E5 & Enlighten Synergye5workflow.com/.../Excellent-operations-Teachers-Health-Reshma-Jo… ·...

E5 & Enlighten Synergy

THF challenges

Balancing work volume and staffing

Excessive administration team leaders to manage team and time sheets

Difficulty managing peaks and troughs of business

Working with Enterprise Bargaining Agreement and work volumes

Identifying areas to improve

Empowering staff so they can self serve

Automatic Uploads to Enlighten

Completed work by queue by employee

Received work by queue

Quality assured work by Quality Assurer

QA scores

Work in queues

Insight Driven Decision Making

Employee Level

Queue Level

Department Level

Resourcing Requirements

Incident Waste Time

Error Waste Time

Process Waste Time

Activity Based costing

Employee View – Worked hours

Employee View – Team Member Summary

Employee View – My performance

Historical Summary

Forecasting or Resourcing using

different scenarios

Resourcing by Activity/Work queue

Some wins so far

• Empowered employees who can self serve

• Solid ability to forecast and budget for headcount

• Uplift in output and service with waste identified and removed

• Easy reporting to highlight lost time –system downtime, error waste time etc

• Easy monthly, half yearly and yearly Employee Performance reviews

• Ability to see trends and patterns

• Web-based and desktop based

Thanks, any questions?

reshma.joseph@teachershealth.com.au

+61 430 362 202