Dr. Fred M. Mills

Dr. Fred M. Mills

Creating Peak Performance in

Your Organization

F. M. Mills, Inc.

“Winners to Champions”

Transportation Conference

(209) 954-9528 Office (209) 954-0188 FAX (209) 608-0946 Cell FMMILLSCO@aol.com

F. M. Mills, Inc.

Behavior

Feeling

Attitudes

Beliefs

Values

Attitude

• Information we attach an emotion to.

• A habit of thought.

• A directional lean either towards or away from something on a subconscious level.

F. M. Mills, Inc.

Why Customers Quit 3% move away.

6% develop other friendships.

9% leave for competitive reasons.

14% don’t come back because of product dissatisfaction.

F. M. Mills, Inc.

68% quit because of

the attitude of

indifference toward

the customer by one or

more of the employees.

How Attitudes are Formed

1. We are born neutral (Empty Bucket).2. We begin interacting with environment.3. “Experts” evaluate our every

performance.4. Negative & positive thoughts & feelings

are deposited (like rocks) in their respective buckets.

F. M. Mills, Inc.

STEPS:STEPS:

F. M. Mills, Inc.

Words….

Others or Self

Attitude Formation

“Real or Synthetic Rock in Bucket”

jaws

Pictures….

Real or Imagine

Feeling….

Limbic System

“There is Very Little Difference in People

But that Little Difference makes a Big Difference.

The Little Difference is Attitude.

The Big Difference is Whether it is Positive

or Negative.”

F. M. Mills, Inc.

Attitude

Why We Don’t Change

Fear

Lack of Pay Value

Don’t Know How

Lack of Feedback

F. M. Mills, Inc.

Positive Change

Individual Peak Performance

Peak Performing Teams: Structure

Peak Performing Teams: Climate

Peak Performing Mindset