View
33
Download
0
Category
Preview:
DESCRIPTION
Attention Attendees: Thank you for attending! The presentation will start in a few minutes at 1:00 PM Central. Please use your computer speakers to listen to the event. If you have audio issues, dial-in info is below. You will be muted during the event. - PowerPoint PPT Presentation
Citation preview
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Effective Motor Carrier Safety Training Programs
This webcast will cover ...• Establishing a Successful Training
Program and Integrating Various Types of Training,
• DOT Training Requirements,• Ensuring Training Effectiveness, and• Question & Answer
ModeratorDr. Gary Petty, President & CEO, NPTC
PanelistsTom Bray, Sr. Editor – Transportation Management,
J. J. Keller & Associates, Inc. Tom Moore, CTP, Senior Vice President, NPTCVictor Hart, Transportation Safety Manager,
DOT Transportation, Inc.
Attention Attendees:+ Thank you for attending!+ The presentation will start in a few
minutes at 1:00 PM Central.+ Please use your computer speakers to
listen to the event. If you have audio issues, dial-in info is below.
+ You will be muted during the event.+ Please use the Question feature to text
questions to “Q & A”. We’ll try to answer them during the Q&A period if they are not covered in the presentation.
+ The slides and recording will be posted within 7 days at: http://www.jjkeller.com/nptcinfo
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Dr. Gary PettyPresident & CEO
National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Introduction• DOT Training Requirements – Tom Bray• Establishing successful training protocols and integrating various types of training –Tom Moore
• Ensuring training effectiveness – Victor Hart• Housekeeping issues:
You will be muted during the event. Please use the Question feature to text questions to the Q&A
Panelist. We’ll try to answer them during the Q&A period if they are not covered in the presentation.
If you lose sound at any point, you can dial-in by phone using the number and Pass Code listed below.
If you lose the program window and need to re-loginbe sure to enter a different e-mail address to avoid being denied access for multiple logins.
Gary Petty National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Introduction and Disclaimers
• This is an introductory course and is intended to highlight important safety and compliance topics. Time constraints limit our ability to go in depth.
• We invite you to ask questions. We will answer them throughout today’s webcast.
Gary Petty National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Tom BraySr. Editor, Transportation Management
J. J. Keller & Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Motor Carrier Safety Regulations
• Drivers and employees must be instructed regarding and must comply with applicable regulations (§390.3(e)(2))
• A motor carrier must have a safety training program in place
• All training must be documented• Training timeline (minimum):
New hires within 90 days Recurring training every 3 years
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Required Training/Education
• Entry-level driver training (Part 380, Subpart E)
• Drug and alcohol (driver) (§382.601)• Drug and alcohol reasonable suspicion (supervisor)
(§382.603)• Periodic inspection (§396.19)• Brake inspector (§396.25)• Longer combination vehicles (LCVs)
(Part 380, Subparts A, B, C, D)• Hazmat for “hazardous materials employees”
(§171.8)• Other training requirements (OSHA, EPA)
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Entry-Level Driver Training• Entry-level driver
< 1 yr experience operating a CMV with a CDL in interstate commerce
• Key topics Driver qualification Hours of service Driver wellness Whistleblower protection
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Proposed Changes • Legal challenge resulted in court order
mandating regulation rewrite• Proposal published December 2007• Proposal would require training based on DOT Model
Curriculum
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Proposed Changes • Training provider must be accredited• Instructors must meet standards• As part of CDL application process student
must present completion certificate• Instruction hours requirement:
Class A – 120 hours (76 hours classroom and 44 hours behind the wheel)
Class B/C – 90 hours (58 hours classroom and 32 hours behind the wheel)
• Final rule required by July 2013
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Drug and Alcohol Regulations
• Drivers who operate CMVs that require a CDL must receive materials explaining the Part 382 requirements
• The materials must: Address the employer’s policies and procedures; Be presented to the driver before starting drug
and alcohol testing; and Cover the 11 required elements in §382.601
• The driver must sign a receipt stating that s/he received these materials and the employer must maintain this receipt
• Managers must also understand the procedural requirements
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Reasonable Suspicion• Training to determine whether reasonable
suspicion of alcohol and/or drug use exists• Required of individuals who supervise
drivers that operate CMVs requiring CDLs
• Training must include: 60 minutes on alcohol misuse 60 minutes on drug use
• Documentation of training must be kept by the motor carrier
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Periodic/Annual Inspector• Training/experience ≥ 1 year:
Manufacturer-sponsored training Experience as mechanic/inspector in motor carrier/intermodal
equipment maintenance program Experience as mechanic/inspector at commercial garage, fleet leasing
company Experience as state, federal provincial inspector
• Inspector must: Understand inspection criteria Know and master methods procedures, tools, equipment use to perform
inspections
• Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Brake Inspector• Must have training/experience ≥ 1 year:
Manufacturer-sponsored training Experience as mechanic/inspector in motor carrier/intermodal
equipment maintenance program Experience as mechanic/inspector at commercial garage, fleet leasing company
• Inspector must: Understand inspection criteria Know and master methods procedures, tools, equipment use to
perform inspections
• Documentation of inspector qualifications must be kept by the carrier or facility where the inspector is employed
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Longer Combination Vehicles (LCVs)
• Driver must: Complete knowledge and skills training Pass knowledge and skills tests
• Documentation must be kept in driver’s DQ file
• Instructors (classroom and skills) must meet knowledge and training requirements
• Documentation of knowledge and experience must be kept in instructor’s DQ file
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Hazardous Materials Training
• Anyone meeting the definition of a hazmat employee (§171.8) must receive training
• General awareness• Function-specific• Safety training
Emergency response Self-protection Accident and incident prevention
• Security awareness training• In-depth security training (if carrier required to
have security plan)
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Implied/Not Mandated• Driver qualification (Part 391)• Vehicles/inspection (Parts 393 and 396)
Tom BrayJ. J. Keller &
Associates, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Tom Moore, CTPSenior Vice President
National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
The Case for Focusing on Training Effectiveness
• The bottom line – properly trained drivers lead to fewer losses including fewer: Accidents ▪ Image issues Freight claims ▪ Fines/penalties Injuries ▪ Vehicle downtime Customer complaints
• And… Increased productivity ▪ Improved customer satisfaction Better employee morale ▪ Lower insurance costs Lower turnover ▪ Better litigation results
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Elements of an Effective Training Program
• Assess current state (trainee knowledge, job responsibilities, job hazards, policies, standards)
• Right-size the budget• Staff skilled trainers and select/develop engaging training
materials• Determine students learning style and adapt to the student
Delivery: visual, textual, auditory Content: pure information, hands-on activities, problem solving activities
• Use GAPS Framework (Goals, Abilities, Perceptions, and Standards)
• Training events emphasize consistency, focus on basics, help student “relate”, are accessible, create differentiation• Assure mastery through accountability
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Barriers to an Effective Training Program
• Management… does not believe that the savings would be worth
the time and effort; priorities are elsewhere; denies that training is a problem; and extends only the minimum effort toward training necessary to satisfy
insurance and regulatory requirements
• Lack of Training resources Capital and Time Staffing Facilities
• Lack of accountability• Failure to keep the message top of mind
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
The Training Program• Company training program should include:
Initial (orientation) On-the-job Ongoing Remedial
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Initial Training/Orientation• Training topics should include:
Driver qualifications Defensive driving Vehicle inspection Cargo securement Hours of service Customer service Safe loading/unloading Injury prevention
• Include meetings with company inside contacts (safety supervisors, payroll, maintenance, dispatchers)
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Road Testing• Determine if driver is safe• Impress on new hires that you are
concerned with how they operate your vehicles
• Establish pass/fail criteria• The best consequence is focused training• If driver is clearly unsafe, a decision needs to be
made as to employment status
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
On-the-Job Training• Sending the driver out with an experienced
driver (driver-trainer) to learn necessary skills and acquire knowledge/experience
• Have a train-the-trainer program• Verify the driver-trainer has
necessary knowledge/skills• Formally train driver-trainer• Have a post-training evaluation
system
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Ongoing Training• Safety meetings:
Conduct on a regular basis Tailor to your company Address specific problem
areas
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Remedial Training• Remedial training triggers• Develop and use programs that address
driver problems• Counsel drivers• Follow-up and track driver• “Check-ride” programs
Tom MooreNational Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Victor HartTransportation Safety Manager
DOT Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
DOT Transportation Fleet Operations
• Equipment 833 Tractors 1,378 Trailers
• 960 Drivers• Network: 8 Distribution Centers nationwide Serving the Food Service Industry Product line of almost 94,000 items Over $4 billion in sales Over 8 million miles in 2011
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Identifying the Need• Government regulations (FMCSA, OSHA, EPA,
IRS, Homeland Security, USDA, FDA, etc.)• Company policies• Employee surveys• Metrics
Safety (MVA and personal) MPG Customer delivery related
• Exit interviews, discipline and social media• New employee orientation• Networking
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Safety Training• Train the trainer• Defensive driving • Taking pictures• Mock trials• Proactive initiatives from behavioral predictors
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Internal Integration• Between sub-departments
Drivers Dispatch Garage Managers
• Between departments Sales Purchasing Warehouse Human Resources
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
External Integration• Customers• Suppliers• Community
Law enforcement Fire department
• Employee families
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Training Delivery Options• Classroom• Individual• Web-based Training• On-board Computer• Newsletter• Safety/operational meetings• DVD, CD, recorded message• Positive Improvement
Process (PIPs)• Others?
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Learner Types• Know the individual learning type
Hands-on Visual Auditory
• Try to use all three for standardized or group training
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Assessing Motor Carrier Safety
• Safety Scorecard by location and by driver • Accidents by:
Cost Date Type Driver years of service Chargeability Log violations Over speed Sudden stops
• Keep dialing down
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Assessing Workplace Injuries
• OSHA Frequency Severity
• Type injury • Type accident (causation)• Controlled and/or influenced environment • Root cause analysis
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Defining Success• Acceptable levels• Good, better, best• Law of diminishing returns—establish
realistic expectations• Benchmarking• Have fun
Victor HartDOT
Transportation, Inc.
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Question & Answer
Please submit questions to“Q&A” using the Q&A tool
Tom MooreNational Private Truck Council
Victor HartDOT
Transportation, Inc.
Tom BrayJ. J. Keller &
Associates, Inc.
Gary Petty National Private Truck Council
Dial-in: 1-888-824-5783, Pass Code: 75154299#; Tech Support: 1-888-259-8414, Webinar ID: 249090810
Closing Remarks• Checkout the archive of past topics at:
http://www.jjkeller.com/nptcinfo PowerPoint slides and recording up in 1 week
• Possible topics for 2013: March 6, 2013 - Distracted Driving May 15, 2013 - Effective Driver Vehicle Inspections July 10, 2013 - DOT Drug & Alcohol Testing October 2, 2013 - Physical Qualification of Drivers: DOT Physicals,
CDLs and Med Cards, Functional Capacity Testing
Gary Petty National Private Truck Council
Recommended