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Registration and welcome reception
Digital business & AI vision convert into real world solutions
Break
Customer experience powered by AI
Chatbot speaking your language
Data Monetization – best practices
Break
Systems architecture for the new age
Digital store powered by IoT
Workshop - Market Locator Roadmap for telco
12:00-13:00
13:00-14:00
14:00-14:10
14:10-14:30
14:30-15:00
15:00-15:30
15:30-16:00
16:00-16:30
16:30-17:00
15:30-17:00
Digital business & AI.From buzzwords to real world solutions.
o Wrong timing
o No next best action
o No context
o Customer dissatisfaction
LESSONS LEARNED
LIVE
CUSTOMER
COUNT
LIVE
CUSTOMER
COUNT
0CUSTOMERS
LBS FROM
MARKET
LOCATORSend targeted SMS to people
nearby.
QUEUE MANAGEMENT
Is the waiting zone used
efficiently? How many
people are there & when?
PEOPLE COUNTING
Are branch employees at their
desks? When not? With how
many customers?
DISPLAY/RETAIL HUB
Change content of
interactive display based
on who is watching - NBO
SENTIMENT (ENTRANCE&EXIT)
How do people emotions change
after the branch visit? Are they
satisfied when leaving?
CUSTOMER COUNTING
How many people enter the
branch, analyses (demographics,
trends, time series…)
WIFI TRACKING
OPTIONAL: Additional source of
data for people tracking
DASHBOARDS
Connect data from IoT sensors
with data from systems & analyze
branch / efficiency / performance
EXPONEA PREDICTION MODEL
o Smart retail store
concept
o AI services
o Context driven
customer care
o Next best action
LESSONS LEARNED
& IMPLEMENTED
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