DLD 2018 28juin Jad KFOURY31h7xp1pg0sz21qsf81qm7ga-wpengine.netdna-ssl.com/... · Infographics...

July 2018

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250.000+Employees

100+Countries

4,400+Hotels

55%Are millennials

200M+Meals served / year

50%Turnover / year

75 %Are deskless

workers

33hAn opening every

33hours

30+Brands

5Regional

Academies

100+L&D Staff

1000Certified Trainers

3M+ hoursOf training / year

145M+ Members of the

loyalties programs

60 %Of hospitality brands in Luxury or Upscale

11Brands in the

augmented hospitality

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The world is changing, and it’s changing at an ever growing pace

Digital is everywhere, and has already transformed our daily lives and behaviors

3

What is the challenge ?

ACCORHOTELS Learning Lab

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The modern learner is

impatient : learning attention span < 5’

visual : loves to watch videos

untethered : autonomy, mobility (ATAWADAC), self-directed / self-paced

social : seeks collaboration & sharing

He/she expects a different learning experience, not just improved

4

What is the modern learner like ?

ACCORHOTELS Learning Lab

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What if we wrapped up all this in terms of L&D strategy ?

We must re-enchant the employees’ learning experience, enabling them to access knowledge ATAWADAC

We, as L&D professionals, must transform our techniques and skills in order to offer a modern best in class learning experience to our staff

We, as a whole, must support the Group’s transformation, paving the way for a Learning Organization

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Welcome to…

Virtual Classrooms

Learning app

Rapid Learning

Video Learning

Infographics 360°immersive

Assessment

Skills

&

Tech

niq

ues

Anchoring

Storytelling

Game Design

UX Design Social Learnin

g

Mod

alit

ies

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Self-paced vs coachedSe

lf-l

ear

nin

g &

se

lf-p

aced

Coach

ed

AssessmentAnchoring Storytelling

Game Design

UX Design Social Learnin

g

Virtual Classroom

s

Learning app Rapid Learning

Video Learning

Infographics

360°immersive

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DIY & Governance

Processes

DIY (Authoring Tools)

Templates

Learn by doing

Governance

Champions

Share best practices

Mutualize

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A viral strategy

Starting with the Académie Experts, empowering the L&D staff with (authoring) tools, processes and templates…

Then spreading the culture throughout the Group

• Managers needing to develop their transmitting skills

• Certified trainers/relays• Training managers

• Regional trainers• Any operational expert needing to share/build a knowledge or

know-how

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Create and animate a world wide Digital Learning Community (events, co-design, co-administrate, share best practice, mutualize…)

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Introducing…

The first Group’s authoring tools !

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Rapid learning authoring tool: Mohive

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Take advantage of this SaaS platform to create autonomously your own e-learning content, dealing with any type of content.More than 25 existing layout templates available, very easy to take hands on.

Multiple export formats (SCORM, .exe…)

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Micro Learning games : MyPlayground

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Create your own “knowledge” questions, on any topicDefine who you target is (within the segmentation available)Define the length of your campaign

And… start playing !

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360 immersive learning : UpTale

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Capture your 360 pictures environmentsAdd the tags on your points of interestAdd the adequate interaction (plain text, quiz, 2D picture, 2D Video…)

Save your experience, share the link

And… start learning!

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Your Priorities

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Your priorities in terms of skills & techniques

Your priorities in terms of modalities

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Skill’up the teams

Under construction

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Make it happen, for the L&D Teams

We, as L&D professionals, must transform our techniques and skills in order to offer a modern best in class learning experience to our staff

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• Learn how to think blended / digital when doing instructional design

• Learn how to integrate the appropriate skills & techniques

• Lear to identify what solution answers what need

• LEARN BY DOING

How do we become Learning 2.0 Architects ?

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Skill’up the team (1/2)

Learning 2.0 Bootcamp2 to 3 days

FundamentalsDesign 2.0Innovative mindset (incl. digital learning readiness)Design vs Co-designMake or Buy Pitching / MarketingCommunity Management

Skills & TechniquesStorytellingGame designUX DesignAnchoringAssessmentSocial Learning

Modalities & AH Authoring toolsLearning infographicsVirtual ClassroomsVideo LearningLearning App (My Playground)Rapid Learning (Mohive)360 Immersive (Uptale)Klaxoon

Learn how to design an innovative blended programme

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Skill’up the team (2/2)

Learning Architect 2.0Learning by doing

Coached Implementation

- Program 1

- Program 2

- Program 3

- …Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

Individual

certification

Individual

certification

Individual

certification

Implement what you have learnt on your own program (design from scratch or redesign), coached by a learning architect 2.0 expert

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Skill’up the team : timeframe

Beginning of Sept 2018

Learning 2.0

Bootcamp2 to 3 days

End of Sept 2018

Program 1

Program 2

Program 3

Oct2018

Nov.2018

Dec.2018

Implementation Kick off

Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

Monthly meet up(follow up : live or VC)

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Validate the timeframe

Design the training path

Identify the best provider

Set/validate the budget

Skillin’up the team : requirements

Then, Go Live !