Employee Engagement: What’s the big deal? · 4 . Session Objectives Review the critical...

presented by Leesa Schipani, SPHR, SHRM-SCP

Employee Engagement: What’s the big deal?

Who’s Sinking Your Boat?

Bob Kelleher

www.EmployeeEngagement.com https://www.youtube.com/watch?v=y4nwoZ02AJM

Introduction

Engagement Playbook

Who’s Sinking Your Boat?

(Video Learnings & Discussion)

Introduction

Session Objectives

● Review the critical engagement factors for today’s employees

● Understand the five generations that comprise today’s workforce

● Evaluate your current approach to engagement

● Apply specific engagement tools and techniques to your workplace

Objectives

What is Employee Engagement?

A mutual commitment between the company

and its employees.

Employee Engagement

● The emotional commitment the employee has to the organization and its goals. Forbes

● The commitment employees feel toward their

organization that promotes discretionary effort; going the extra mile. AON/Hewitt

● NOT employee satisfaction

Employee Engagement

Gallup Research*

30% of workers are Engaged

52% are Disengaged

18% are Actively Disengaged

*State of the American Workplace, 2013

Employee Engagement

So What?

A disengaged employee costs the average organization $3,400 per $10,000 of annual salary!

Business Case

Great Place to Work Institute

Our Multi-Generational Workforce

Generations

Your thoughts...

What are the biggest challenges you experience working in a multi-generational workplace?

Generations

Working Relationships Matter...

● Competition for talent is escalating ● Work environments typically represent

all generations ● 60% of companies report conflicts at

work due to generational differences ● 49% of HR professionals report

generational differences as a barrier to effective collaboration

Generations

Traditionalists (prior to 1946)

Greatest Generation

“Don’t people ever talk to each other anymore?”

Generations

Baby Boomers (1946 to 1965)

Me Generation

“Money, power and status are the rewards for hard work and sacrifice.”

Generations

Generation X (1966 to 1980)

Latch Key Generation

“Sure, I’m open to other job opportunities. I’ve been at this company for nearly a year…”

Generations

Millennials - Gen Y (1981 to1996)

Internet Generation

“The American Dream is alive and well. I’ll be earning 6 figures by the time I’m 30…”

"Beyonce Knowles with necklaces" by Parkwood.

Generations

Generation 2020 - Gen Z (1997 to present)

Coming soon to a workplace near you...

Generations

Engagement Playbook

Engaging My Team

Generations

Components of Engagement

Organizational

Workgroup/ Management

Engagement Practices

Key Imperatives for Engagement (Five “I’s”)

1) Inform - provide employees with the information they need to understand the

organization’s direction

2) Inspire - connect employees to the organization’s vision so that they can take

pride in their work in support of this vision

3) Instruct - support employees with the training, coaching and feedback they need

to successfully perform

4) Involve - take action to solicit employee feedback in improving work processes

and solving work problems

5) Incent - deploy appropriate systems to measure, reward and reinforce desired

employee behaviors and motivate employees to give their best

Engagement Playbook

Five “I’s” Assessment

Engagement Best Practices

Organizational Initiatives Management Initiatives

● Implement ongoing two-way communication processes

● Provide ongoing organizational communication updates to workgroup

● Establish performance standards and frameworks linked to business goals

● Provide clarity on performance expectations, coaching and feedback

● Identify leadership core competencies ● Develop personal core management competencies

● Formalize a reward & recognition program ● Recognize individual and team accomplishments

● Identify growth and advancement opportunities; implement cross-training

● Support employee skill development, encourage peer-to-peer and cross-departmental work

● Conduct employee focus groups ● Solicit feedback to solve problems and improve results

● Celebrate organization and individual successes

● Be accessible, interested and timely

● Hold “skip level” employee meetings ● Conduct “stay interviews”

Engagement Playbook

Assessing Organizational and Management Initiatives

Stay Interviews

● Build engagement by allowing opinions to be heard, acted on and cared about

● Target high performers or high-potentials who may be looking to leave

● Demonstrate that you’re taking the time to understand what’s working and what’s not

● Identifies key factors that glue employees to the organization and triggers that might cause them to leave

● Help managers better understand how their actions might impact engagement levels

Adapted from Curtis Odum, Entreprenuer, July, 2015

Best Practices for Knowledge Transfer

● Mentoring and reverse mentoring

● Career pathing

● Job shadowing and job rotation

● Cross-generational team building events

● Integrating project teams

● Phased retirement

Engagement Playbook

Commitments

Employee Engagement: What’s the big deal? · 4 . Session Objectives Review the critical...

Documents

1 Connecting to a Changing Workforce Building Engagement across Diverse Generations Facilitated by: Margaretta Noonan February 24, 2012

PRC National Nursing Engagement Report Utilizing the PRC … · 2 Dear Healthcare Leader, Nurses comprise the backbone of the healthcare system. While physicians lead the diagnosis

Wrist Anatomy Bones Quiz - What bones comprise the wrist? Joints Quiz - What joints comprise the wrist?

CYBERSECURITY TRAINING FOR MULTI-GENERATIONS FOR GENERATIONS · FOR GENERATIONS CYBERSECURITY TRAINING FOR MULTI-GENERATIONS BRENDAL. ELLIS, PHD, CERP NASAITSATCMANAGER FISSEA 31ST

Generations Research

Bringing the Generations Together Bringing the Generations Together

Top 10 Ethics & Compliance Predictions and Recommendations · Thriving in a Five Generation Workplace • Within the next four years, the two youngest generations together will comprise

Debate: How can charities optimise interest and engagement across generations | The future of public engagement | Conference | 23 Feb 2017

Well-being of Future Generations (Wales) Act 2015: review ... Generations... · Well-being of Future Generations (Wales) Act 2015: ... being of Future Generations (Wales) Act 2015

Effective Total Reward Strategies for Increased …...Effective Total Reward Strategies for Increased Employee Engagement Across the Generations Michael F. Maciekowich National Director

Generations And Engagement

employee engagement and the generations - Modern · PDF fileemployee engagement and the generations a report. 2 This summer the San Francisco 49ers ... the correlation between employee

ND MATT CASHORE NDndworks/2016/2016_October.pdfND several new initiatives to comprise Voice 2016 marks the tenth anniversary of Notre Dame’s bien-nial employee engagement survey

Generations at Work - John Carroll Universitywebmedia.jcu.edu/hr/files/2016/08/Generations-at-Work.pdf · Generations At Work » Overview of the Four Generations in the Workplace

Generations at Work: Understanding how Other Generations Think

The Education and Engagement ofLatina/o immigrant youth has only recently attracted scholarly attention. This new awareness is partly fueled by changing demographics. Latinas/os comprise

WORK ENGAGEMENT AMONG GENERATIONS: DO GENERATIONS …ijsser.org/uploads/ijsser_02__295.pdf · Address: Trg Oslobođenja Alija Izetbegović 1, 71000 Sarajevo, Bosnia and Herzegovina

Generations 3

Generations Powerpoint

Social Media Engagement › wp-content › uploads › Toby-Tamaye.pdfSocial Media Engagement Social Media is the #1 Marketing Tool for Certain Generations Increased Customer Service