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Delivering the Modern Valuation Service 2010 and Beyond
Andrew Hudson, Chief ExecutiveValuation Office Agency
Our role expands again
The functions of The Rent Service move to the VOA from April 2009
A context for modernisation
World Class Vision
The VOA internet is accessed from almost everywhere around the world
The VOA Network
The world class vision
Our commitments
Developing a highly skilled and committed workforce that reflects the communities we serve …
Our commitments
Developing better processes and exploiting new technology to maximise improvements …
Improved performance on rating
36
34
32
30
28
26
24
22
20
18
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2
AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 35 days35 days32 days28 days25 days22 days17 days11 days 10 days
World Class Target – 10 days
Improved performance on council tax
40
38
36
34
32
30
28
26
24
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18World Class Target – 10 days
16
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12
10
8
6
4
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AVE 2000-01 2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08 2008-09 2009-10DAYS 37 days35 days30 days28 days26 days24 days19 days14 days 10 days
Our commitments
Developing better processes and exploiting new technology to maximise improvements …
Our commitments
Being open and accessible in the way we operate …
Six commitments
Working effectively with partners …
Our commitments
Delivering excellent value for money, while covering our costs …
Our commitments
Reducing our impact on the environment and supporting the communities we serve.
The world class vision
Customer satisfaction
84 85
77
8388
91
0
10
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2002/03 2003/04 2004/05 2005/06 2006/07 2007/08
Achieving World Class
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