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Solution Manager 7.1 Mobile Apps - Setup and Troubleshooting Guide:-
We Setup our Solman 7.1 SP6 in our Demo Lab and started to integrate all internal systems with Solman to monitor them and make demo for customers.
I promised the team to show the mobile applications coming with this new Solman 7.1 and spent half of day to collect infos and tips to make the mobile applications run.
Following are the Steps to Confiure the Applications and Results you'll get at the end.
I also added a Wish List for future to the developers.
Setup
STEP-1)Required Components, Versions and SP Levels
SAP Solution Manager 7.1 SP06 or higher
SAP NetWeaver Gateway 2.0 SP04 SAP NetWeaver Gateway 2.0 SP04 Add-On IW_BEP
STEP-2)Activate Services during System Preparation Settings
STEP-3)Implement SAP Notes for Mobile Apps (Implement only the ones with "Can be Implemented" status)
Note 1786290 available for the issue with System Alias.
Note 1766755 - The selection of a technical system is lost in mobile app
Note 1799062 - System Monitoring Mobile app Refresh does not work
STEP-4)Add some Configurations for GW Services
Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel > Configuration > Connection Settings > SAP NetWeaver Gateway to SAP System > Manage SAP System Aliases
Goto SPRO > SAP Solution Manager Implementation Guide > SAP Csutomizing Implementation Guide > SAP NetWeaver > Gateway > OData Channel Development with IW_BEP > Assign SAP System Aliases to OData Services
STEP-5)Modify OData Service Entry to DISABLE Cross-Site Request Forgery Protection
Goto SICF > Display all services > default_host > sap > opu > odata (Double-click)
Open GUI configuration by clicking the "GUI Configuration" button on "Service Data" TAB (See above image)
Add the following parameter:
PARAMETER: ~CHECK_CSRF_TOKEN
VALUE: 0
Save the odata node.
STEP-6)Download and Install Solution Manager Mobile Apps on your device
SAP Solution Manager 7.1 iPad Applications
SAP IT Change Approval by SAP AG
https://itunes.apple.com/tr/app/sap-it-change-approval/id574040225?mt=8
SAP System Monitoring by SAP AG
https://itunes.apple.com/tr/app/sap-system-monitoring/id570999366?mt=8
SAP IT Incident Management by SAP AG
https://itunes.apple.com/tr/app/sap-it-incident-management/id574095011?mt=8
SAP User Experience Monitor by SAP AG
https://itunes.apple.com/tr/app/sap-user-experience-monitor/id570821307?mt=8
SAP Solution Manager 7.1 Android Applications
SAP System Monitoring
https://play.google.com/store/apps/details?id=com.sap.techmon.application
SAP User Experience Monitor
https://play.google.com/store/apps/details?id=com.sap.solman.eem
STEP-7)Configure the Applications
Below is the configuration for System Monitoring iPad Application (Tested with iPad 2 and iOS 6.0.1).
To configure the application, click the Setting button on right-top corner.
There, you'll see 2 important links.
Logon Settings About
a) Logon Settings
Fill the settings with the following guidance:
User Name: <Your Solman user name you use while logging with SAPGUI>
Password: <Your Solman Password>
Server Name: <Your Solman IP or FQDN. Mobile Device must be able to resolve this address>
Server Port: <Your HTTP of Solman. Check via SMICM > Services)
b) About
This page gives you important information about the usage of application.
STEP-8) Add to Favorites
You can add your favorite systems to "My Systems" by clicking the system continuously as described in the About section.
Result
Now you're able to see the System Overview and Alert Details. Also you can Share, Confirm Alerts via this Mobile App.
Troubleshooting
ERROR SOLUTION
When you configure the application and got the following error during refresh of systems
Check that you've executed the STEP-4
When you try to add your system to Favorites by continuous clicking on it, you may get the following
Check that you've
error.
executed the STEP-5
Wish List
Here is a list of features I wish to see in future:
1. Performance Graphics2. Dashboards3. Alert Inbox
Rerefences
http://scn.sap.com/community/it-management/alm/solution-manager/blog/2013/01/03/ introduction
http://service.sap.com/instguides For more information, see SAP Components > SAP Mobile > Applications
http://scn.sap.com/thread/3262623 http://scn.sap.com/message/13656158 http://help.sap.com/saphelp_sm_mobile/helpdata/en/8C/
82252545B943CCBC638D45F42E155F/frameset.htm http://scn.sap.com/community/it-management/alm/solution-manager/blog/2012/11/13/sap-
solution-manager-mobile-apps-are-released-in-the-apple-store http://help.sap.com/saphelp_gateway20sp03/helpdata/en/e6/
cae27d5e8d4996add4067280c8714e/content.htm
Please follow the documentation of the SAP System Mobile app:
o System Monitoring Wiki on SDN http://wiki.sdn.sap.com/wiki/display/TechOps/SysMon_MobileApps
o App's Quick Start Guide SAP Note 1786544 https://service.sap.com/sap/support/notes/1786544
o SAP System Monitoring mobile app on help.sap.com http://help.sap.com/saphelp_sm_mobile/helpdata/en/60/0DAAF60C9C47C2A24AEB56DF79CAC6/frameset.htm
Gateway Setup in the SAP Solution Manager Setup workcenter > System Preparation > Step 4.5 "Gateway Setup" provides automatic gateway setup. With SP6 you need additionally to follow the instructions from the SAP Note 1786290.
The app's Quick Start Guide provides detailed infromation how to setup the mobile app.
DO NOT perform any customization like DISABLING Cross-SiteRequest Forgery Protection.
This is incorrect and will cause errors in the mobile apps.
To setup the mobile services in the SAP Solution Manager pleaseopen the Solution Manager Configuration workcenter > System Preparation >Configure Connectivity > Configure Gateway.
This SP6 follow additionally the instructions from the SAP notes1786290 and 1786117.
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