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8/7/2019 Corporate Social Responsibility-- Measuring
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MeasuringMeasuring
Corporate SocialCorporate SocialResponsibilityResponsibility
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Measuring CSR initiatives isMeasuring CSR initiatives isimportant to ensure effectiveimportant to ensure effective
implementation of planned strategyimplementation of planned strategy
and to determine future actionand to determine future actionplans. Each company can designplans. Each company can design
measuring strategies based onmeasuring strategies based on
their selected CSR focus areas.their selected CSR focus areas.
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Basic indicators to measure CSRBasic indicators to measure CSR
Community CSR Initiatives
Workplace CSR Initiatives
Environment CSR Initiatives Marketplace CSR Initiatives
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Measurement of CommunityMeasurement of Community
InitiativesInitiatives
Cash value of community support as apercentage of pre-tax profit
Impact evaluation improved education
attainment, number of jobs created, professionalsupport for community organizations
Project progress and achievement measures
Perception measures of the company as a Good
Corporate Positive and negative media comment on
community activities
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Measurement of CommunityMeasurement of Community
InitiativesInitiatives
Individual value of staff time, gifts in kind
and management costs
Frequency of formal and informal dialogue
between the stakeholders
Measuring impact on the beneficiaries
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Measurement ofWorkplaceMeasurement ofWorkplace
InitiativesInitiatives
Workplace profile (race, gender, disability,age etc.)
Staff absenteeism
Number of non-compliance (on health andsafety, equal opportunities and otherlegislation)
Number of staff grievances Upheld cases of corrupt or unprofessional
behaviour
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Measurement ofWorkplaceMeasurement ofWorkplace
InitiativesInitiatives
Staff turnover
Training and development provided to staff
Pay and conditions compared against local
equivalent averages
Workforce profile compared to the community
profile
Evaluating impact as a result of downsizing Perception measures of the company ( equal
opportunity, work-life balance)
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Measurement of EnvironmentMeasurement of Environment
InitiativesInitiatives
Overall energy consumption
Water usage
Quantity of solid waste produced(measured by weight/volume)
Upheld cases of prosecution for
environmental offences CO2/Greenhouse gas emissions
Use of recycle material
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Measurement of EnvironmentMeasurement of Environment
InitiativesInitiatives
Positive and negative media comment for
environment activities
Environment impact over the supply chain Level of waste that is recyclable
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Measurement of Market placeMeasurement of Market place
InitiativesInitiatives
Number of products complaints regardingproducts and services
Advertising complaints upheld
Complaints about late payments of bills
Upheld cases of anti-corruptive behaviour
Customer satisfaction levels
Customer retention
Provision for customers with special needs
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Emerging Areas of CSREmerging Areas of CSR
Social Responsibility
Environmental Responsibility
Business Responsibility Stakeholder Involvement
(Source: European Commission, 2001)
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Areas of EnvironmentalAreas of Environmental
ResponsibilityResponsibility
Respect for environment
Environment friendly technologies
Use, conserve and discharge: energy,material and water in an eco-friendly
manner
Adopt preventive and precautionary
measures for environment pollution control Educate employees and community for the
same
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Areas ofBusiness ResponsibilityAreas ofBusiness Responsibility
Compliance with Tax Laws and other
regulations
Corporate Governance: TransparentFinancial Reporting; Auditing/verification
and Accountability; addressing customer
redressals an grievances
Invest in developing science and
technology
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Areas ofBusiness ResponsibilityAreas ofBusiness Responsibility
Foster ethical trade practices
Regulate suppliers CSR practices anddistributors CSR practices, e.g. stopworking with suppliers and distributorswho do not follow responsible businesspractices
Transparent financial reporting: publishfinancial reports in newspapers for publicinformation
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