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Creating a
Thriving 21st Century Library
SESSION TWO
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
with
Kim Bolan Cullin & Rob Cullin
Survive &Thrive
February 2012
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Show them the
possibilities
February 2012
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Keys to Success
Ongoing & often
Variety of users
Get out of the library!
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Talk with
everyone!
February 2012
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Engage Non-users
February 2012
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Don’t limit to one input method Focus groups, social networking, online surveys, etc.
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
What are people saying?
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
1. Additional meeting room space, especially medium sized space
for groups of 10 – 20 people;
2. Semi-private meeting spaces for smaller groups of 1 – 4 people;
3. Additional food and drink options;
4. Self-check and self-serve holds as an option;
5. An updated and more “comfortable” look and feel (décor,
furniture, etc.)
6. An exterior drive-up materials return;
7. Zoned, active children’s area focused on attracting older
children (pre-teens) as well as the very young;
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
8. An enhanced (and enclosed, if possible) teen space;
9. Balance of quiet space and social space
10. Smaller main service desk/area and relocation to a more
centralized point for easy access to all areas of the Library;
11. Relocated computers and computing/technology area more
convenient to staff area;
12. New outreach services that would entail rethinking how that
service is delivered.
13. Circulating technology and other items including, but not
limited, to laptops, video recorders, projectors, eReaders,
board games, etc.
What are people saying?
Proactive Marketing &
Outreach
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
Embrace Community Partnerships
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
Program, Program,
Program
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
pinterest.com
Did we mention programs? http://evancedsolutions.com/programpages/
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
User-Driven, Dynamic Website
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Mobile Marketing
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Lean Thinking
Create Cleaner, Leaner & “Meaner” Libraries
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Redesign Your
Organization
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Develop
Staff Skills
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
February 2012
Combined Service Points
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
Supported Self-Service
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
Managing Small
Spaces
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
Population Analysis
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org February 2012
February 2012
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Collaborate,
Collaborate, Collaborate
Courtesy www.jiscinfonet.ac.uk
February 2012
Courtesy www.jiscinfonet.ac.uk
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Hire for attitude.
Train for skill.
Courtesy www.jiscinfonet.ac.uk
February 2012
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Improve Communications
February 2012
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Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Change NO to
YES Courtesy www.jiscinfonet.ac.uk
February 2012
All rights reserved
Kimberly Bolan and Associates, LLC
www.rethinkinglibraries.org
Contact us at:
kim@rethinkinglibraries.org
rcullin@evancedsolutions.com
February 2012
Thank you
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