DOCUMENTATION RENDS - stc-india.org · Why are ‘Trends’ important? TIKI TAKA To TIKI TATA...

DOCUMENTATION TRENDS

Rajib Borkataki

Avaya India Pvt Ltd, Pune

What drives ‘Trends’?

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Why are ‘Trends’ important?

TIKI TAKA

To

TIKI TATA

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Doc trends: Technology

• Context aware content

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Doc trends: Technology (contd.)

• Multi-device documentation

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Doc trends: Technology (contd.)

• Complicated backend, lucid front end –where is my API?

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Doc trends: Customer experience

• Adaptive content

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Doc trends: Customer experience (contd.)

• Content on demand

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Doc trends: Customer experience (contd.)

• Visual content

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Doc trends: Customer experience (contd.)

• Video documentation

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Doc trends: Writing & delivery

• Content for mobile delivery/ePubs

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Doc trends: Writing & delivery (contd.)

• User-generated content

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Doc trends: Writing & delivery (contd.)

• Search replaced by social

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Doc trends: Writing & delivery (contd.)

• Minimal

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Doc trends: Writing & delivery (contd.)

• Tooltip documentation

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Doc trends: Tools

• Single source publishing (repurpose & reuse)

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Doc trends: Tools (contd.)

• Collaborative authoring

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Considerations in adapting to trends

• Life of a trend

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Considerations in adapting to trends (contd.)

• Vision of an organization

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Considerations in adapting to trends (contd.)

• Infrastructure

– Innovative, responsive Vs bureaucratic org

–Skillset

–Finances

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Sources

• Content, ideas: World Wide Web

• Industry statistics: Scott Abel

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COMMENTS?

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