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Corrie Pitzer
QRC Safety ConferenceLeadership and
safety...
SAFEmap
still not connected
Corrie Pitzer
QRC Safety Conference
Canada
Brazil
Australia
USA
South
Africa
Canada
Brazil
Chile
Global Clients
2
SAFEmap Offices
Santiago
Vancouver
Pretoria BrisbanePerth
Sao Paulo
Guatemala
Bishkek
CIS Countries
Corrie Pitzer
QRC Safety Conference
The Pacific Island
Paradise
“Rudga Rudga Tenfo”
The Pacific Island
Paradise
“Rudga Rudga Tenfo”
Corrie Pitzer
QRC Safety Conference
Leadership and safety
Corrie Pitzer
QRC Safety Conference
The view from the top…September 2008 to dateRandom to sites, via MCA‘Leader group’ – 600+
Corrie Pitzer
QRC Safety Conference
2. Rational
3. Righteous
4. Reliable
1. Reactive
Intrinsic/Value-drivenExtrinsic/Results-driven
Syst
emic
Ra
ndom
R4 Risk ‘Mindset Matrix’
Corrie Pitzer
QRC Safety Conference
Rational
Reactive
Righteous
Reliable
Corrie Pitzer
QRC Safety Conference
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous
Reliable
74
Corrie Pitzer
QRC Safety Conference
The view from the bottom…
Corrie Pitzer
QRC Safety Conference
Now 80 000+Australia
AsiaUSA
CanadaLatin America
AfricaRussia/Eastern Europe
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference1999-2009
Corrie Pitzer
QRC Safety Conference
Now 25 268Australia
Corrie Pitzer
QRC Safety Conference
SURVEY GROUP NUMBERS
MCA 1999 2000-04 2005-08
Contractors 1364 1839 518
Operators 5254 3906 6163
Supervisors 523 602 566
Specialists 1063 1111 945
Middle Manager 293 152 478
Senior Manager 161 272 58
Total 8658 7882 8728
Corrie Pitzer
QRC Safety Conference
“A safe culture is an informed culture.
An informed culture can only be built on the foundations of a reporting culture. And this, in turn, depends upon establishing a just culture. Which can only come about if people have trust in their leaders”
James Reason
Trust
Just
Informed
Reporting
Committed
What is a safe culture?
Corrie Pitzer
QRC Safety Conference
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Question 1: To what extent do employees believe the company is serious about safety?Most employees do not believe that management is committed
Employees believe safety commitment is no more than signing safety policies
Most people believe management is genuine about safety, but sometimes they compromise it
Employees widely belief that management genuinely put safety first.
Corrie Pitzer
QRC Safety Conference
8. Management is genuinely serious about safety.
8
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
Management doesn't really care about safety.
8
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
Corrie Pitzer
QRC Safety Conference
Trust?
Just
Informed
Reporting
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Corrie Pitzer
QRC Safety Conference
7
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
7. You can trust management in this company.
7
-40
-20
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
The managers in this company cannot be trusted.
Corrie Pitzer
QRC Safety Conference
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Corrie Pitzer
QRC Safety Conference
11
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
11. I can trust my supervisor.
11
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
I don't have a lot of trust in my supervisor.
Corrie Pitzer
QRC Safety Conference
Trust
Just?
Informed
Reporting
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Question 13: To what extent are safety transgressions handled fairly?If there is an accident, workers will most likely be blamed for it, guilty or not
There is a tendency to blame people for accidents although some attention is given to system failures
System failures are the first focus when accidents happen although still reluctant to uncover all.
There is a fair and realistic response to accidents with a positive and critical look at ‘root causes’
Corrie Pitzer
QRC Safety Conference
17
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
17. When you break a safety rule, you will be treated fairly.
17
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
People are often treated unfairly for safety transgressions.
Corrie Pitzer
QRC Safety Conference
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Corrie Pitzer
QRC Safety Conference
25
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
25. If you work safely, you will get recognition for it.
25
-40
-20
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
Working safely is seldom rewarded.
Corrie Pitzer
QRC Safety Conference
Trust
Just
Informed
Reporting?
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Corrie Pitzer
QRC Safety Conference
19
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8
19. If you raise a safety concern, someone follows up very quickly.
19
-20
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
If you raise a safety concern, you often hear nothing of it again.
Corrie Pitzer
QRC Safety Conference
Trust
Just
Informed?
Reporting
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Question 12: To what extent is there honesty about safety concerns?Nobody speaks up about problems because it can only land you in trouble
Employees are reluctant to voice their real concerns but would voice some if it’s not too serious
Employees readily talks about concerns even though they are not actively encouraged
Employees are actively encouraged to speak up and can do so without any fears.
Corrie Pitzer
QRC Safety Conference32. People around me generally comply with safety rules.
I know people break safety rules to get jobs done.
32
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-833
0
20
40
60
80
100
Contractors Operators Supervisors Specialists MidManager SenMan
Net
Pos
itive
/Neg
ativ
e R
espo
nse
Australia 2005-8 2000-2004 MCA 1999
Corrie Pitzer
QRC Safety Conference
X
X
X
X Trust?
Just?
Informed?
Reporting?
Committed?
Corrie Pitzer
QRC Safety Conference
1. Serious about safety
2. Decision-making
3. Responsiveness
4. Safe behaviour
5. Positive Recognition
6. Information exchange
7. Leader credibility
8. Program focus
9. Job Stress
10. Team Spirit
11. Job satisfaction
12. Honesty
13. Fairness
14. Leadership Style
15. Culture of Care
16. Passionate leadership
17. Safety Balance
18. Trust in supervisor
19. Safety Efforts
20. Management reaction
Righteous/Reliable
-25 -20 -15 -10 -5 0 5 10 15 20
Safety Mindset SurveyAll respondents
Righteous Reliable
Question 8: What is the focus of safety programs and systems? Safety is commanded from the top down and driven by senior management
There is a strong emphasis on safety rules, procedures and compliance.
The emphasis is mostly on people’s behaviours, skills and attitudes
People are encouraged to make decisions about risks themselves
Corrie Pitzer
QRC Safety Conference
Exposed• In denial• Messengers shot• Whistleblower
sacked• Protection of
power• Information
hoarded• Responsibility
shirked• Failure punished• New ideas crushed
STARTERS Reactive• Deal “by the book”
• Conform to rules
• Reactive
• Repair not reform
• Information rejected
• Responsibility separated
• New ideas = problems
STRUGGLERS Protective• Inspections
• Develop risk systems
• Target zero
• Improve Measures
• Improve communication
• Develop action plans
• Monitorprogress
• Clarify objectives
STRAGGLERS Vigorous• Audit systems
• Risk Management
• Systems thinking
• Advanced metrics
• Improve consultation
• Safety planning
• Participation systems
• Clarify/refine objectives
STRIVERSProgressive• Active leadership
• Plans widely known
• Two-way communication
• Behavioural tracking
• Accountability understood
• Empowerment
• Regular peer reviews
• Range of emergency responses catered for
• Strategic focus
SETTERSInnovative• Strive for
reliability
• “What if?” scenarios
• Continuous reform
• Leadership all levels
• Actively seek new ideas
• Actively manage change
• Messengers rewarded
• Failures prompt review
• Flexibility of operation
• Integrated operations
• Consistent self-shock
• Searching for truth
EXPLORERS
PERCEPTION OF MANAGEMENT
Distrusted | Accepted | Worthy Credible Believed| Trusted
APPROACH TO PEOPLE
Sanctioned | Directed | Encouraged | Partnered | Empowered | Championed
Bench
mark
Leader
gro
up
Work
ers
Our
syst
em
s
Corrie Pitzer
QRC Safety Conference
A mindful, heartless mine…
Corrie Pitzer
QRC Safety Conference10 May 1995
Night shift
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
800 ft down
Corrie Pitzer
QRC Safety Conference
“…but that is impossible!”
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
Corrie Pitzer
QRC Safety Conference
31 sec
Corrie Pitzer
QRC Safety ConferenceMina saba skati lo makalian ena baleka lo muntu ena as ifa.
Corrie Pitzer
QRC Safety ConferenceLeadership and
safety... connected
SAFEmap
Corrie Pitzer
QRC Safety Conference
“When was the last time you
saved someone’s life?
Corrie Pitzer
QRC Safety Conference
50
SimpleSimple
Unexpected
Unexpected
CredibleCredible
ConcreteConcrete
EmotionalEmotional
Story lineStory line
Corrie Pitzer
QRC Safety Conference
The myth of ‘awareness’
“…remember to be mindful of risk all the time”
think of the possibility of accidents all the time”
“…expect the unexpected…”
H
Think safety!
Corrie Pitzer
QRC Safety Conference
Safety and Health Vision
Safety and Health Beliefs
To achieve our goal of zero harm.
Its good business to prevent injuries and illness
All accidents are preventable.
No task is so important that it cannot be done safely.
All risks can be identified and managed.
Everyone shares responsibility for safety.
Safety performance can always be improved.
Safety is intrinsically woven into our corporate DNA.
If there is an incident, YOU have chosen to do the task unsafely
If you make a mistake, YOU are not a true believer
If there is an accident, YOU have failed (to identify the risk)
Our statistics MUST improve every month/quarter/year…
An accident is YOUR responsibility (fault)
We will achieve a goal that has never been achieved, will never be achieved, but we have to say we will
Safety is about our PROFITS, not about you
Are you %#@$!!
kidding me?
Corrie Pitzer
QRC Safety Conference
Safety and Health VisionTo achieve our goal of zero harm.
Safety and Health Beliefs
• Its good business to prevent injuries and illness
• All accidents are preventable.
• No task is so important that it cannot be done safely.
• All risks can be identified and managed.
• Everyone shares responsibility for safety.
• Safety performance can always be improved.
• Safety is intrinsically woven into our corporate DNA.
X
X
X
X
X
X
X
X
Research pro
ves beliefs cre
ate safe behaviours???
Corrie Pitzer
QRC Safety Conference
Recommendations• Segregation vs Integration
• Aspiration vs Inspiration
• Minds vs Hearts
• Managing vs Leading
• No more BS
Corrie Pitzer
QRC Safety Conference
Albert Einstein
“The world we have created
is a product of our thinking;
it cannot be changed
without changing our thinking.“
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