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It’s More Than an Interview
Laura JonesAdmissions Special Projects Coordinator
The Sullivan University System
Melissa LoweDirector of Human Resources
The Sullivan University System
Define
Advertise
Screen
References
Offer
Onboard
Measure
The Sullivan University System
The Sullivan University System
7 locations 8,000 students 1,250 employees 170 admissions staff
Define
Advertise
Screen
References
Offer
Onboard
Measure
How We Acquire Talent
Human resources Supervisor empowerment
Admissions Special Projects Coordinator
Hiring
Training
Evaluation
Compliance
Laying the Groundwork
Job description SWOT analysis Determine the process
Casting the Net
Be careful what you ask for Networking
› Employee Referrals› Feeders Companies
Sources› Company job board› Internet, Internet, Internet
Casting the Net
Mass target job boards› Monster.com, careerbuilder.com
Niche job boards› Higheredjobs.com, forprofit.edu, Dice.com
Social media› Groups› Individual networkshttp://www.youtube.com/watch?v=dA5Fn_Q10Tk
Remember What You are Looking For
Screening (not interviewing)
Resume review› Minimum requirements› Red flags
Questionnaires Phone
› Unscheduled › Brief, but targeted› Explain the position at the end
Interviewing
Multiple! Who gets involved? Behavioral interviewing Team interviews
Team Interviews
Team Control Structured
Open feedback Matrix
Other Ways to Evaluate
Tours Assessments Auditions/Job Preview
References
DO THEM! Social Media
› Consistent, defined, removed Read between the lines Former supervisors
Making the Offer
Personal Written Inviting
Onboarding
Half of all senior level hires fail in the first 18 months
Half of all hourly workers leave new jobs in the first 120 days
http://www.youtube.com/watch?v=1i338pTsurY&feature=youtube_gdata_player
Onboarding
Quick tips:› Be prepared on the first day› Have a checklist for your supervisors› Team welcome› Mentoring programs
Measure Your Success
Performance assessments Exit interviews
Measure Your Success
Turnover› Divide number of voluntary separations by
average number of people employed, then multiply by 100. (40/200=.2*100=20%)
› 2011 turnover rate for the educational services industry was 25.5 percent
› JOLTS databases at www.bls.gov/jlt
Define
Advertise
Screen
References
Offer
Onboard
Measure
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