Create Powerful Customer Communications. Lead Generation Appointment Setting Tele Sales and support...
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- Slide 1
- Create Powerful Customer Communications
- Slide 2
- Lead Generation Appointment Setting Tele Sales and support Up
selling and Cross Selling. Inbound / Outbound Sales Customer
support Solution BPO Services Create Powerful Customer
Communications
- Slide 3
- Solution Empire - Offering services for website design, web
development, web portal development, shopping cart, matrimonial
portal, hotel directory portal, travel portal, jewelery shopping
website, newspaper cms website, small business website, personal
website, enterprise business website, static website, dynamic
website, revenue generation website, open source customization,
crm, erp customization D4Dialer Provide international and domestic
call center setup on predictive dialer with world wide asterisk
technology as backend and using most user friendly CRM Vicidial. We
customized inbound/outbound dialer as per client requirement with
their branding also. We customize vicidial, asterisk, trixbox,
FreePBX etc. large scale voip based solution. Travel Infocity -
became one of the growing travel agency in ahmedabad, providing
services worldwide. Travel Infocity is Trade mark registered under
india trade mark act since established. When the world is marching
towards 22nd century, one needs to have global presences. And we @
"Travel Infocity" have very fine and up-to-date infrastructure to
meet customers requirements. We offer services on all aspects of
travel - whether they are complex itineraries on International
Domestic Travel, Foreign Exchange, Conferences, Meetings and
Incentives travel, Hotel, Car and Railway Reservations, Passport
Assistance. We-Tech Experts is quality oriented PHP, MySQL,
ASP.Net, Joomla, Drupal, Word press, Opencart,, Magento, CRM, CMS,
Open source, seo, Software Testing, web design, JAVA, Android,
I-phone(OS), Software Training and Call center Training Institute
having three major divisions Software Training, Software
Development, and HR Consultancy. We provide Live project training
on PHP, ASP.Net and other languages as student need and provide
call center live calls training with abroad customers also. We at
We-tech experts outsourcing the project on PHP, ASP.Net, Joomla,
Drupal, Word press, Opencart, Magento, CRM, CMS as Client need and
direction. Create Powerful Customer Communications
- Slide 4
- Solution BPO Services is part of Solution Group, an India based
company with a forte of IT enabled services includes BPO Services,
Web designing and Portal development (Web related and voice related
outsourcing services). The group was started in the year 2002 with
diverse domain experience and rich industry knowledge. The focus of
Solution BPO Services is in providing cost-effective Business
Process Outsourcing (BPO) and Call Centre Services. The BPO
division was started in March 2010 with just 20 seats and grown to
over 100 seats in a short span of 2 years. We at Solution BPO offer
customized IT Outsourcing solutions for our clients. We have been
providing services in the areas of Customer Interaction Services
(call center) and Business Escalation Services (BPO Services).
Every requirement of the client is analyzed carefully and with the
use of technology, we provide cost effective BPO and off shore Call
center Solutions from our facility in Ahmedabad, western part of
India. With almost a decade of experience in the business it's easy
for us to understand the typical requirement of our clients thus
helps us to provide the ultimate Business process outsourcing (BPO)
services in India. With a committed work force and high level of
service consciousness, we provide unmatched BPO and Call center
services to our Indian and foreign clients. We offer our offshore
outsourcing services to European countries and USA. We at Solution
BPO offer customized inbound and outbound Call Centre, outsourcing
solutions for our clients depending on their business needs. Our
solutions are tested, proven and reviewed constantly in accordance
with the changing market scenario. Vision : Continuous value
creation for our customers and business associates Mission : Build
long term relationships by exceeding customer expectations through
our principal of business. Create Powerful Customer
Communications
- Slide 5
- Our Clients Create Powerful Customer Communications
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- Testimonials "I've always been pleased with Solution BPO
Services because their people are very supportive and are always
willing to listen." Keith "Solution BPO Services consistently
designs inside sales programs that increases our sales performance
exponentially. Very innovative." Brett Create Powerful Customer
Communications
- Slide 7
- WHAT WE DO Lead Generation Voice Broadcast Debt Consolidation
Inbound Sales Outbound Sales Inbound Customer support Tort Law Lead
Generation Lead Generation Voice Broadcast Debt Consolidation
Inbound Sales Outbound Sales Inbound Customer support Tort Law Lead
Generation Travel customer services Appointment Setting Market
Research and Survey Collection Follow-up Postpaid acquisition
Broadband and DTH sales Travel customer services Appointment
Setting Market Research and Survey Collection Follow-up Postpaid
acquisition Broadband and DTH sales Create Powerful Customer
Communications
- Slide 8
- Lead Generation Create Powerful Customer Communications
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- Voice Broadcast Voice Broadcast to send important alerts,
promotions, updates, and notifications to customers, employees, and
more. It's an easy and cost-effective way to reach more in less
time. Create Powerful Customer Communications
- Slide 10
- Inbound Sales Create Powerful Customer Communications
- Slide 11
- Outbound Sales Create Powerful Customer Communications
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- Inbound Customer Support Create Powerful Customer
Communications
- Slide 13
- Process Management Create Powerful Customer Communications
- Slide 14
- Operation Head setting and meeting performance targets for
speed, efficiency, sales and quality; managing the daily running of
the call center; liaising with supervisors, team leaders,
operatives and third parties to gather information and resolve
issues; maintaining up-to-date knowledge of industry developments
and involvement in networks; monitoring random calls to improve
quality, minimize errors and track operative performance;
coordinating staff recruitment, including writing vacancy
advertisements and liaising with HR staff; reviewing the
performance of staff, identifying training needs and planning
training sessions; recording statistics, user rates and the
performance levels of the center and preparing reports; handling
the most complex customer complaints or enquiries; organizing
staffing, including shift patterns and the number of staff required
to meet demand; coaching, motivating and retaining staff and
coordinating bonus, reward and incentive schemes; forecasting and
analysing data against budget figures on a weekly and/or monthly
basis; improving performance by raising efficiency and sourcing new
equipment to enable this, e.g. new dialling products. setting and
meeting performance targets for speed, efficiency, sales and
quality; managing the daily running of the call center; liaising
with supervisors, team leaders, operatives and third parties to
gather information and resolve issues; maintaining up-to-date
knowledge of industry developments and involvement in networks;
monitoring random calls to improve quality, minimize errors and
track operative performance; coordinating staff recruitment,
including writing vacancy advertisements and liaising with HR
staff; reviewing the performance of staff, identifying training
needs and planning training sessions; recording statistics, user
rates and the performance levels of the center and preparing
reports; handling the most complex customer complaints or
enquiries; organizing staffing, including shift patterns and the
number of staff required to meet demand; coaching, motivating and
retaining staff and coordinating bonus, reward and incentive
schemes; forecasting and analysing data against budget figures on a
weekly and/or monthly basis; improving performance by raising
efficiency and sourcing new equipment to enable this, e.g. new
dialling products. Create Powerful Customer Communications
- Slide 15
- IT the inter-building and intra-building wired or wireless
transport systems up to and including the socket on the wall, the
devices that route and manage the transport of data, video and
voice signals, including perimeter and interior firewalls, routers,
switches, telephone handsets, voice mail servers, and wireless
network base stations and access points, and the interconnections
to and from voice and data networks external. Auto Dialer (VICIDIAL
soft blended dialer) the inter-building and intra-building wired or
wireless transport systems up to and including the socket on the
wall, the devices that route and manage the transport of data,
video and voice signals, including perimeter and interior
firewalls, routers, switches, telephone handsets, voice mail
servers, and wireless network base stations and access points, and
the interconnections to and from voice and data networks external.
Auto Dialer (VICIDIAL soft blended dialer) Create Powerful Customer
Communications
- Slide 16
- Human Resources Recruitment Process Induction Code of Conduct
Attendance Leave Policy Performance Management & Appraisals
Corrective Action Plan Development Action Plan Probation Policy
Attrition and Retention Strategies Recruitment Process Induction
Code of Conduct Attendance Leave Policy Performance Management
& Appraisals Corrective Action Plan Development Action Plan
Probation Policy Attrition and Retention Strategies Create Powerful
Customer Communications
- Slide 17
- Training ENGLISH LANGUAGE TRAINING ACCENT NEUTRALIZATION
TRAINING COMMUNICATION SKILLS TRAINING CUSTOMER SERVICE TRAINING
TELEPHONE ETIQUETTE EMAIL ETIQUETTE TRAINING WRITING SKILLS
TRAINING BUSINESS ETIQUETTE TRAINING CULTURAL AWARENESS AND
CULTURAL SENSITIVITY TRAINING ENGLISH LANGUAGE TRAINING ACCENT
NEUTRALIZATION TRAINING COMMUNICATION SKILLS TRAINING CUSTOMER
SERVICE TRAINING TELEPHONE ETIQUETTE EMAIL ETIQUETTE TRAINING
WRITING SKILLS TRAINING BUSINESS ETIQUETTE TRAINING CULTURAL
AWARENESS AND CULTURAL SENSITIVITY TRAINING Create Powerful
Customer Communications
- Slide 18
- Quality Assurance Time to Answer Abandon Rate Call Handling
Time First Call Resolution (FCR) Transfer Rate Idle Time Hold Time
Phone Etiquette Knowledge and Professionalism Adherence to
Procedures Time to Answer Abandon Rate Call Handling Time First
Call Resolution (FCR) Transfer Rate Idle Time Hold Time Phone
Etiquette Knowledge and Professionalism Adherence to Procedures
Create Powerful Customer Communications
- Slide 19
- Shift Manager managing the daily running of the shift liaising
with team leaders, agents to gather information and resolve issues;
monitoring random calls to improve quality, minimise errors and
track operative performance; coordinating staff recruitment,
including writing vacancy advertisements and liaising with HR
staff; reviewing the performance of staff, identifying training
needs and planning training sessions; recording statistics, user
rates and the performance levels of the centre and preparing
reports; handling the most complex customer complaints or enquiries
managing the daily running of the shift liaising with team leaders,
agents to gather information and resolve issues; monitoring random
calls to improve quality, minimise errors and track operative
performance; coordinating staff recruitment, including writing
vacancy advertisements and liaising with HR staff; reviewing the
performance of staff, identifying training needs and planning
training sessions; recording statistics, user rates and the
performance levels of the centre and preparing reports; handling
the most complex customer complaints or enquiries Create Powerful
Customer Communications
- Slide 20
- Team Leader The Positive Role Model Practices for Developing
Working Relationships With and Within the Team Time Management
Skills Assessment Strategies for Improving Time Management
Assessing Motivation and Performance Levels For Agents The Positive
Role Model Practices for Developing Working Relationships With and
Within the Team Time Management Skills Assessment Strategies for
Improving Time Management Assessing Motivation and Performance
Levels For Agents Create Powerful Customer Communications
- Slide 21
- Agent Effective call center service skills, phone skills, and
voice techniques World-class call center standards that are
reinforced by Managers Personal Assistance on Agents by Team
Leaders Authentic personal scripts that agents write, adapt, and
practice Comprehensive call center training tools, techniques, and
metrics that maximize productivity, service quality, and sales
Effective call center service skills, phone skills, and voice
techniques World-class call center standards that are reinforced by
Managers Personal Assistance on Agents by Team Leaders Authentic
personal scripts that agents write, adapt, and practice
Comprehensive call center training tools, techniques, and metrics
that maximize productivity, service quality, and sales Create
Powerful Customer Communications
- Slide 22
- Reports Agent Status Report Agent Performance Report Call
Export Reports Inbound Call Reports Live Call Reports Agent Status
Report Agent Performance Report Call Export Reports Inbound Call
Reports Live Call Reports Create Powerful Customer
Communications
- Slide 23
- Agent Status Report Create Powerful Customer
Communications
- Slide 24
- Agent Performance Report Create Powerful Customer
Communications
- Slide 25
- Call Export Report Create Powerful Customer Communications
- Slide 26
- Inbound Sales Report Create Powerful Customer
Communications
- Slide 27
- Live Call reports Create Powerful Customer Communications
- Slide 28
- Solution BPO Services 204-A, IT Tower-1, Info city Nr. Indroda
Circle, Gandhinagar Pin 382007 (Gujarat) IN
www.solutionbposervices.com bpo@solutionbposervices.com Pay for
Results ONLY Marketing Operational support Dedicated Account
managers Transparent tracking of the source of a lead/sale for
Ecommerce as well as service based businesses. Assume less risk as
we co-partner with you in your marketing efforts Flexible staffing
ensures coverage during major product launches and seasonal or
unpredicted surges Use of real-time analytics to offer right
solutions Highly sales team Complete visibility to reporting
Acceleration of your sales cycle Flexibility and scalability
Benifits of Outsourcing with Solution BPO Services