E-Government in Public Libraries

E-Government in Public Libraries

American Library Association Nancy Fredericks, E-Government Services ManagerPasco County Library CooperativeDecember 9, 2010

Dedicated ComputersExtended Time Limits

E-Government Policy

http://www.pascolibraries.org/files/policies/egovernmentservicepolicy.pdf

Legal Issues (Florida) Provide verbal and written disclaimers (especially as part of Internet

user agreement – click through on all library computers)

Refrain from helping users fill out forms that require co-signatures (e.g. Florida family court forms that require signatures by person who helps user fill out form - that comes with a requirement to keep the forms for six years)

Do not select forms for users - okay to help them use an index of forms, but selection is up to user (per Florida Bar Association unauthorized practice of law)

Refrain from typing in personal information, particularly social security numbers and passwords

Report submitted to Florida State Library by Mary Minow www.librarylaw.com

ALA E-Government Toolkit

http://www.ala.org/ala/issuesadvocacy/egovtoolkit/index.cfm

Statistics (librarian logs)

Statistics

Promotion & Information

Lists of commonly accessed websites, what to bring when completing forms

PCLS Website (E-Government)

http://www.pascolibraries.org

PCLS E-Government Blog

http://pclsegov/blogspot.com

PCLS E-Government Tools Page

http://pascolibraries.org/egovtools.shtml

Florida E-Government Website

http://www.gethelpflorida.org

Programs & PartnershipsFlorida Department of Children &

Families (Food Stamps)

Programs & Partnerships211- United Way

Programs & PartnershipsSocial Security Administration

Programs & PartnershipsCareer One-Stop Centers

Programs & PartnershipsOutreach to the Underserved

Programs & PartnershipsAccess to Justice-Legal Aid

State Library and Archives of Florida

http://egovflorida.org

Webjunction

www.webjunction.org

Contact:

Nancy Fredericksnancyfredericks@pascolibraries.org

Pasco County Library System727-861-3020