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How technology, the internet and bandwidth are facilitating integration and convergence in consumer communication in the Americas.
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Integrated consumer communicationIntegrated consumer communication
Presentation: June 4, 2009Presentation: June 4, 2009Portada Latin America SummitPortada Latin America Summit
Latin America
Latin America
EntertainmentTV Music Radio Movies Internet
ElectronicsFood
Content
Telephone ServiceBanking
Technology, internet and bandwidth
Latin America
facilitate integration, convergence
in consumer communication
People visit blog sites and chat from all over the world
Integration happened already
•Across media – Sports TV/internet/mobile packages
•Across borders - TV content migration north to south, and vice versa
• Across brands – Plug and play• Across brands – Plug and play
• Across themes – Sports, news, weather, celebrities
• Across consumers – Social media
Context and content link consumers and brands
The seven indicators of integration
Addressable Portable SearchableAddressable Portable
Interactive TransactionalSocial Everywhere
• 77% have web/cable TV/broadband/cell• 47% have web/cable TV/broadband
Latin America
c. 80% of the population have technology
More Cellular driven
More Cable and Web driven
Geographic borders become less important, than culture and interests and beliefs
• 85% have web/cable TV/broadband/cell• 70% have web/cable TV/broadband
US Hispanic
Source: TGI LATINA 2008 Wave I + II (Y9w12) v.02.12.2009; SMRB NHCS Full Year 08
More Cable and Web driven
Almost half of TV viewing occurs in company of other forms of communication:
Internet
Cell phone chat
Word of mouth [socializing]
Source: GroupM Latin America Studies/MEC Sensor, MS Mindset
Consumers filter media according to interests
The opportunity is creating integrated packages
organized for context and content
not necessarily media and geography
• Content and context trump channel for influence & attention
• Content may be implemented in various channels and disciplines – advertising, placement, promotion, sponsorships
• Success comes from a good idea, something that is interesting
Brands are adapting how they engage consumers
interesting
• Based on [REAL] consumer insight
• Gives [REAL] return on investment
Consumers receive and participate in advertising, their way!
Find the link
Leverage the synergies
Create ROI Create ROI
Here are some thought starters
• What is the consumer insight
• What is the idea that links a brand with consumer interests• What is the idea that links a brand with consumer interests
• What is the return on investment
What is important to consumers
Q – Please can you tell me how important each of the following elements are to you in
your life? (All important)
Things that link the Latin Americas
• Music
• Soccer
•Personal care
• Social responsibility
• Friends and family
How do we link them to create brand consumer engagement?brand consumer engagement?
Let’s talk about soccer
A round ball,
friends, friends,
and a dream
“Definitivamente yo soy de las personas que programa la agenda del día en torno al partido semanal de mi equipo favorito, busco en internet qué día, a qué hora y en qué canal lo pasan. Cualquier compromiso social, familiar, etc., deberá suceder preferiblemente despues de este partido” - Mexico
“Las mujeres tambien ven el futbol sobre todo durante el mundial, no
Agendas are arranged around soccer
“Las mujeres tambien ven el futbol sobre todo durante el mundial, no es algo solo de hombres. Cuando es un partido de un equipo local ahi si las mujeres odian ver el futbol y es mas probable ver a hombres en un bar o restaurante o mas que nada en la casa de alguien” - Florida
Source: MEC MediaLab Digifaces
And there are futbol widows as well as football widows
Consumers have multiple choices for content
Mexico televised soccerAverages ~3.5 rating p12+
Televisadeportes.comAverage daily visitors = 89,000 persons[Comscore, Jan-April, 2009]
Averages ~3.5 rating p12+[IBOPE Mexico, Q1, 09]
YouTube instructions on
‘Live TV on the Internet for free’Average to date = 3,576 views
Source: YouTube, IBOPE Mexico, Comscore
Soccer is followed across media
% of Soccer people who visit sports web sites
Typ
e o
f m
ed
ia w
eb
sit
e
Source: TGI LATINA 2008 Wave I + II (Y9w12) v.02.12.2009, Simmons NHCS, full year, 08
Typ
e o
f m
ed
ia w
eb
sit
e
Content providers cross geographic borders
ESPNRank #3
2.4mm visitors/mo
Rank #2
1.5mm visitors/mo
Fox Sports
on MSN
Rank #4
2.4mm visitors/mo
Rank #4
885k visitors/mo
Latam US Hispanic
on MSN 2.4mm visitors/mo 885k visitors/mo
Yahoo Sports
Rank # 6
2.3mm visitors/mo
Rank #1
1.9mm visitors/mo
Source: Comscore, April 09, Total unique visitors
If the destination is the same, integrate communications
How do you play the synergies?
Elements of integrated consumer communications
Communications planning
TV Cable
Content
Entertainment,sports and
partnerships
Digital
Broadcast TV & Radio
Content
Retail
Digital(digital, direct, search)
Out of home & mobile
What is [are?] Social Media?
Social media timeline
24
Property
Windows Live Profile
US Hispanic
Rank # 231% Reach6mm visitors
Rank #38% Reach
Latin America
Rank #134% Reach
28mm
Rank #230% Reach
People are socializing across the border
HI5
Windows Live Profile
My Space Sites
Rank #56% Reach
1mm visitors
8% Reach2mm visitors
Rank #147% Reach
10mm visitors
Rank #318% Reach
15mm visitors
30% Reach26mm visitors
Rank #610% Reach8mm visitors
Source: Comscore, April 2009
Audience is important, but also what people say
People are talking every day The sentiment +/- is a factor
Understanding both is a good starting point to finding synergy
Sentiment translates into influence
Managing word of mouth [consumer chat] is part of the media plan
The synergy:
Leverage interest areas
across consumers and geographic boundariesacross consumers and geographic boundaries
in paid, owned and earned media
Instead of media plan like this, spots and dots
There is a strategy across platforms and roles
The ROI: It depends, but. . .
Latin Americas
$750,000 and 1,015 TRPs invested centrally
can yield $1,800,000 of media value locally
What Brands need to doWhat Brands need to do
Be willing to think differentlyBe willing to think differently
And, a final note
State of play is economic meltdown
35
Recessions (like wars) are times of rapid innovation
• 1929 – radio sales surged (from 35 % to 67 % in 4 years)
• The price of a radio then in today's prices is around US$2,000
36
• 1975 – Bill gates launched Microsoft
• Three weeks after 9/11 Apple launched the iPod
And, don’t worry,
“recession, what recession?“recession, what recession?we’ve been in recession since 1994”
Client Director, Mexico, January 09
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