Doncaster Council's success story with e-learning

E-learning Team Doncaster

Style!Fiona Dudill – Organisational Development

Michael Stothard – Adult Social Care

E-learning Team Doncaster Style!

• Scene setting – Team Doncaster• Before Learning Pool!• The Learning Zone - Launch• Fact and Figures• How do we do it?• Future Plans• Q&A’s

Think you know Doncaster? Think again….

Facts and Figures about Doncaster• Largest metropolitan borough in the UK – 227

square miles

• Our population increasing – 302,400 at 2011 census

• Doncaster has a £4bn economy, the second largest in the Sheffield City Region

• One of only 15 Councils in the country to have an Elected Mayor

• Customer Contact – During the last 5 years we answered 3,000,000 phone calls

• Staff Numbers – 4202 FTE August 2014

• Budget Savings over the next 3 years - £109,000,000

Before Learning Pool (BLP)!2011

• Number of Courses 146

(59 Corporate & 87 Social Care)

• Number of Events 878

(452 Corporate & 426 Social Care)

• Number Attended 10,573

(4949 Corporate & 5624 Social Care)

• Total Expenditure ~ £432K

• 2 E-learning Packages – Equalities in the Workplace and Passport to Procurement

• ECDL

E-learning Drivers

Social CareNew learning method

ComplianceSupporting Staff

Agile WorkingBudget Savings

Learning Zone – December 2011

Civic Office - 2012

Civic Office Induction

Mandatory ModuleHow many staff? - 1583

What period? – 12 weeksSavings through E-learning -

~ £33,200

Facts and Figures!

•Current Users – 7406

(2371 Adult Social Care IVP)

• Live Modules - 116

• Top 3 Course Completions –1.Introduction to Data Protection - 2787

2.Civic Office Induction - 2185

3.Equalities in the Workplace - 1148

Top of the Pops!

Top 10 Logins No1 - Doncaster with 1221 logins

Top 10 Course Completions No1 - Doncaster with 863 completions

Top 10 Module Completions No1 - Doncaster with 1820 completions

Top 10 12 Month Course Completions No4 - Doncaster with 16,968 completions

Savings – 6 Modules Module Users

Cost Savings

Health & Safety (Intro) 1383 users £31,080

Equalities in the Workplace 1148 users £19,853

Protecting Vulnerable Adults & Children 916 users £28,322

Civic Office Induction 2185 users £35,878

Responsible for Information – General Users 305 users £6,127

Safeguarding 1092 users £44,539

Total 7029 users £165,799

What our users think…Did this module meets its objectives & help you to achieve what you wanted to from it?

98% said Yes or Partially

Will you be able to apply the learning in your work?

98% said Yes or Partially

Interesting information

Relevant up-to-date examples from multiple contexts.

It was clear to follow and the answering of questions was distributed throughout the course, where they were relevant, instead of all being at the end.

Enjoyable and interesting

User-friendly. Interactive knowledge tests throughout the module.

How do we do it?

Collaborative Working – Public Health

• Drugs & Alcohol Awareness• Healthy Lifestyles• Mental Health Awareness• Smoking Awareness

Learning Zone Catalogue

Compliance Personal Development

Commissioning & Procurement Flexible Working

Equalities in the WorkplaceThe Equality Act 2010 (Public Sector Equality Duty)

Healthy Lifestyles

Protecting Vulnerable Adults & Children

Information Technology

Recruitment & Selection Job Application / CV Skills

Responsible for Information Presentation Skills

Future Plans

• Module Development e.g. Personal Resilience, Managing Change, Coaching Skills for Transformation• Doncaster Children’s Trust• Public Health Site• Refresher modules – Health & Safety, Recruitment &

Selection, Equalities in the Workplace• Develop Directorate Authoring and Reporting• LMS 2.5 Upgrade• Adapt Content Builder

Thank You

From Team DoncasterQuestions

Fiona.Dudill@doncaster.gov.uk

Michael Stothard@doncaster.gov.uk