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Technology Resource Center Hours

Monday—Friday 8 a.m. to 5 p.m.

Closed Thursday from 3-5 p.m.

Contact Information

Adjacent to Hutchins Library

CPO 2208

Berea, KY 40404

www.berea.edu/iss

help_desk@berea.edu

859.985.3343

L E AR N . W OR K . S ER VE .

The Technology Resource Center supports the academic

community at Berea College by providing opportunities

for students to learn skills, habits, services, and work

processes while delivering front-line support to faculty,

staff, and students using a wide range of

mobile, classroom, and media

technologies.

Technology Resource Center

(TRC) staff operate a service counter to

provide information, training, troubleshooting, and

consulting support to the campus community. The

TRC is responsible for the configuration, installation,

repair, inventory, and replenishment of desktop,

mobile, and classroom/media technologies and

peripherals. TRC staff perform media production

services such as teleconferencing, on-demand video and

video streaming, video editing, media conversions,

image scanning and poster printing. The Technology

Resource Center also works closely with the

Infrastructure Support team and the Educational

Technology team to provide a broad range of service in

support of curriculum, programs, and administrative

activities on campus. TRC staff assist during situations

involving network/server outages, virus outbreaks, or

denial of service attacks and keep the campus informed

when issues arise.

Additional Support Divisions of

INFORMATION SYSTEMS & SERVICES

Educational Technology Moodle/Faculty Support/Surveys/myBerea Phone: 859.985.3209 E-mail: instruction@berea.edu Web: http://guides.berea.edu/educationaltechnology Location: Hutchins Hours: M-F, 8-5

IT Infrastructure Servers/Networks/Telecommunications Phone: 859.985.3538 E-mail: kevin_blankenship@berea.edu Location: Hutchins Hours: M-F, 8-5

Enterprise Systems Banner/NOLIJ/BI-Query/Web Applications Phone: 859.985.3353 E-mail: albert_conley@berea.edu Web: http://www.berea.edu/iss/bannersupport Location: 3rd Floor Trades Hours: M-F, 8-5

T H E TR C S UPPORT S

Mobile and Desktop Technology

Audio/Visual Systems

Graphics Design

Classroom Media Support

Training Services

Consultation Services

Technology for Academic Events including Video Production

Digital Broadcasting and Production

WE ARE THE ONE STOP SHOP FOR CAMPUS TECHNOLOGY SUPPORT.

HOW CAN WE HELP YOU?

Technology Resource Center Serving the technology needs of Berea College

The Technology Resource Center, located adjacent to Hutchins Library, is a division of

Information Systems and Services committed to delivering outstanding technical support

and services for the Berea College Community and is the primary point of contact for

technology questions, problems, issues, and training for students, faculty, and staff.

A Partial Listing of Services Available Faculty & Staff Desktop Support

EDGE Laptop Support

PC/Mac Hardware Repair

PC/Mac Software Support

E-mail Support

Network Accounts & Password Support

Wired & Wireless Connectivity Issues

Administrative File Sharing

Audio/Video Equipment Checkout

Video/Teleconferencing Equipment & Support

Video Streaming/On-Demand Video

Digital Signage

DVD/CD Duplication

Graphic Design & Production

Custom Printing—posters, photos, CD & DVD labels & covers

Video Editing & Media Conversion

Campus Media Event Production

Technology Workshops & Tech Tips

Much, much more! Visit our web pages for a more complete listing.

PH O N E S UPPOR T

Call the Technology Resource Center at

859.985.3343 between the hours of 8 a.m. and

5 p.m. Monday through Friday to report

technology problems and issues, and for basic

phone support, media requests, or to arrange

an in-person appointment.

W A L K -IN S UPPO RT

Stop by the Technology Resource Center in

person for technology support or to check out

media equipment during regular business

hours of 8 a.m. and 5 p.m. Monday through

Friday.

O N L IN E S UPPO RT

Visit http://www.berea.edu/iss to fill out a

service request or find answers to frequently

asked questions and support for common

issues.