DANKE Manuel Grenacher Founder of Coresystems & Mila Twitter @mgrenacher

DANKEManuel GrenacherFounder of Coresystems & Mila Twitter @mgrenacher

Problems to solve

64% 2-3x Expectation Changed

Experienced bad customer service, taking too long to resolve problems

Times consumers contact customer

service in average - mostly other

agents

People want immediate

gratification and solution for their

request or problems

More then ever, customer service matters

Solution

On Demand Service Next Door

Build an online service marketplace to empower customer to seek help from each other.

https://youtu.be/TeZPe1Oa0Os

Use Case: Swisscom Friends

Trusted people next door

Picture

Certificates

Ratings

Neighborhood

Skills

Fast implementation

Use Case: ewz-friends

Press

A German Cell Phone Company Is Outsourcing Tech Supporthttp://www.businessinsider.com/vodafone-is-outsourcing-tech-support-2014-11 Mila Partners With Swisscom To Break Euro Fear Of Share Economyhttp://techcrunch.com/2013/11/27/task-marketplace-mila-partners-with-swisscom-to-break-euro-fear-of-share-economy/ Mila sees big firms using web to outsource customer support http://www.reuters.com/article/2014/03/31/us-mila-sharingeconomy-idUSBREA2U0UK20140331

Company Overview

Establishment 2006: Coresystems AG2013: Mila AG (Spin-off)

Customer Structure

400 Partners

7’000 Customers150’000+ Users

Employee 150 (50 in Switzerland)

Global Presence Windisch (Headquarter), Freiburg & Berlin (Germany), London (UK), Cluj (Romania), New York & Miami (USA), Sao Paulo (Brazil), Shanghai (China)

Awards

Dankemanuel@mila.com

Twitter: @mgrenacher