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Report on International Performance Measurement Conference 22-24.7.13 - by Lynne Porat
Some common issues:
Dealing with noise and eating
Providing more group and individual space
Creating library website that meets needs of different populations
Managing with budget restrictions
Getting used to ALMA!
Some common assessment issues
Problem of library surveys conflicting with other campus surveys e.g. National student surveys
Problem of survey fatigue
Need for other satisfaction survey than LQ
Need for organizational climate surveying
Importance of asking about VALUE of libraries not just satisfaction with them
Common Trends
Institutional Repository
Citation analysis service for academic and administrative depts.
Digitization projects
Online orientation courses and instruction sessions
Some Suggestions
Send monthly email to faculty to notify them the number of times their articles were downloaded
PC booking system
Node steel case chairs
Improve campus printing and Wifi to improve satisfaction with library
Suggestions cont.
Emphasize value of library: we save you time, we show you new resources
Importance of involving students in library decision-making
Collection development esp. Patron-Driven Acquisitions - in addition to library selectors
Subject liaisons instead of Reference
Self-issue and self-return machines instead of Circulation
Steelcase Node chairs
University of York - notice board
University of York - bins
University of York - whiteboard
University of Limerick - Zones
University of Limerick - desk sign
University of Limerick - Some Ideas for Dealing with the Noise
Run noise campaigns to raise awareness Structural / fixtures alterations e.g. glassing
off, installing doors, carpeting, acoustics, access control, etc.
Highlight importance of quiet to library staff +/or issue guidelines +/or provide training
Increase noise-specific signage Policies on noise, zones, rules, phones
(create/update/publish) Have designated silent AND group areas
University of Limerick cont.
Penalize noise offenders Create a post graduate reading room Noise texting/emailing service Study carrels/study rooms for individual use Have noise patrollers Staff badges that facilitate patrolling,
shushing Rearrange zones, furniture, collections,
service points to make best use of naturally quiet/noisy areas
Lynne’s presentation Using LQ to meet strategic objectives and Full conference report
Stephen Town, Steve Hiller and Lynne at the National Railway Museum, York.
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