CSO Orientation Program - World...

Osvaldo L. GratacósVice President and Compliance Advisor Ombudsman (CAO)

CSO Orientation ProgramApril 17, 2017

WHAT IS CAO?

Independent accountability mechanismfor IFC and MIGA– the private sector arms of the World Bank Group.

CAO addresses complaints from project- affected communities.

CAO works with civil society organizations that support local communities.

Channel of accountabilityfor project-affected people

WHERE CAO INTERACTS

WHAT COMPLAINTS CAN CAO ACCEPT?

1. IFC or MIGA project

2. Social & environmental issues

3. Complainants believe they are, or may be, impacted by the project

IFC Policy framework informs CAO’s work.

IFC POLICY FRAMEWORK• Policy on Environmental and Social Sustainability

• Performance Standards 1-8:1. Assessment and Management of Environmental and Social Risks and Impacts2. Labor and Working Conditions3. Resource Efficiency and Pollution Prevention4. Community Health, Safety, and Security5. Land Acquisition and Involuntary Resettlement6. Biodiversity Conservation and Sustainable Management of Living Natural

Resources7. Indigenous Peoples8. Cultural Heritage

• Policy on Access to Information

Access the policies at: www.ifc.org/sustainability

CAO’S THREE FUNCTIONS

• Achieving remedy

• Dialogue

• Clients and communities

• Determining IFC/MIGA compliance

• IFC/MIGA project impacts

• Independent advice

• Improving performance

ISSUES IN CAO COMPLAINTS

TOP THREE CATEGORIES OF ISSUES RAISED IN CAO COMPLAINTS, FY2016

CASES BY SECTOR, FY2016

Honduras: DinantIFC investments in palm oil sector

CASE EXAMPLES

Global: Financial IntermediariesIFC investments in commercial banks, insurance companies, leasing companies, and private equity funds

CAO ADVISORY WORK

e.g. CAO grievance mechanism toolkit: www.cao-grm.org

• Important resource for learning

• Improving performance of IFC/MIGA

Compliance Advisor Ombudsman (CAO)2121 Pennsylvania Avenue NWWashington, DC 20433, USA

Email: CAO@worldbankgroup.org Phone: +1 202 458 1973 Fax: +1 202 522 7400

www.cao-ombudsman.org

https://twitter.com/CAOoffice

https://www.facebook.com/CAOoffice

CONTACT US