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Dealing with patient and public enquiriesDeena Maggs Head of Information and Knowledge Services
Our challenges with public enquiries
Signposting Stories
Opinions Facts
What we get asked
bull Enquiry sent by letter
bull Do you have a web site
Gerald member of the public from Derby
bull Asks for implementation of a health economic model in the UK
bull We ask what does he really want to know
bull Wants information to support his argument against local STP
Simon patient expert from Nottingham
bull Concerned about care of parent with dementia going to a care home
bull Needs help at directing her concerns
Jane member of the public from Derby
What we get asked
bull Comment on organogram of the NHS
bull Cost of advisory bodies
bull Happy to travel anywhere in the UK to discuss
Henry (93) retired GP from Grimsby
bull Commenting on a GP services report
bull Offering his time pro bono
bull Wants to contribute to common good (and a bit lonely)
Tom (80) retired social worker from Cambridge
bull Major concerns with her treatment and care
Anna-Marie (60s) retired and a patient
Anna-Maria
I HAVE MULTIPLE HEALTH PROBLEMS MY GP SERVICE WERE EXCELLENT UNTIL 2013 IT IS TERRIBLE MY CCG CUT MY FUNDING FOR LONDON HOSPITAL WHICH DEALS WITH MY RARE ILLNESS AND MULTIPLE DRUG ALLERGIES AS A CONSEQUENCE OF BEING
TOLD I HAD TO ACCESS THE SERVICES LOCALLY AND UNABLE TO MY HEALTH DETERIORATED I HAD STROKETEMPORAL ARTERITISNEURON
DISEASEPOLYMYALGIA RHEUMATICA MY BONES IN MY FOOT COLLAPSED I HAD A FALL FRACTURING MY WRISTTENDON DAMAGE THE LOCAL HOSPITALSERVICES TOLE
ME NOTHING WAS WRONG WITH ME I WAS 63 WHAT DID I EXPECT I FOUGHT 4 YEARS AND GOT MY FUNDING BACK NOW IT IS COSTING THE CCG A FORTUNE
CORRECTING THEIR ILL THOUGHT OUT PENNY PINCHING PLAN I HAVE NO CONTINUITY WITHING MY GP SERVICE I ONLY EVER SEE LOCUMS AND MY
CONSULTANTS ARE LIVID AS THEY SAY THE DOCTOR DOES NOT APPEAR TO READ THEIR LETTER TO TAKE BP AND BLOOD TESTS MEANING I END UP BACK IN HOSPITAL THEY STOPPED THE WELL MAN CLINIC WHERE MY HUSBAND AND
MAINONLY CARER WENT FOR A CHECK UP HE WAS TOLD IF YOU FEEL ILL MAKE AN APPOINTMENT HE IS THE TYPE NOT TO DO THAT WHY CAN THEY NOT SEE THE
FOOLHARDINESS OF THEIR SHORTSIGHTED IDEAS I FEAR FOR MY LIFE SOMETIMES I
AM VERY SCARED AND FRIGHTENED
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Our challenges with public enquiries
Signposting Stories
Opinions Facts
What we get asked
bull Enquiry sent by letter
bull Do you have a web site
Gerald member of the public from Derby
bull Asks for implementation of a health economic model in the UK
bull We ask what does he really want to know
bull Wants information to support his argument against local STP
Simon patient expert from Nottingham
bull Concerned about care of parent with dementia going to a care home
bull Needs help at directing her concerns
Jane member of the public from Derby
What we get asked
bull Comment on organogram of the NHS
bull Cost of advisory bodies
bull Happy to travel anywhere in the UK to discuss
Henry (93) retired GP from Grimsby
bull Commenting on a GP services report
bull Offering his time pro bono
bull Wants to contribute to common good (and a bit lonely)
Tom (80) retired social worker from Cambridge
bull Major concerns with her treatment and care
Anna-Marie (60s) retired and a patient
Anna-Maria
I HAVE MULTIPLE HEALTH PROBLEMS MY GP SERVICE WERE EXCELLENT UNTIL 2013 IT IS TERRIBLE MY CCG CUT MY FUNDING FOR LONDON HOSPITAL WHICH DEALS WITH MY RARE ILLNESS AND MULTIPLE DRUG ALLERGIES AS A CONSEQUENCE OF BEING
TOLD I HAD TO ACCESS THE SERVICES LOCALLY AND UNABLE TO MY HEALTH DETERIORATED I HAD STROKETEMPORAL ARTERITISNEURON
DISEASEPOLYMYALGIA RHEUMATICA MY BONES IN MY FOOT COLLAPSED I HAD A FALL FRACTURING MY WRISTTENDON DAMAGE THE LOCAL HOSPITALSERVICES TOLE
ME NOTHING WAS WRONG WITH ME I WAS 63 WHAT DID I EXPECT I FOUGHT 4 YEARS AND GOT MY FUNDING BACK NOW IT IS COSTING THE CCG A FORTUNE
CORRECTING THEIR ILL THOUGHT OUT PENNY PINCHING PLAN I HAVE NO CONTINUITY WITHING MY GP SERVICE I ONLY EVER SEE LOCUMS AND MY
CONSULTANTS ARE LIVID AS THEY SAY THE DOCTOR DOES NOT APPEAR TO READ THEIR LETTER TO TAKE BP AND BLOOD TESTS MEANING I END UP BACK IN HOSPITAL THEY STOPPED THE WELL MAN CLINIC WHERE MY HUSBAND AND
MAINONLY CARER WENT FOR A CHECK UP HE WAS TOLD IF YOU FEEL ILL MAKE AN APPOINTMENT HE IS THE TYPE NOT TO DO THAT WHY CAN THEY NOT SEE THE
FOOLHARDINESS OF THEIR SHORTSIGHTED IDEAS I FEAR FOR MY LIFE SOMETIMES I
AM VERY SCARED AND FRIGHTENED
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
What we get asked
bull Enquiry sent by letter
bull Do you have a web site
Gerald member of the public from Derby
bull Asks for implementation of a health economic model in the UK
bull We ask what does he really want to know
bull Wants information to support his argument against local STP
Simon patient expert from Nottingham
bull Concerned about care of parent with dementia going to a care home
bull Needs help at directing her concerns
Jane member of the public from Derby
What we get asked
bull Comment on organogram of the NHS
bull Cost of advisory bodies
bull Happy to travel anywhere in the UK to discuss
Henry (93) retired GP from Grimsby
bull Commenting on a GP services report
bull Offering his time pro bono
bull Wants to contribute to common good (and a bit lonely)
Tom (80) retired social worker from Cambridge
bull Major concerns with her treatment and care
Anna-Marie (60s) retired and a patient
Anna-Maria
I HAVE MULTIPLE HEALTH PROBLEMS MY GP SERVICE WERE EXCELLENT UNTIL 2013 IT IS TERRIBLE MY CCG CUT MY FUNDING FOR LONDON HOSPITAL WHICH DEALS WITH MY RARE ILLNESS AND MULTIPLE DRUG ALLERGIES AS A CONSEQUENCE OF BEING
TOLD I HAD TO ACCESS THE SERVICES LOCALLY AND UNABLE TO MY HEALTH DETERIORATED I HAD STROKETEMPORAL ARTERITISNEURON
DISEASEPOLYMYALGIA RHEUMATICA MY BONES IN MY FOOT COLLAPSED I HAD A FALL FRACTURING MY WRISTTENDON DAMAGE THE LOCAL HOSPITALSERVICES TOLE
ME NOTHING WAS WRONG WITH ME I WAS 63 WHAT DID I EXPECT I FOUGHT 4 YEARS AND GOT MY FUNDING BACK NOW IT IS COSTING THE CCG A FORTUNE
CORRECTING THEIR ILL THOUGHT OUT PENNY PINCHING PLAN I HAVE NO CONTINUITY WITHING MY GP SERVICE I ONLY EVER SEE LOCUMS AND MY
CONSULTANTS ARE LIVID AS THEY SAY THE DOCTOR DOES NOT APPEAR TO READ THEIR LETTER TO TAKE BP AND BLOOD TESTS MEANING I END UP BACK IN HOSPITAL THEY STOPPED THE WELL MAN CLINIC WHERE MY HUSBAND AND
MAINONLY CARER WENT FOR A CHECK UP HE WAS TOLD IF YOU FEEL ILL MAKE AN APPOINTMENT HE IS THE TYPE NOT TO DO THAT WHY CAN THEY NOT SEE THE
FOOLHARDINESS OF THEIR SHORTSIGHTED IDEAS I FEAR FOR MY LIFE SOMETIMES I
AM VERY SCARED AND FRIGHTENED
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
What we get asked
bull Comment on organogram of the NHS
bull Cost of advisory bodies
bull Happy to travel anywhere in the UK to discuss
Henry (93) retired GP from Grimsby
bull Commenting on a GP services report
bull Offering his time pro bono
bull Wants to contribute to common good (and a bit lonely)
Tom (80) retired social worker from Cambridge
bull Major concerns with her treatment and care
Anna-Marie (60s) retired and a patient
Anna-Maria
I HAVE MULTIPLE HEALTH PROBLEMS MY GP SERVICE WERE EXCELLENT UNTIL 2013 IT IS TERRIBLE MY CCG CUT MY FUNDING FOR LONDON HOSPITAL WHICH DEALS WITH MY RARE ILLNESS AND MULTIPLE DRUG ALLERGIES AS A CONSEQUENCE OF BEING
TOLD I HAD TO ACCESS THE SERVICES LOCALLY AND UNABLE TO MY HEALTH DETERIORATED I HAD STROKETEMPORAL ARTERITISNEURON
DISEASEPOLYMYALGIA RHEUMATICA MY BONES IN MY FOOT COLLAPSED I HAD A FALL FRACTURING MY WRISTTENDON DAMAGE THE LOCAL HOSPITALSERVICES TOLE
ME NOTHING WAS WRONG WITH ME I WAS 63 WHAT DID I EXPECT I FOUGHT 4 YEARS AND GOT MY FUNDING BACK NOW IT IS COSTING THE CCG A FORTUNE
CORRECTING THEIR ILL THOUGHT OUT PENNY PINCHING PLAN I HAVE NO CONTINUITY WITHING MY GP SERVICE I ONLY EVER SEE LOCUMS AND MY
CONSULTANTS ARE LIVID AS THEY SAY THE DOCTOR DOES NOT APPEAR TO READ THEIR LETTER TO TAKE BP AND BLOOD TESTS MEANING I END UP BACK IN HOSPITAL THEY STOPPED THE WELL MAN CLINIC WHERE MY HUSBAND AND
MAINONLY CARER WENT FOR A CHECK UP HE WAS TOLD IF YOU FEEL ILL MAKE AN APPOINTMENT HE IS THE TYPE NOT TO DO THAT WHY CAN THEY NOT SEE THE
FOOLHARDINESS OF THEIR SHORTSIGHTED IDEAS I FEAR FOR MY LIFE SOMETIMES I
AM VERY SCARED AND FRIGHTENED
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Anna-Maria
I HAVE MULTIPLE HEALTH PROBLEMS MY GP SERVICE WERE EXCELLENT UNTIL 2013 IT IS TERRIBLE MY CCG CUT MY FUNDING FOR LONDON HOSPITAL WHICH DEALS WITH MY RARE ILLNESS AND MULTIPLE DRUG ALLERGIES AS A CONSEQUENCE OF BEING
TOLD I HAD TO ACCESS THE SERVICES LOCALLY AND UNABLE TO MY HEALTH DETERIORATED I HAD STROKETEMPORAL ARTERITISNEURON
DISEASEPOLYMYALGIA RHEUMATICA MY BONES IN MY FOOT COLLAPSED I HAD A FALL FRACTURING MY WRISTTENDON DAMAGE THE LOCAL HOSPITALSERVICES TOLE
ME NOTHING WAS WRONG WITH ME I WAS 63 WHAT DID I EXPECT I FOUGHT 4 YEARS AND GOT MY FUNDING BACK NOW IT IS COSTING THE CCG A FORTUNE
CORRECTING THEIR ILL THOUGHT OUT PENNY PINCHING PLAN I HAVE NO CONTINUITY WITHING MY GP SERVICE I ONLY EVER SEE LOCUMS AND MY
CONSULTANTS ARE LIVID AS THEY SAY THE DOCTOR DOES NOT APPEAR TO READ THEIR LETTER TO TAKE BP AND BLOOD TESTS MEANING I END UP BACK IN HOSPITAL THEY STOPPED THE WELL MAN CLINIC WHERE MY HUSBAND AND
MAINONLY CARER WENT FOR A CHECK UP HE WAS TOLD IF YOU FEEL ILL MAKE AN APPOINTMENT HE IS THE TYPE NOT TO DO THAT WHY CAN THEY NOT SEE THE
FOOLHARDINESS OF THEIR SHORTSIGHTED IDEAS I FEAR FOR MY LIFE SOMETIMES I
AM VERY SCARED AND FRIGHTENED
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Library database
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Whatrsquos your approach
Discuss in groups the real-life enquiries that we have received
Where would you start searching
Who would you forward the enquirer onto
What kind of documents might hold this information
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Enquiry A
What is the Kings Fund views on progress made since the Francis Report and concluding recommendations were published just over 4 years ago
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response A
The Kingrsquos Fund web site
The Francis inquiry report
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response A
Library database search
ldquoFrancis reportrdquo
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response A
Library database search
Mid Staffordshire
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Feedback from enquirer
Is it now time to hold Jeremy Hunt and NHS England to account
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Enquiry B
What is the value of what citizens do for their own health and wellbeing
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response BLibrary database
Subject search (suself-care and cost)
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response B
Self Care Forum
Estimates that GP consultations for minor ailments account for pound2bn per year
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response B
PAGB - Proprietary Association of Great Britain
PAGB (the trade association for medicines manufacturers) quote a similar figure of pound23bn annually for the costs of self-treatable conditions
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Enquiry C
Information about the basis for GPs authorising repeat scripts Do GPs and pharmacies make more money from issuing scripts on a monthly or three monthly basis
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response C
The Kingrsquos Fund website
Prescribing and prescriptions management web page
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response C
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response CLibrary database
Subject search (surepeat prescriptions)
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Feedback from enquirer
Thats absolutely brilliant Thanks so much for your prompt and full reply My wife occasionally contacted The Kingrsquos Fund when she was a district nurse and always held you in high regard
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Enquiry D
How much tax and national insurance does the NHS workforce contribute
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response DNHS Employers
Agenda for Change pay scales and points April 2017
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response DNHS Digital
NHS workforce statistics ndash January 2017
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Feedback from enquirer
Based on some almost laughably crude calculations - using numbers that were easily available online - I estimated that the roughly 700000 staff would pay at least pound6 billion tax on their wages
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Enquiry E
I am trying to obtain the annual value of consumers expenditure on health in UK and the breakdown within that
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response EFull Facts website
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response E
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response E
Librarian Enquirer
Just to clarify ndash are you looking for a figure on
what individuals spend on preventative
activities or what health services could
save with greater use of preventive measures
I am looking at the time value and costs of what
individuals spend on prevention
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response E
Pricewaterhouse Cooper report on consumer spending on health and wellness
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response E
Public Health England
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Response E
Office for National statistics
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Top tips
Find out at the beginning what they want to know
Think about the use of language
If you donrsquot know the answer signpost to others who do
Be compassionate
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
Contact us
librarykingsfundorguk
kingsfund_lib
020 7307 2568
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