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Distribution Best Practices Program Overview
Douglas Lapp
Director, Engineering & Construction
Enbridge Gas Distribution, Inc.
Chair, Distribution Best Practices Steering Committee
Distribution Best Practices Kick-off Meeting
Entergy New Orleans Gas Business Office
New Orleans, LA
January 17-19, 2012
1
Best Practices Benchmarking Orientation
Presentation Overview:
• Evolution of Best Practices Program
• Benchmarking Process
• Roundtable Overview
• Kick-off Meeting Objectives
2
Evolution of Best Practices Program
•Initiated by New Orleans Public Service in April 1990
•AGA assumed full responsibility in 1994; participation grew to over 60 companies
•Transmission Program was added in 1995; total participation grew to 80 companies
•LNG/Supplemental Gas Program was added in 2001; total participation grew to 152 participants
•In 2011, 128 companies participated
3
Distribution Best Practices Oversight
Transmission Measurement
Distribution Best Practices Steering Committee
Corrosion Control
Supplemental Gas
Operating Section Managing Committee(Oversight)
Distribution Construction & Maintenance
Distribution & Transmission Engineering
Underground Storage
Distribution Measurement
Plastic Materials
Utility & Customer
Field Services
Natural Gas Security
Environmental Matters
Safety & Occupational
Health
Gas Control
4
Subject Selection Process
AGA Technical Committees &
Distribution Best Practices
Participants
AGA Operating Section Managing
Committee
Distribution Best Practices Steering Committee
Finalized list of benchmarking subjects
Steering Committee Evaluation/Decision
List of Potential Subjects
5
Best Practices Benchmarking: A Continuous Process
Data Packet and Questionnaire Development
Data Collection/ Data Entry
QA/QC Review of
Preliminary Reports
“Leading Performers”
Selected
Final Data Reports
Published
Roundtable Discussions
Improvement Action Plan
1
2
3
45Innovative work practices
Improve operations and reduce costs
Identify processes of superior performing gas industry companies
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6
Benchmarking Data Collected
Data Reports
• Collect statistical and cost data on operations and maintenance for each benchmarking topic
• Determine company effectiveness and cost efficiency based on productivity measures and service level measures
• Enables participating companies to perform internal data analysis to identify peer companies and potential top performers
• Data is collected online through the BESS tool (http://www.aga.org/Research/BESS/)
• BESS login information/instructions are sent to the BP representatives in early February
7
Information on Processes Collected
Questionnaires
• Collect information on the processes and procedures specific to each topic through mostly Yes/No and multiple choice questions
• Allow for the identification of trends in operational processes
• Provide companies with the opportunity to share experiences regarding new technologies and methodologies
• Responses are collected using the online tool Survey Monkey
• Links to each questionnaire are sent to the BP representatives in early February
8
Data & Processes Discussed
Roundtables
• Company practices and procedures are discussed in great detail
• Shared challenges are identified
• Roundtable participants discuss the practices their companies have implemented to successfully address the shared challenges
• Industry peers discuss realistic benefits that can be achieved, and note considerations that should be taken into account, with the implementation of each practice
9
Benchmarking: A Continuous Process
Distribute roundtable results 2 – 3 weeks after the roundtable the results are posted online
Roundtable Discussions Summer – Fall: Identify shared challenges and top practices
Follow-up ConferenceJune: Top performing companies selected by participants
Distribute data reports and responsesApril/May: Potential top performers are selected
Data Collection Feb/March: Data reports BESS, Questionnaires Survey Monkey
Conduct Kick-off Meeting January: All participants review & finalize program materials
Develop data packets and questionnaires June – Oct of previous year: Steering Committee task groups
10
Who Attends Roundtables
• Subject matter experts, which typically includes:
– Department managers
– Engineers
– First-line supervisors
– Team leaders
• Individuals who are familiar with your company’s processes and challenges
– Please note that this roundtable does not serve as a training session.
– Employees new to the subject area may not be able to speak to your company’s practices or identify practices your company can/should utilize. Those in that situation may not be able to contribute to the roundtable discussion as fully as others.
11
Roundtable Preparation
• The BP Program identified top-performing or unique practices companies develop presentations to explain their procedures and practices
• Roundtable participants should be familiar with the topic-specific reports and other information:
– data report and graphs
– questionnaire summary
– practices/processes that your company implements successfully
– challenges your company wants to address
• Have your business cards handy to exchange with others during networking
12
Objective of Kick-off Meeting
• Review and finalize 2012 data packets and questionnaires
• Provide overview of roles and responsibilities of Best Practices Program contacts
• Provide overview of online data collection tools
• Review data analysis tools and resources available
• Review deadlines for data submission and the 2012 program schedule
• Discuss locations for 2012 Follow-up Conference and roundtables
• Generate suggestions for future topics
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