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Elevating the Scrum Master at Capital OneTogether we’ll change banking for good.
Jim Goode
Sr Director & Portfolio Lead
Marie Dingess
Agile Coach
Now that you know who we are,let’s talk about our company’s Agile journey.
Excited yet?
Capital One’s Agile JourneyRefill your coffee.
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Pilot & Adoption
2011 - 2012
Scale & Mature
2013 - 2014
CI/CD & Dev Ops
2015 - now
• Agile pilot
• Adoption program
• Process redesign
• Training,
Coaching,
Communications
and Tools
developed
• Significant Test
Automation (i.e.
Shift Left)
• CI/CD practices
maturing
• Dev Ops applied in
team design
• Product Centricity
• SAFe applied broadly
• System Teams bring
technical practices
closer to the teams
(e.g. ATDD)
• Distributed/
Off-shore model
evolved
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Elevate the Role
of the Scrum
Master
Measurement Tech LeadershipProduct
Management
So, what exactly are we hearing across the organization?
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I don’t understand my career path as a Scrum Master.
Image credit: alburychurch.org.au
I don’t understand the value of my Scrum
Master.
I don’t know how to
grow my skillsas a Scrum
Master.
I don’t know how to hire great Scrum
Masters.
2012-2013
We needed to align on target behaviorsLet’s see the journey we’ve been on
Project Managers transition
to new Scrum Master role
Learn the basics of Scrum
Ceremony facilitation
2014-2015
Ceremony facilitation
Team adherence to practices
Remove impediments
Support coordination of team
dependencies
Status reporting
2016-2017
The Scrum Guide
Organizational Goals
Culture
Feedback
Industry Trends
What do we need from our Scrum Masters?Let’s consult…
We needed to align on target behaviors
Novice Facilitator Coach
2012-2013
Project Managers transition
to new Scrum Master role
Learn the basics of Scrum
Ceremony facilitation
2014-2015 2016-2017
Ceremony facilitation
Team adherence to practices
Remove impediments
Support coordination of team
dependencies
Status reporting
Optimize flow of delivery
Experiment with practices
Learn technology within domain
Continuous Agile & Lean learning
Support product & tech strategy
Encourage self-organization
Improve Team Dynamics
Encourage XP Practices
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Pipeline
Optimize flow of value through a team/train
Product Team & Practices
Feature Delivery Flow
Product Owner (Team)
Product Manager (ART)
Team
Team Lead
Team Lead (Team)
Tech Lead (ART)
SM (Team) / RTE (ART)
What does technical mean for a Scrum Master?
You can…
Understand the
architecture within
your solution
domain
Describe
technical stories
narrative,
context, value
Leverage tools to:
1. radiate how the
teams are performing
2. identify improvement
opportunities
Understand and
encourage XP
Practices
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Experiment with practices
Let’s get organized
Cross-LOB Working Groups
Executive Sponsor
Curriculum
Recruiting
Career Path
Communications
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LOB Enterprise
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Enterprise
Curriculum
Recruiting
Career Path
Communications/
Community
• Job Descriptions• Performance Objectives• Career Path Within & Outside of Job
Family• Job Aides for People Managers
• Gather feedback • Staffing models• Performance Management
• Beginner, Intermediate, Advanced• Added material/offerings on flow,
coaching, XP practices, metrics• Partnership with corporate training
initiatives
• Workshops based on maturity & department need
• Revise interview practices • Additional interview requirements
• Communication Strategy• Scrum Master Summit• Intranet presence • Leverage Scrum Master CoP• Scrum Master Guild
• Local Scrum Master Town Halls• Leverage local CoPs
Line of Business
Reliance on People
Managers for full
communication
does not work
Here are some lessons that we learned
Reliance on only
“Agilists” does
not work
Connection to
Leadership &
Corporate
objectives
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Role evolution will continue…
Please don’t hesitate to reach out with any questions.
We hope this was insightful.
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Any Questions?
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