David Sloan Business Development Manager. WHO ARE WE? Action on Hearing Loss is the new name for...

David SloanBusiness Development Manager

WHO ARE WE?

Action on Hearing Loss is the new name for RNID. We’re the charity working for a world where hearing loss doesn't limit or label people, where tinnitus is silenced – and where people value and look after their hearing.

LOUDER THAN WORDS™

• Our access charter mark• 10 quality standards• Current recipients:

– Northern Ireland Assembly– Identity & Passport Service (NI)– Various JCP Districts in South

• Dealing with over 100 current customers across UK

10 STANDARDS:

• Train staff to communicate with customers• Have clear and visible deaf-aware policies• Provide clear information about your products & services• Use appropriate equipment & maintain it correctly• Create a good listening environment• Produce and follow clear health and safety procedures• Meet requests for communication support• Be comfortable & familiar with the Text Relay service • Consult customers & staff• Be open about your employment practices

WHAT’S INVOLVED?

1. We benchmark you….

2. You implement the recommendations…

3. We come back and audit you!

QUOTE

“The Northern Ireland Assembly is extremely proud to be the first legislature in the United Kingdom to receive this award. We are committed to ensuring that the Assembly is a welcoming and accessible space for all who wish to visit and participate in the

democratic process.”

William Hay

Speaker, NI Assembly

LOUDER THAN WORDS™ WILL HELP YOUR BUSINESS….

• Your customer base will increase• Your customers will be loyal • Our process will enhance staff synergy• Listen to us we’re the experts• You won’t just be deaf aware • You’ll get access to other specialised

services • You’ll unlock your potential as an employer

ASK YOURSELF:

• Do we have hearing enhancement systems in place?

• Are they checked? How?• Can staff make & receive calls via Text Relay

service?• Are staff aware of the barriers people with hearing

loss experience?• Do we have a process in place for how we

communicate with deaf patients?• Do we know our staff with hearing loss?

QUOTE

“It doesn’t take a great deal of money to provide accessibility, just a bit of thought and willingness to change”

Sally Huggins

Magna Housing Association

EXAMPLE:HOSPITAL SETTING

Before (barriers):• Intercom system in operation• No signage in lifts• No Text Relay prefix on marketing

materials• No loop provision• No staff training specifically relating to

hearing loss

EXAMPLE:HOSPITAL SETTING

EXAMPLES:HOSPITAL SETTING

EXAMPLES:HOSPITAL SETTING

OUR PRICE PROMISE

• Single point of contact throughout

• Charges will vary• Social enterprise model –

reinvested to the charity

MAINTAINING YOUR COMMITMENT

• Year 1 Self-Assessment

• Year 2 Self-Assessment

• Year 3 Re-Audit

MORE INFO?

louderthanwords@hearingloss.org.uk

ANY QUESTIONS?