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Digital Transformation of a City Office
Director of IT
City of St. Louis Treasurer’s Office
Jerry Walker
Who am I?• Ball State University
o BS Telecommunication• Minor CS
o MS Information and Communication Sciences
• Healthcare IT Consultingo Start ups
• Technology Business planso IT restructuring
• MedCambioo 1 shot at being a millionaire!
• Director of ITo Over 15 years
It All Starts With…• Treasurer Tishaura Jones
o Vision• Leverage Technology – update office to 21st century• Update Parking Technology• Use Credit Cards• PCI and Security Compliance• Streamline Process for both citizens and Parking Violations Bureau• Create IT dept
o Need top person to champion change – Leadership
Parking Old Way• Dumb meters
o Mechanical partso Coins only -o LCD display – red or green
• Parking Enforcemento Old hand helds
• No system access
• Ticketingo No system checko Meter dictated ticketingo Tickets not viewable til next day
Parking Old Way• Backend office
o Old o 1 day to update from hand held to systemo Call for reports
• Collectionso Auditingo Loss of revenue
• Servicingo Known only physically
• Datao Lateo Flato Narrow
Parking Old Way• Consumers
o Ticketingo Their word against ourso Coins only
New Parking• Smart Single/Multi space Meters
o Cellular wirelesso Coinso Casho Credit/Debit Card
• Back Officeo Real time access to datao Live System alerts
• Meter offline• Credit card reader • Out of paper• Coin/cash jams
• Parking Enforcemento Live access to system on handheldso Checks system for payment before ticketingo Picture uploaded with ticket
New Parking• Auditing
o System Auditso Live update of revenueo Easy reporting of variances – easier to track losses
• Pay by Phoneo Park Louie mobile appo http://www.parklouie.com
Old Off Street Parking• Isolated systems
o De-centralized management• 1 person controlled all• Consumer frustration – long waits for changes
o Non-Scaleable
• Network non-PCI complianto High cost o 400K 1 time investmento 38K yearly
• Credit Cardo Non-existento Cash Only
New Off Street Parking• Data Center
o Centralized management• Access• Troubleshooting• Reporting• Faster response
o Scalable• Easily upgradable• QR Code – reservation
• PCI compliant Networko Hyperconverged Systemo 75K 1 time investmento 9K yearly
• Credit Cardo Part of systemo Pay on foot, booth, or gate.
21st Century Office • Caused Regional Change
o Claytono ESTLo Parkmobile – SLU, other parking vendors
• Streamlined Processo Consumers and PVB can access paymentso Eliminate guess work o Lowered ticketing – over 100k lesso Eliminated revenue discrepancies
• Office 365• Update PBX• Security
What’s Next? • Data Analytics
o Massive amount of DATA
Questions?Jerry Walker
Director of IT City of St. Louis Treasurer’s Office
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