Citation preview
The SORTA Board of Trustees may go into Executive “Closed” Session
under the Ohio Open Meetings Act: Section 121.22(G)(1) To consider
appointment, employment, dismissal, discipline, promotion,
demotion, or compensation of a public employee…; Section
121.22(G)(2) To consider the purchase of property for public
purposes….; Section 121.22(G)(3) Conferences with an attorney for
the public body concerning disputes involving the public body that
are the subject of pending or imminent court action; Section
121.22(G)(4) Preparing for, conducting, or reviewing negotiations
or bargaining sessions with public employees…, Section 121.22(G)(5)
Matters required to be kept confidential by federal law or
regulations or stat statues; Section 121.22(G)(6) Details relative
to the security arrangements and emergency response protocols for a
public body or a public office; Section 121.22(G)(8) To consider
confidential information related to the marketing plans, specific
business strategy, production techniques, trade secrets…
SORTA PLANNING AND OPERATIONS COMMITTEE MEETING
TUESDAY, JUNE 11TH, 2019- 9:00 A.M. SORTA/METRO BOARD ROOM 602 MAIN
STREET, SUITE 1200
CINCINNATI, OHIO General Items: Call to order Pledge of Allegiance
Recite Vision and Mission Statement 1. Approval of Planning &
Operations Committee Minutes: May 14th, 2019 2. Good News! OTP
Project and Maintenance Update (John Ravasio) Briefing Items
3. Rider Advisory Committee Update (Dave Etienne) 4. Ridership
Reports for May 2019 (Mark McEwan)
Action Items: 5. Proposed Motion: Adoption of SORTA Guiding
Principles for the Restructuring of the Cincinnati Streetcar
Operations and Maintenance Intergovernmental Agreement (OMIGA)
(Paul Grether) 6. Proposed Resolution: Approval of Amendment #2 to
the Cincinnati Streetcar Operations and
Maintenance Intergovernmental Agreement (OMIGA) To Begin Transition
of Responsibilities to the City of Cincinnati (Paul Grether)…To be
discussed at meeting
Other Items: Adjournment
The next regular meeting of the Planning & Operations Committee
has been scheduled for Tuesday, July 9th, 2019 at 9:00 a.m., the
SORTA/Metro Board Room,
602 Main Street, Suite 1200, Cincinnati, Ohio
1
SORTA/METRO MT. ADAMS BOARD ROOM 602 MAIN STREET, SUITE 1200
CINCINNATI, OHIO COMMITTEE/BOARD MEMBERS PRESENT: Heidi Black,
Brendon Cull, Blake Ethridge, Allen Freeman, Robert Harris,
Thaddeus Hoffmeister, Gwen Robison and Kathleen Wyenandt COMMITTEE
MEMBERS ABSENT: Mary Miller STAFF MEMBERS PRESENT: Darryl Haley,
Donna Adkins, Lisa Aulick, Dan Feldman, Pat Giblin, Paul Grether,
Adriene Hairston, Mary Huller, Caprice Jones, Maria Jones, Matt
Moorman, Mark McEwan, Ted Meyer, Cindy Resor, John Ravasio, Cindy
Resor, Shannel Satterfield, Khaled Shammout and T.J Thorn OTHERS
PRESENT: Kim Schaefer (Vorys, Sater, Seymour & Pease, LLP),
Wade Johnson (Green Umbrella/TriState Trails) and Bob Vickery (City
of Cincinnati) , Matt Conover 1. Call to Order
Mr. Cull called the meeting to order.
2. Pledge of Allegiance
3. SORTA’s Vision and Mission Statements
SORTA’s vision and mission statements were not recited.
4. Approval of Minutes of April 9th, 2019
Mr. Etheridge made a motion that the minutes of the April 9th
meeting be approved as previously emailed and Mr. Cull seconded the
motion. By voice vote, the Committee approved the minutes.
5. Good News!: Operations and Maintenance Update
Mr. Ravasio shared that the Operations and Maintenance teams rolled
out a few new programs!
Maintenance Apprenticeship Program: This newly developed program is
designed to train and develop future top technicians from within.
We’re pleased to share that it’s off to a great start with four
Class-A and two Class-B Technicians enrolled. Over the next nine
months, they’ll receive targeted training and tasks with the goal
of becoming fully qualified in these classifications and ready for
success
Four 10-hour days trial program: Who doesn’t love an extra day off?
In an effort to boost employee morale and productivity, beginning
June 2 through Oct. 5, we’ll begin a trial program of offering four
10-hour work days in our Main Shop and Body Shop. Following the
conclusion of the trial, we’ll evaluate the success of the program
and potential for expansion.
He also discussed meeting with the ATU to discuss brining access
operation in-house, the next meeting is scheduled for May 31st,
2019. Lastly, he provided an update regarding benches (26 are
install, 24 waiting on permit approval, and one bench removed due
to a car accident). Also, the City of Cincinnati Planning
Commission approved new ad dimensions.
2
6. Northside Transit Center Status Report
Mr. Shammout provided a very brief update regarding the Northside
Transit Center. SORTA is awaiting the final green light from FTA to
place the bid for construction. He explained, after FTA approval
and bids are processed and selected, between six to eight weeks he
will bring the contract to the Board for approval.
The Committee accepted this update and directed Mr. Shammout to
share the construction design at the next scheduled Planning and
Operations meeting.
7. Cincinnati Bell Connector Service Change Recommendation
Mr. Grether proposed various options to improve productivity and
ridership on the Cincinnati Bell Connector per the City’s request.
His recommendation is to reduce service during very late night on
all days, extend vehicle 3 on Friday and Saturday (operate until 10
p.m. and provide a 12 minute frequency), and use the vehicle 4 on
Saturday (operate from 1-8:30 pm and provide a 10 minute
frequency). The next steps includes the City of Cincinnati approval
of a service change, Transdev Streetcar Operations &
Maintenance contract modification, and set the effective
date.
The Committee accepted the report as presented.
8. Ridership Reports for March 2019
Mr. McEwan presented the April 2019 ridership reports. Total
ridership for the month of April was 1,213,480 below budget.
On-time performance was 82% for local routes, against a goal of
88%. Local routes are carrying 18.8 passengers per hour, against a
goal of 20.7 and express routes are carrying 15.4 passengers per
trip, against a goal of 16.2. Missed Trips for the month was 347
against 58,748 total trips.
The April Access ridership report; total ridership for Access was
20,373, 3.5% below budget. On-time performance was 93.0% against a
goal of 93.0%.
The Cincinnati Bell Connector ridership report for April 2019;
total preliminary ridership was 36,333, 23.1 and 10,887 below
budget. Average Headway (Peak/Off Peak) was 13:24/15:40 against a
goal of 12:00/15:00. The Committee accepted the report as
presented.
9. Proposed Motion: Approval to Support the Grant Application by
the City of Cincinnati for Trail Project Connecting the
Wasson-Right-of-Way
Mr. Haley requested approval of a motion supporting a prospective
2019 grant application by the City of Cincinnati for federal
funding, through OKI by the City of Cincinnati in coordination with
Green Umbrella for the construction of a trail connecting the
Wasson Way multi-use trail with Uptown.
The Committee agreed to recommend the resolution to the full
Board.
10. Proposed Resolution: Approval of Advertising Agency
Services
Ms. Jones requested approval of a two (2) year contract, with a one
(1) year option with Affirm Agency for advertising services on
behalf of SORTA, at a cost not to exceed $615,000. Services to
include planning, creative development and media buying and
analysis related to SORTA’s efforts to promote ridership and market
new services, products and amenities.
The Committee agreed to recommend the resolution to the full
Board.
3
11. Proposed Resolution: Approval of Membership with NEORide
Mr. Shammout requested authorization to enter into a membership
with NEORide, an Ohio Council of Governments. This membership is
required in order to take advantage of NEORide’s contract with
Masabi & Transit to provide a regional trip planning and fare
payment application; also to provide future opportunities for joint
procurements and grant applications.
The Committee agreed to recommend the resolution to the full
Board.
12. Proposed Resolution: Approval of Consultant Services for
Regional Fare Structure and Model
Mr. Shammout requested approval to enter into a one (1) year
contract with Four Nines Technologies, on behalf of SORTA, at a
cost not to exceed $175,000 for consultant services to develop a
more robust, user-friendly and equitable fare structure.
The Community did not agree to recommend this resolution to the
full Board due to lack of immediate need and best interest of the
organization. The Committee directed staff to table this project
until further notice.
13. New Business
The next regular meeting of the Planning and Operations Committee
has been scheduled for Tuesday, June 11th, 2019 at 9:00 a.m.
14. Adjournment The meeting adjourned at 10:11 A.M.
Good News!
Planning and Operations Committee
2
• On Time Performance (OTP) is the most important issue to our
customers*
- But OTP has fallen steadily in recent years - Early Operation has
tripled over this period
• “Pass-by” is the #1 customer complaint, Jan 1 – Apr
30 - Early Operation is #6 - Together, our top customer service
issue
*2015- 2018 Ridership Survey
4
• Coordinated effort from all levels of Operations
• Local Routes grouped into four “Sectors” – Supervisor and Manager
teams assigned to each
sector
• Improved focus on data – Spend our efforts on the routes and
operators
with the most room for improvement
• Healthy competition and recognition
5
• Meet the management team -Supervisors, Dispatchers, Managers •
And some of our top performing operators
7
8
Maintenance Update • First of the 1900 buses has arrived • Cummins
rebate of $59k
– Our team discovered a recurring exhaust failure and reached out
to engine manufacturer Cummins
– Our discovery, and those of other transit locations, led to a
nationwide recall
– We had already done repair work on 24 of 45 impacted buses
– Cummins is reimbursing us $59k for this work, and will come
on-sight to fix the remaining 21 under an extended warranty
9
Maintenance Update… • LED project: Duke rebate of $38k
– This covers nearly ½ of the total project cost – So far: an
additional $6k in energy savings – On our way to great ROI on this
project
10
• Operational Excellence • Innovation
RECOMMENDATION This is a briefing item. No action is required at
this time.
BUSINESS PURPOSE
• Details regarding the rider advisory committee to be presented at
meeting.
SUBMITTED BY:
Attachments: Presentation
1
2
3
4
Improving everyday ridership Train drivers that they absolutely
must put the ramp down with no complaints when requested. “Now, the
newer [drivers]... you ask them to put that ramp down, honey, you
would think you were asking them to just lay over and die. And I
know that’s your job! And you may be late, but that’s still
courtesy. And I am a senior, and I go out and I do probably more
things than I should, so my little cart is heavy, and when I ask
you to put it down, they will, but you know that... I shouldn’t
have asked! ‘Cause it’s not pleasant.” – Ms. Gwen, everyday rider
Make the buses more family friendly for parents and caregivers.
“They don’t even wait till you sit down no more, they’re just
pulling right off, and if you’re tumbling down the aisle, they
don’t care to slow down or nothing…” – Tayshana, everyday
rider
Actionable Ideas
5
Rethink External Communications and Engagement Create a
storytelling-focused social media presence to connect with people
on a human level. “I was surprised that you guys only had like
1,400 followers on Instagram... Paid, sponsored Instagram posts,
maybe engage local photographers, tell people’s stories of how
Metro adds value to their life. That way I would see it more, it
would be more present, and then if there’s something of interest or
that’s entertaining, I would follow it.” – Kalen, millennial Make
public meetings more accessible — hold them along bus routes and
during various times to ensure everyone has a chance to attend.
“Please don’t do meetings at 12 o’clock, we’re at work!” – Celeste,
everyday rider
Actionable Ideas
6
Creating Pathways for New Ridership List the bus routes that go to
hotspots, like breweries, sports stadiums, and concert venues, at
those locations. Partner to offer discounts at those venues for
people who show that they took the bus to get there. “A lot of
people don’t know that the buses go to the places they just drove
to, and spent $10 to park at. When they show up, have signs telling
them which buses go to that location, how much bus fare is, and how
to download the EZ ride app.” - Dani Shift where and how Metro
advertises on campus: orientation, welcome packets, and themed bus
stops “We have to have regular meetings with our RA, or like
RedChat...they send stuff every so often. So maybe if that packet
of information was there, that would be helpful.” - Lonnie, UC
student
We heard you…
7
• Install signage on highways and main corridors directing
commuters to park & rides – working with ODOT to add
signage
• Place maps on bus stop poles – exploring sign holder options •
Convene community how-to-ride events – developing outreach
plan • Place bus courtesy reminders inside buses – signs under
review • Compare cost of driving v. riding the bus – under
development for
website • Post information on UC campus about Metro routes and
the
interesting places they go – working with UC to develop this •
Install real-time arrival screen at Tangeman University Center
–
working with UC to do this • Improve operator friendliness and
courtesy – started customer
service refresher training for all operators
Metro Bus Rider Advisory Board
8
• Cohear, working with Metro, identified most insightful and
committed participants to invite to become members of the Metro
Advisory Board.
• Cohear will be responsible for maintaining at least 10 members of
this board, will work to sustain Metro’s relationships with the
Board members, and will help catalogue relevant personal stories
and powerful communication opportunities.
• Cohear will produce summaries and reports with key
takeaways
after each Board meeting.
Advisory Board Next Steps
9
• 12 individuals currently make up the Bus Rider Advisory Board •
Held first advisory board meetings on Tuesday, June 4 and the
next is scheduled for this Thursday, June 13 • The meetings will
focus on Metro leadership priorities beginning
with selecting the most promising actionable ideas from the report
and developing pilot implementation strategies
10
11
• 24 benches are installed with ads • Ads will be installed as new
benches are installed
June 2019
STRATEGIC PLAN GOAL / OBJECTIVE
• Operational Excellence RECOMMENDATION This is a briefing item. No
action is required at this time.
BUSINESS PURPOSE
• This report provides a summary of monthly ridership information,
both on fixed route (Local/Express), Access services, and
Cincinnati Bell Connector.
• Key Performance Indicators (KPIs) such as: Average Fixed
Ridership, Passenger per Hour, Passenger per Trip, and Cost per
Passenger are provided to show ridership trends and
variances.
SUBMITTED BY:
Attachments: Presentation
TOTAL 1,148,250 1,182,971 -2.9% -34,721 1,214,345 -5.4% -69,392
LOCAL 1,071,612 1,104,793 -3.0% -33,181 1,133,623 -5.5%
-65,256
EXPRESS 76,638 78,178 -2.0% -1,540 80,722 -5.1% -4,136
YTD TOTAL 5,533,884 5,590,882 -1.0% -56,998 5,762,510 -4.0%
-228,626
Current Year
Prior Year
Local/Express KPIs
COST RECOVERY (EXPRESS) 28.2% 35.0% -6.8%
ON TIME PERFORMACE (LOCAL) 81.6% 86.5% -4.9%
ON TIME PERFORMANCE (EXPRESS) 81.5% 86.5% -5.0%
Current year Prior year KPI 4
Local/Express Missed Trips
MISSED TRIPS (ALL SERVICE) 511 64,721 99.2%
Current year Prior year
MECHANICAL ISSUE 38 7.4%
TRAFFIC INCIDENT 21 4.1%
LATE OPERATIONS 31 6.0%
5
ACTUAL BUDGET VARIANCE (%/#) 2018 VARIANCE (%/#)
TOTAL 19,882 21,219 -6.3% -1,337 20,836 -4.6% -954 WD 18,586 19,390
-4.1% -804 SA 690 763 -9.6% -73 SU 606 683 -11.3% -77
YTD 96,207 97,978 -1.8% -1,771 96,839 -0.7% -632
Current Year Prior Year Budget
6
COST RECOVERY 11.8% 14.0% -2.2%
Current year KPI 7
FYTD TOTAL 428,452 472,628 -9.3% -44,176 472,304 -9.3%
-43,852
Current Year
Prior Year
AVERAGE HEADWAY (PEAK/OFF-PEAK) 14:11/16:07 12:00/15:00
+2:11/+1:07
PASSENGERS PER HOUR 35.4 52.8 -17.4
COST RECOVERY 10.6% 14.3% -3.7%
Current Year
Prior Year
Route Cost KPIs - May
Route Revenue KPIs - May
Route Revenue KPIs - May
Route OTP KPI - May
BOARD OF TRUSTEES SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY
MOTION
ADOTION OF SORTA GUIDING PRINCIPLES FOR THE RESTRUCTURING OF THE
CINCINNATI STREETCAR OPERATION AND MAINTENANCE
INTERGOVERNMENT
AGREEMENT (OMIGA)
The Southwest Ohio Regional Transit Authority establishes the
following guiding principles for the restructuring of the 2015
Streetcar Operations and Maintenance Intergovernmental Agreement
(OMIGA) to remove SORTA from primary responsibilities for the
Cincinnati Streetcar:
1. SORTA shall have no direct financial involvement in or
liabilities for the Cincinnati
Streetcar; 2. SORTA staff shall have no ongoing or regular
responsibilities or involvement in the
Cincinnati Streetcar.
These guiding principles will be used to renegotiate the OMIGA with
the City of Cincinnati.
Attachments: Action Item
June 2019
ACTION ITEM – ADOPTION OF SORTA GUIDING PRINCIPLES FOR THE
RESTRUCTURING OF THE CINCINNATI STREETCAR OMIGA
STRATEGIC PLAN GOAL / OBJECTIVE
• Strategic Partnering • Cultural Alignment
RECOMMENDATION Approval of a motion to establish guiding principles
for the restructuring of the Cincinnati Streetcar the objective of
which is the transition of all primary responsibilities to the City
of Cincinnati. These guiding principles will be used by SORTA staff
and counsel to negotiate the transition with the City of
Cincinnati, the Federal Transit Administration (FTA) and the Ohio
Department of Transportation State Safety Oversight
(ODOT/SSO).
FINANCIAL CONSIDERATIONS
• Under the 2015 Cincinnati Streetcar Operations and Maintenance
Intergovernmental Agreement (OMIGA) SORTA has various primary
responsibilities for the Cincinnati Streetcar
• SORTA is not proposed to contribute funding to this project or
grant application. SORTA is not acting as the grant
applicant.
BUSINESS PURPOSE
• SORTA wishes to end its involvement in the Cincinnati Streetcar
to focus on the Metro Bus and Paratransit system. The SORTA Board
of Trustees passed a motion at the September 18, 2018 meeting
instructing staff to begin developing a new operating structure for
the streetcar; this resolution provides further guidance.
• The City of Cincinnati, per City Council motion 201801150
requested and received information which began the transition
process in the form of a report from the City Manager dated
November 27, 2018.
PROCUREMENT CONSIDERATIONS
Attachments: N/A
LEGAL CONSIDERATIONS
• The 2015 OMIGA with the City of Cincinnati requires renegotiation
to transfer SORTA responsibilities for the Cincinnati Streetcar to
the City of Cincinnati. SORTA owned assets, ongoing contracts and
systems used [in part] for supporting Cincinnati Streetcar will
require sale, transfer or other arrangement.
• The City of Cincinnati is required to become a grantee of the
Federal Transit Administration for the complete transfer of
remaining FTA liability for the Cincinnati Streetcar from SORTA to
the City.
• The City of Cincinnati must constitute the rail safety technical
capacity to assume the responsibility from SORTA for the ODOT/SSO
compliance program for the Cincinnati Streetcar.
SUBMITTED BY:
2015 O&M Intergovernmental Agreement (OMIGA)
• Governing Agreement for Streetcar
2
– SORTA is negotiating its exit from Streetcar Operations and
Maintenance responsibilities
• September 2018 Board motion • City of Cincinnati motion 201801150
(November 2018)
– OMIGA includes many roles and responsibilities
– OMIGA Amendments will come to the Board of Trustees for
approval – Establishment of Board Guiding Principles will guide
SORTA staff
and counsel negotiations of policy issues with FTA, ODOT and
City
3
Proposed Guiding Principles
1. “SORTA shall have no direct financial involvement in or
liabilities for the Cincinnati Streetcar”
2. “SORTA staff shall have no ongoing or regular responsibilities
or
involvement in the Cincinnati Streetcar”
4
Board of Trustees Action Staff requests action on the draft Motion:
“The Southwest Ohio Regional Transit Authority establishes the
following guiding principles for the restructuring of the 2015
Streetcar Operations and Maintenance Intergovernmental Agreement
(OMIGA) to remove SORTA from primary responsibilities for the
Cincinnati Streetcar: 1. SORTA shall have no direct financial
involvement in or liabilities for the
Cincinnati Streetcar; 2. SORTA staff shall have no ongoing or
regular responsibilities or involvement
in the Cincinnati Streetcar. These guiding principles will be used
to renegotiate the OMIGA with the City of Cincinnati.”
5
SORTA Streetcar Exit • Timeline
– August 1, 2019 – Director of Rail Services transition • Interim
Deputy Director Streetcar Services reports to SORTA (OMIGA
Amendment #2) – December 31, 2019 – Assignment of Transdev Contract
to
City of Cincinnati • Requires City to assume ODOT State Safety
Oversight (SSO)
responsibilities • 49 CFR part 674 compliance
– March 1, 2019 – City of Cincinnati approved as FTA Grantee •
Streetcar Grants transferred to City of Cincinnati
6
Director of Streetcar Services – Direct Report of SORTA General
Manager/CEO (temporary) – Established as SORTA Employee
• Access to SORTA management systems • Facilitates transfer
– Required for FTA and ODOT SSO compliance
• OMIGA Amendment #2
7
OMIGA Amendment #2 • Insert Specifics once available • Request
Action from BoT
8
Slide Number 1
Slide Number 2
Slide Number 3
Slide Number 4
Slide Number 5
Slide Number 6
Slide Number 7
Slide Number 8
Slide Number 9
Slide Number 10
Rider Advisory Board presentation_6_11_19
May 2019Ridership Report
Route Cost KPIs - May
Route Revenue KPIs - May
Route Revenue KPIs - May
Route OTP KPI - May
Motion (6-19) Adoption of SORTA Guiding Principles for the
Restructuring of the Cincinnati Streetcar Operations and
Maintenance Intergovernmental Agreement
Action Item-Adoption of SORTA Guiding Principles for the
Restructuring of the Cincinnati Streetcar Operations and
Maintenance Intergovernmental Agreement (6-19)
Attach-Streetcar Presentation Guidelines and Responsibilities
(6-19)
Slide Number 1
2015 OMIGA Restructuring
Proposed Guiding Principles