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END USER TRAININGCisco Jabber Client Presented By DataVox

Training Agenda

• Application User Interface

• Application Layout

• Application Menus

• File, Communicate, View

• Application Tabs

• Contacts, History, VoiceMail, Meetings

• Organizing Contacts

• Adding A Contact, Grouping Contacts

• User And Contact Availability

• Defined User Status, Contact Status

• Jabber Calling

• Calling Controls, Incoming Calls, Phone Controls

• Jabber Chat

• Using Jabber Chat

•Options Menu

Application User Interface

Application Layout

Search

Current UserApplication Menus

Add Contact

Contacts

Scroll Bar

Group HeaderApplication Tabs

Status Icon

Call Mode

Application MenusFile:New Contact, New Group, Options, Change Password, Edit My Profile, Sign Out, Exit

Communicate:Call, Chat, Share Desktop, Join WebEx Meeting, Instant WebEx Meeting, View More Details, Send Reminders

View:Show Contact Pictures, Show Offline Contacts, Sort Contacts By, Accessibility Presence, Refresh Meetings List

Application Tabs

Contacts:Provides the user with a list of contacts that have been saved to application by user

History:Provides the user with a list of previously missed, received and placed calls

Application Tabs

VoiceMail:Provides the user with a visual representation of available voicemail messages, available audio for the user to hear the messages

Meetings:Provides the user with a list of user meetings that have been synced with the same user’s Microsoft Outlook application

Organizing Contacts

Adding a Contact• Users can bring contacts from their

company’s Exchange list into the Cisco Jabber application

• To add a contact, select “File”, “New”, then “Contact”

• The user can also begin the process by selecting the icon located to the right of the search bar

• When the “Add Contacts” window appears, the user can search for an available contact to add; can also choose to add to a user made group

Adding a Contact• As the user begins typing in the

search bar, related contacts will begin to appear

• If multiple contacts appear with the same name, the user can right click on the contacts to view profile and verify the correct contact

• Select the “New Group” button to create a new group on the fly

• Once the correct contact has been found and appropriate group selected, select the “Add” button to complete the addition

Grouping Contacts• To rearrange contacts, simply click

and hold on a contact, then drag up or down to a new location in the contacts list

• Users can also create groups for contacts based off of departments and projects by selecting “Group” under “File” and “New” or by selecting the icon located to the right of the search bar

• Once a group is created, drag a contact under the group heading to add to group

User & Contact Availability

Defined User Status• Under the user’s name is a text-based

defined status

• There are preset status updates that are preinstalled in the application

• Users can click the down arrow to view all available statuses

• User can also click the text itself to reveal a text box and type in a custom defined status

• Status can sync with meetings; will show “In A Meeting” when a user meeting is in progress

Contact Status

• The user of Jabber and the contacts for the user will always have a colored icon next to his or her name

• The color icons help users to be aware of a contact’s current status

• Green means a user is available, Yellow means a user is away, Red means a user does not want to be disturbed, Grey means the user is not logged in to Jabber at the moment

Available

Away

Do Not Disturb

Unavailable

Jabber Calling

Calling Controls• To make a call, right click on an

available contact, choose “Call”, then choose a listed phone number

• Once a phone number has been selected, Jabber will begin the call and a call window will appear

• The user will have call controls such as: full screen, view swap, dial pad, mute, options, and end call

• When a phone begins, it is defaulted to speakerphone on the actual phone

Incoming Calls• When the user receives a call, an

“Incoming Call” window will appear

• The user will have three options: “Chat Reply”, “Answer” or “Decline”

• “Chat Reply” allows a user who may be unavailable to respond to call with a chat message

• Selecting “Answer” will connect the call for the user

• Selecting “Decline” will send the incoming call to the next call point or voicemail

Phone Controls• Depending on deployment, the user

will have certain call controls

• The user may be able to use a phone for calls or use their computer for calls

• In order to use computer for calls, a mic and speakers will need to be available

• Jabber offers a quick way to set up call forwarding; allowing calls to be forwarded to another number or to the user’s voicemail

Jabber Chat

Using Jabber Chat• When the user double clicks on a

contact, or receives a new chat message, a chat window will appear

• The chat feature works like most instant messaging applications, allows users to have ongoing chat conversations with multiple people

• At the top of the application there are collaboration controls allowing the user to begin an instant WebEx meeting, begin screen sharing or begin a phone call

• At the bottom, the user has options to add attachments, emoticons, rich text formatting, etc

Options Menu

Options Menu• Before using the Jabber application, it

is important for the user to go through the “Options” menu and set important settings

• The user can set preferences for sounds, automatic status updates and other features

• It is important that the user signs in under “Phone accounts” to ensure that phone integration and voicemail are enabled

• Under “Meetings”, the user can login with a WebEx account to integrate WebEx meetings under the meetings tab

End Of Training© 2014 DataVox, Inc.

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