80,00
85,00
90,00
95,00
100,00
105,00
712 720 725 726 726 726 726 726 726 690 726 726
1 2 3 4 5 6 7 8 9 10 11 12
2016
BR
technical availability 2016
Ergebnis
country year month amount of WEC
average availability
21
SENIORITY X TECHNICAL AVAILABILITY – NO MAINTENANCE FACTOR
56
24
73
198
32
198
8971
5439
113
2 8 3 5 2
35
0
50
100
150
200
250
Num
be
ro
fW
EC
Seniority
2222
RESPONSE TIME – UNSCHEDULED SERVICE
RESPONSE TIME
REPAIR TIME
OPERATION
REPAIR
STARTOPERATION
2323
RESPONSE TIME – UNSCHEDULED SERVICE
0:00:00
2:24:00
4:48:00
7:12:00
9:36:00
12:00:00
14:24:00
16:48:00
19:12:00
21:36:00
279 367 369 370 348 360
1 2 3 4 5 6
2018
Service Brasil
18
BR
response timebetween the incomming message with final shut down
and apply the maintenance switch
Ergebnis
country company no company year month number of wec for analysis
average response time hour:min:sec
2424
RESPONSE TIME – UNSCHEDULED SERVICE
0:00:00
24:00:00
48:00:00
72:00:00
96:00:00
120:00:00
144:00:00
168:00:00
192:00:00
316 329 397 347 355 275 367 296 306 415 368 346
1 2 3 4 5 6 7 8 9 10 11 12
2017
Service Brasil
18
BR
response timebetween the incomming message with final shut down
and apply the maintenance switch
Ergebnis
country company no company year month number of wec for analysis
average response time hour:min:sec
2525
RESPONSE TIME – UNSCHEDULED SERVICE
0:00:00
2:24:00
4:48:00
7:12:00
9:36:00
12:00:00
14:24:00
475 378 418 480 346 374 311 321 322 379 317 308
1 2 3 4 5 6 7 8 9 10 11 12
2016
Service Brasil
18
BR
response timebetween the incomming message with final shut down
and apply the maintenance switch
Ergebnis
country company no company year month number of wec for analysis
average response time hour:min:sec
26
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
27
OCC LATAM – OPERATION & CONTROL CENTER
INSTALLED POWER
ARGENTINA
35.7 MW*
URUGUAY
169.2 MW
BOLIVIA
24 MW
COSTA RICA
101,25 MW*
CHILE
1.8 MW
BRAZIL
1.665,8 MW*
OCC
* Planned Values for 2018
LATAM1.997,65 MW
1116 WECs
28© Copyright ENERCON GmbH. All rights reserved.
24h/7 Days per Week
Communication Channel
Technical Support
Fast Response
Customer Satisfaction
Operation and Monitoring Center
OMC LATAM – OPERATION & MONITORING CENTER
29
AGENDA
• 1 OVERVIEW ESC LATAM
• 2 O&M CONTRACT - EPK
• 3 O&M PERFORMANCE
• 4 OCC – OPERATION AND CONTROL CENTER
• 5 SERVICE INFO PORTAL – SIP
3030
SIP 4.0
SIP 4.0 enables simple, quick and convenient querying
of all required wind turbine data
High level of functionality and transparency with respect
to all relevant WEC data
Customer portal based in-house
Provision of turbine-specific data at a glance
Creation of operating reports
Extensive documentation database
The following parameters can be viewed via SIP:
• Historical SCADA data
• Yield data and availabilities
• Maintenance documents and service reports
• Power curves
• Status messages
3131
SIP 4.0 – FULL INTEGRATION TO THE O&M
TeamsOrders
Dispatch - ClickSchedule
Technical Indoor - SAP R/3
Service-
Cockpit
Maintenance
planning
Other
sources…
Material,
Working hours
Status
Falha / Warning
Outdoor - MAM
Orders
Defect / Damage
Customer- SIP
i Info/Status
Order
Network
Network
+ Defect / Damage
Heleno
Borba
WEC
3232
SIP 4.0 – WEB BASED ACCESS
3333
SIP 4.0 – SERVICE ORDERS
3434
SIP 4.0 – O&M REPORTS
3535
SIP 4.0 - MAPS
3636
SIP 4.0 - MAPS
3737
SIP 4.0 – POWER CURVE MONITORING
3838
ENERCON COMPANY PORTRAIT
OBRIGADO!
João Paulo Cavalcanti
+55 85 3077 8401
+55 85 9 9922 8420
joao.paulo@wobben.com.br
www.wobben.com.br
3939
VISITE NOSSO ESTANDE
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