Enabling AI-Powered Workspace ONE Digital€¦ · Quick action micro-apps Out of box / custom...

HEADSET CHANNEL 5

#vFORUMAU#vFORUMAU

5

Phil Helmling, VMwarePete Lindley, VMware

Enabling AI-Powered Workspace ONE Digital Assistant in Intelligent Hub

#vFORUMAU

Disclaimer

This presentation may contain product features or functionality that are currently under development.

This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.

Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.

Technical feasibility and market demand will affect final delivery.

Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.

This information is confidential.

The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation

to deliver any items presented herein.

#vFORUMAU

Agenda Future of Work Vision

Showcasing the employee experiences vision

Customer Journey

Baseline customer journey to digital workspace

Role of Artificial Intelligence

Customizing the assistant with IBM Watson

#vFORUMAU

Employee Attrition

EmployeeDisengagementEmployee

Dissatisfaction

REALITYTODAY

Employee Experience

#vFORUMAU

Highly engaged workforces outperform their peers in EPS

5%

147%

Additional revenue growth

Empowered Employees

Deliver Business Success

Source: Gallup Study

#vFORUMAU

Technological Environment

30%

30%

40%Cultural

Environment

Physical Environment

Employee Experience?

Source: ‘Employee Experience Advantage’ book by Jacob Morgan

What Impact Does Technology Have on

#vFORUMAU

We need to look across the full employee lifecycle to maximize employee engagement

Moving Forward We Believe

Day 0 - Candidate ExperienceAccept offer

Choose devices

Signup for benefits

Read and sign agreements

Day 1 - Onboarding Experience Quickly setup device(s)

Meet the team

Learn about apps

Onboarding assistant

Access apps from any device with SSO

Act on notifications requiring actions

Self service assistant

Personalize my experience

Device wipe Corp owned devices

Enterprise wipe BYO devices

Remove all app entitlements

My assistant goes with me

Offboarding

Day 2+

7The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY

#vFORUMAU

Day 0 Demo Day 2+ Demo

#vFORUMAU

Onboarding Will Be Critical

At a company with

30K Employees At an onboarding cost of

$4K Per Employee

Reduces yearly onboarding costs from

$24M to $18MWith a reduction in turnover

from 20% to 15%

5% Reduction in Turnover$6 Million

Saved with better onboarding

#vFORUMAU

Where are You in This Employee Experience Journey?

Pre-hire to Retire!

#vFORUMAU

Customer Journey

Step 1

Step 2

Step 3

Unified Endpoint Management

Configure Hub Services In UEM

Federate Identity Via WS1 Access

Step 4

Configure Mobile Flows In UEM

Step 5

Configure IBM Watson Assistant

#vFORUMAU

Customer Journey Step 1

Manage device and/or app

• iOS, Android, Chrome, Windows 10, MacOS

All onboarding modes

• Out of the box enrollment

• Enrolled with MDM/UEM

• Mobile registered mode with MAM only (no MDM)

Unified Endpoint Management (UEM)

Cloud

ServicesAndroid

Enterprise

Cloud

ServicesChrome

EnterpriseMicrosoft

365

#vFORUMAU

Unified app catalog

Rich employee communications

Basic self service help

Intranet tab

Pre-req: SaaS UEM deployment

Enable and configure Hub Services SaaS tenant

Available with WS1 Standard

Requirements

Benefits

Customer Journey Step 2Configure Hub Services Via UEM Console

#vFORUMAU

Customer Journey Step 3Federate Identity Via Workspace ONE Access (aka vIDM)

Single Sign-On Across All Apps

Conditional Access Control

People Search & Org Chart

#vFORUMAU

Advanced self service help

Approval micro-apps

Quick action micro-apps

Out of box / custom connectors

Pre-req: SaaS deployment

Enable and configure mobile flow connectors

Available with WS1 Enterprise

Requirements

Benefits

Customer Journey Step 4Configure Mobile Flows

#vFORUMAU

Business ApplicationWorkflows

HRIS Workflows

ITSM Workflows

With mobile flows connectors

and Intelligent Hub, organizations can truly customize an employee’s digital

workspace Custom

On Prem Applications

Workspace ONE Mobile Flows Framework

Expanded Ecosystem Supports Customized Employee Experiences

#vFORUMAU

Assistant driven self service help

Customize workflows with training

Mobile flows integration for actions

Pre-req: SaaS deployment

Enable Watson tenant, configure workflows, customize training

Requires Watson Assistant Add-On

Requirements

Benefits

Customer Journey Step 5Configure IBM Watson Assistant

The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY

#vFORUMAU

New Virtual Assistant Personalizes Employee ExperienceWith AI Powered Search And Discovery

Embedded self-service workflows powered by AI

Natural Language

Voice or text driven

Discover top solutions

User guidance

Connect to 3rd

party ITSM, HR or business systems

The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY

#vFORUMAUThe information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY

#vFORUMAU

Building Blocks ofIBM Watson Assistant

Intents

Entities

Dialog

#vFORUMAU

Intent Training in Watson AssistantIntents are how Watson understands your users’ overall question

Add examples in natural language

Minimum of 5 samples per intent

Watson understands a variety of ways users will chat

#vFORUMAU

Entity Training in Watson AssistantEntities are the key words Watson needs to respond precisely to a question

Intents are general, entities are specific

Can use keyword matching, regular expressions, or train a ML model

#vFORUMAU

Dialog in Watson AssistantUse Dialog to show Watson how to converse with your users

Driven by intents and/or entities

Simple editor with powerful flexibility

Dynamically collect information, call webhooks, change topics, and much more

#vFORUMAU

Employee Experience ONE platform to bridge silos

Win the war for talent

Critical for long term success

Organizations Need to Rethink

#vFORUMAU#vFORUMAU

5

Thank You!

#vFORUMAU

Join the conversation

#vFORUMAU @VMwareAU