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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 1
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Fakten, Fakten, Fakten: BPM Suite 12c Kersten Mebus
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Safe Harbor Disclaimer
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle Corporation.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Agenda
1
2
Overview Oracle BPM Suite
Oracle BPM Suite 12c New Features
Discussion
Oracle Confidential – Internal/Restricted/Highly Restricted 5
•Broader Business Modeling •Developer Productivity •Enhanced Case Management •Mobile •Richer Process Analytics •Process Accelerators & Migration 10g->12c
3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Agenda
1
2
Overview Oracle BPM Suite
Oracle BPM Suite 12c New Features
Discussion
Oracle Confidential – Internal/Restricted/Highly Restricted 6
•Broader Business Modeling •Developer Productivity •Enhanced Case Management •Mobile •Richer Process Analytics •Process Accelerators & Migration 10g->12c
3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Was zeichnet die Oracle BPM Suite aus?
Eine vollständige BPM plattform zur Umsetzung des ganzen BPM Lebenszyklus (Modellierung, Simulation, Ausführung, Laufzeitanalyse, Monitoring, Administration)
„Unified and Complete“
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Lebenszyklus
Model &
Design
Simulate &
Analyze
Manage &
Control
Monitor &
Improve
Integrate &
Deploy
Process Composer BPM Studio
Adapters
Business Rules Human Workflow Rich UIs (Web Forms, ADF)
BPM Workspace Process Spaces
Process Analytics BAM
Oracle Enterprise Manager
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Was zeichnet die Oracle BPM Suite aus?
Eine vollständige BPM plattform zur Umsetzung des ganzen BPM Lebenszyklus (Modellierung, Simulation, Ausführung, Laufzeitanalyse, Monitoring)
Für alle Arten der Prozesse (Menschen, Systeme, Dokumente, Fallbearbeitung)
„Unified and Complete“
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Eine BPM Plattform für alle Prozessarten
People
Documents Decisions,
Rules
Case
Systems
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Was zeichnet die Oracle BPM Suite aus?
Eine vollständige BPM plattform zur Umsetzung des ganzen BPM Lebenszyklus (Modellierung, Simulation, Ausführung, Laufzeitanalyse, Monitoring)
Für alle Arten der Prozesse (Menschen, Systeme, Dokumente, Fallbearbeitung)
Integriert mit SOA Plattform (basiert auf Java und Application Server)
Skalierbar, performant, hochverfügbar, sicher
„Unified and Complete“
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Integrierte BPM und SOA Plattform
Oracle BPM Suite basiert auf
WebLogic Application Server
und Oracle SOA Suite
Service Component Architecture
(SCA)
JCA Adaptoren
Policy-basierte Security
Oracle Service Bus
B2B, Event Infrastruktur
Skalierbar, performant und
hochverfügbar
SOA Infrastructure
Policy Manager Optimized binding
Human Workflow
Business Rules
Oracle Service Bus
JCA-based connectivity
MDS EM console
Mediator
Workspace / Process Portal
BPM Studio
End User Interaction
Process Composer
Process Core
BPEL BPMN
Administraion
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Was zeichnet die Oracle BPM Suite aus?
Eine vollständige BPM plattform zur Umsetzung des ganzen BPM Lebenszyklus (Modellierung, Simulation, Ausführung, Laufzeitanalyse, Monitoring)
Für alle Arten der Prozesse (Menschen, Systeme, Dokumente, Fallbearbeitung)
Integriert mit SOA Plattform (basiert auf Java und Application Server)
Skalierbar, performant, hochverfügbar, sicher
Designed für die Unterstützung der Zusammenarbeit zwischen Business und IT (Business Driven Process Management)
„Unified and Complete“
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Driven Process Management
Zusammenarbeit zwischen Business und IT
Ein gemeinsames BPMN 2.0 Modell von Modelierung bis zur Ausführung
Kein Roundtrip Problem mehr!
WYSIWYE - Kein “loss in translation”
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Was noch zeichnet die Oracle BPM Suite aus?
Innovativ – neuste Technologien – Java, XML, WS, SCA, Event Processing, BPMN, ACM, ...
Standards – offen, integrierbar mit anderen Produkten
Unterstützt agile Entwicklung
Ein offenes Framework mit vorintegrierten Komponenten,
die nach Bedarf eingesetzt werden könnenn
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Agenda
1
2
Overview Oracle BPM Suite
Oracle BPM Suite 12c New Features
Discussion
Oracle Confidential – Internal/Restricted/Highly Restricted 16
•Broader Business Modeling •Developer Productivity •Enhanced Case Management •Mobile •Richer Process Analytics •Process Accelerators & Migration 10g->12c
3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Process Composer – Home Page
Oracle Confidential – Internal/Restricted/Highly Restricted 18
• Spaces
– Team Collaboration Workspaces
– Container for Business Architecture and BPM Projects
– Members can be users or groups
Spaces
Global Search for Spaces & Projects Business Architecture Project
Team members for selected space
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Process Composer - Spaces & Access Control
Oracle Confidential – Internal/Restricted/Highly Restricted 19
• Adding Members & Privileges – Privileges administered to members
for access control (Viewing, Editing, Ownership
– Privileges can be specified at the Space level or at the Project level
– Members need to be first added to Space before administering privilege inside BA/BPM Projects
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Process Composer – Administration Features
Log in as Administrator (default super user – weblogic / welcome1)
Oracle Confidential – Internal/Restricted/Highly Restricted 20
• Manage Spaces
• Manage BA & BPM Projects
• Turn Player on & off for BPM Run-time
• Administer Reports
• Manage Spaces
• Delete Space
• Change Participants
• Change Participant Privilege
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Project Home
Project Gallery
Change History
Snapshots
Project Information Panel
Organization
Actions More Actions
BPMN Processes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Saving BPM Projects inside BPM Process Composer
Oracle Confidential – Internal/Restricted/Highly Restricted 22
1. Locks the BPM Project 2. Other Composer users
can only view 3. Studio users can edit at
same time. They can either “revert” or “perform” diff-merge to resolve conflicts
Saves changes locally and not to PAM/SCC. Others cannot see changes
Discards changes and releases lock
1. Publish changes to PAM/SCC
2. Others will see changes
3. Snapshot can be created
4. Continue to edit or release lock
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Composer –
Business Tooling
Process Asset
Manager
- BPM Repository
Source Control Systems
Check-out, Check-In , Update
BPM Studio -
Developer Tooling
Refresh, Publish, Snapshot, Lock
Collaborative Process Design (BPM 12c)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Architecture
A blueprint of the enterprise that provides a common understanding of the organization and is used to align strategic objectives with initiatives and projects
Goals, Objectives & Strategies (Why?)
Value Chains & Projects (How?)
Metrics & Measures
(How well ?)
Strategic Alignment
Organization (Who & Where?)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Hierarchy
Business Function
Decomposition of
processes
Drill-down and drill-up
across the levels
Linkages can exist across
BA and BPM Projects
Enterprise Process Map
Value Chain Models
BPMN Process Models
Level 0-3
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Captures Goals, Objectives, Strategies and their relationships
Strategy model is a tree and each node is non-repeating
Strategies can be linked to Value Chains
Strategy Model Strategy Model
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Key Performance Indicators (KPIs)
Goals
Objectives
Strategies
Value Chains
Business Process Flows
Measured By KPIs
Breaks down into
Fulfilled by
Implemented by
Decomposed into
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Friendly Process Modeling
• Model from scratch
• Import existing process models in Visio, XPDL 2.x, BPMN 2.0
• Model Exception Flows, Message Interactions, Sub-processes & Events
Oracle Confidential – Internal/Restricted/Highly Restricted 28
Tool Bar BPMN Palette
Play, Validate, Sharing
Swimlanes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Narrative View for BPMN Models
• Narrative View
– Specify Business Properties
– Create BPMN process without in depth knowledge of the BPMN constructs
• Narrative View is kept in sync with Graphical BPMN View
Oracle Confidential – Internal/Restricted/Highly Restricted 29
Switch to Narrative View
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Context for Processes
Oracle Confidential – Internal/Restricted/Highly Restricted 30
Used for documentation and analysis • Requirements
• Issues
• Application System
• RACI
• Time, Cost
• Feedback
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Documentation
Oracle Confidential – Internal/Restricted/Highly Restricted 31
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Verbal Rules
Oracle Confidential – Internal/Restricted/Highly Restricted 32
• Author rules using English like sentences
– System generated phrases from Data Types
– Authored custom business phrases
• Business phrases can be – Tests (Comparison)
– Actions
– Parameters
If-Then Rules
Verbal Rules
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Decision Table - MS Excel Integration
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Simulation
• Run simulations to do what-if analysis
• Perform throughput analysis, activity based costing & resource allocation analysis
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Play the Process
For specific input, determine which path
is taken.
Put unimplemented tasks in Draft mode.
Play the process, displaying and completing task forms.
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12.1.3 Developer Features
(Quick Start) Installation
Force Commit on Activity Complete
Process Instance Expiration
Business Parameters
Skip and Back Error Handling
Catalog Enhancements and Scripting
Debugging, Fault Policy, Lifecycle
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Quick Start Install for Developer
Integrated JDeveloper – Installs both design-time &
run-time with Java DB
Eliminates complexity – One screen Install
– 30 mins to install and run BPM samples
Reduced memory footprint
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Other BPM Installation types
Compact Domain – Developer domain (Domain Creation Wizard)
– Single Administration server
– Oracle DB
– Need for Oracle Enterprise Scheduler, Oracle B2B, Oracle Healthcare, Oracle Business Activity Monitoring, and Oracle Managed File Transfer.
Development Standalone Server / Test / Production
environment
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Force Commit on Activity Completion
Commits state of BPM instance – Can be used to avoid re-invoke of activity in case of rollback
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Instance Expiration
Process Instance
Expiration – Pre-defined variable
– Get/Set supported
– BPM run-time throws timeout event
– Timeout can be caught and handled using Event Subprocess
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Parameters
Default value for Business Parameter
Business Parameter overridden for Organization Unit
• Used for setting business specific constants and can be overridden for an Organization Unit
• If there is no override value for Org Unit, the returned value will be the default value
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Parameters – Design Time
Business Parameters are available as read-only attributes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Parameters – Run Time
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Catch Exception Based on Business Object
New Options for Business
Exception Handling – Business Exception “errorInfo”
attribute can be set to Business Object
– Boundary Events can catch Business Exception based on Business Object
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Back to Main After Error Handling
Suspend running
Activity/SubProcess – By a Boundary Event
– By an Event SubProcess
Execute alternative flow
Then return to main flow
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
D E M O N S T R A T I O N “Back to Main” After Error Handling
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Business Catalog Enhancements/Groovy Script
Business Objects … •Inheritance •Enumerations •Methods implemented in Groovy Script
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Groovy Script Can Be Used In Script Activity
Can perform operations that would otherwise be done with XSLT
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Debugger
• Scope – Process
– Subprocess
– Event Subprocess
– Child process
• Debug actions – Step-into
– Step-over
– Step-out
– Resume
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Debugger
• Inspect and modify data – Data Objects (both Simple and
Complex)
– Instance Attributes (Process and Activity)
– Conversation and Correlation properties
– Create “Watches”
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Fault Policy Editor
Design & Edit Fault Policies
Catches all faults - business and runtime
Fault policy includes multiple faults, corresponds Actions and Alerts
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Asset Manager 12.1.3
Process Asset Manager (PAM) – Manages the BPM Project lifecycle
– Provides source control integration for Composer
– Seamless collaboration across BPM Process Composer and BPM Studio clients
– Interfaces with source control for version and management of BPM assets
– Integrates with OPSS for security
– References MDS for run-time artifacts only
PAM Services
PAM
Subversion Server
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
PAM Lifecycle in 12.1.3
Lifecycle inside Composer – “Edit” locks the BPM Project
– “Snapshot” creates Project versions(Labels)
– “Save” saves changes locally (fast!)
– “Publish” saves changes to SCC via PAM
• Option to release lock
– “Discard” cancels changes and unlocks the Project
Lifecycle inside Studio – “Checkout” BPM Project from a Space
– “Save” changes to BPM Project
– “Update” and “Diff-Merge” in case of conflicts
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Configuring PAM Connection in Studio
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Adaptive Case Management (ACM)
61
Structured processes (classic BPM)
Non well-structured, adaptive processes
(ACM)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
ACM characteristics
• Process can not be predicted or modeled in all variants
• Process participants should be able to select the next activities themselves because of their expertise
• Pre-selected choice of activities after each action
• Add and assign activities and persons adhoc
• Recommendation which action to take next
62
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
ACM 12c: major new features
Case Analytics: Dashboards for activity, operation, status and
trend summaries
Predictive Analytics using Oracle R
Case Releationships: links to sub cases
Milestones with end times
Oracle Confidential – Internal/Restricted/Highly Restricted 64
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Highly Productive Work Interfaces
Any Task, Anywhere
Offline Mode
Integrate with Native Mobile Services
Location Data
Time, App data Photos
ADF Mobile, Native iOS
REST API
Smart Phone + Tablet BPM Mobile App
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• Simple iPad Workspace App
• Approve, reject, assign and delegate tasks
• Perform bulk operations
• View task details
• Add comments and attachments
• Add attachments from your device or use it’s built in camera
• Online / offline support with synchronisation
BPM iPad App
67
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
• iOS 7.x
• BPM Suite 11g (11.1.1.7 Bundle Patch 3 and higher)
• BPM Suite 12c
• Uses BPM Suite APIs
BPM iPad App
68
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Mobile Application Framework (aka Mobile ADF)
70
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Oracle BPM - Analytics Advanced Analytics, Right time Operational Intelligence
Event Streams, Pattern Matching &
Temporal Analysis (Operational Intelligence)
Custom Business Indicators & KPI, Design Dashboards, Monitor ROI (Business Analytics)
Enterprise Grade Infrastructure
Dashboards, Alerts, Troubleshoot & Actions (Operational Analytics)
Oracle BPM – BI Integration (Strategic Analytics)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM Process Analytics
BI Process Intelligence
Oracle BAM Real Time Actionable
Insights
OEP Trends, Patterns BPM
Process Cubes
Built-In Dashboards Operational Monitoring
BPM Process
Feedback Loop
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BAM High Level Architecture
External Data Sources
Oracle BAM Server
KPIs, Alerts, Process metadata
Design Time Run-Time
-Metadata
Logical SQL + CQL extensions
All Event Sources (BPM, SOA, HWF, WS, JMS)
BI Server (optional)
Reports
BI RPD
- KPI Trends
- Process Dashboards
- BI Composer Reports
BAM Dashboard
Report Cache Alert Service
- Business View
- KPI Definition
- Data Source mapping
BAM Composer Advanced
Continuous Query Service
Process Star Schema
MDS Persistence Engine
BAM DOs in SOAINFRA
schema
BI Dashboard
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
OOTB Dashboards for Monitoring Process Health
Oracle Confidential – Internal/Restricted/Highly Restricted 75
Task Analytics
Productivity indicators (completed work analysis)
Task inflow and outflow with time series
Assignment patterns
Queue depth over time
Process Analytics
Process Performance and workload metrics
Bottleneck / outlier detection
Process specific views
Case Analytics
Milestone based analysis (with achievement duration, at-risk milestones)
Stakeholder based analysis
Activity based analysis (what, how many, how many auto, how many manual)
Case-Time based analysis (when created, how long, when closed)
Case-Priority based analysis
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 76
Dashboards showing In-flight and faulted process instances; Can be filtered by process type
Shows performance metrics of process steps and user performance metrics
OOTB Dashboards for Process Health
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 77
Shows trending performance metrics by process and by process steps
Bottleneck Analysis Report – Tree Map View
OOTB Dashboards for Process Health
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Bottleneck Analysis & Estimated Process Completion time Oracle BPM Workspace - Process Monitor
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BAM Composer (Designer)
– Select BAM Data Objects
– Define Queries
– Define Alerts & Actions
– Design Views
– Build Dashboards
Oracle Confidential – Internal/Restricted/Highly Restricted 79
Model to Monitor in Oracle BPM
BPM Composer (Designer)
– Identify metrics & KPIs
– Define Business Indicators & KPIs
– Instrument Process to collect metrics
– Deploy process
BAM Monitor (Operations)
– Monitor & Analyze
– Get Notifications on Alerts
– Troubleshoot & Track
– Take corrective action
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Dashboard
Business Views (Visualizations)
Business Queries, Alert, KPI (Scheduled, Real-time, Temporal, Pattern Match)
Project (Subject specific Container for collaboration)
Data Objects (Physical, Logical, Derived, External) Based on Stream and Archived Relation
Business Friendly Dashboard Design BAM Composer
Drill across, Drill through
Runtime slice and dice
Action-ability from the
dashboard
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Design Dashboards in BAM Composer
Oracle Confidential – Internal/Restricted/Highly Restricted 81
Single application for
modeling, viewing &
administration
Multi-browser support : IE,
Chrome, Firefox and
Mobile support
Rich ADF visualizations
including Bar, Line, Pie,
Area, Gauges, Geo Map
Fine Grained Security:
Project, Query, View and
Dashboard and row level
security
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Formatting, Styling & Parameterized Business Views
• Reusable across multiple dashboards.
• Extensive list of Style properties.
• Supports Value Formatting
• Supports Parameterized Business Queries
• Supports Business Queries with Time Series and Time Groups
Oracle Confidential – Internal/Restricted/Highly Restricted 82
• Styling – Border Color, Fill Color, Column Fill Color
• Text – Title, Title Font, Text Font, Column Header Visibility, Column Header Formatting, Value Formatting
• Layout – Grid, Row & Column Banding, Reordering, Resizing, Column Visibility
• Action List Only
– Editable Fields
List DVT
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Mobile friendly Dashboards
Oracle Confidential – Internal/Restricted/Highly Restricted 83
Support all devices
Optimized for tablet browsers
Dashboard design is agnostic to device
Browser based with gestures
Interactivity Support (drilling, driving)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Monitoring of Value Chains
Oracle Confidential – Internal/Restricted/Highly Restricted 84
Enterprise Process Map
Value Chain Hierarchies
Operational (BPMN 2.0) Business Process Flows
Measured By KPIs
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Roll-up KPI from Operational to Value Chain Models
Oracle Confidential – Internal/Restricted/Highly Restricted 85
Browse and select KPIs from child models Roll it up to parent
KPI
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 86
• Highlighting of critical steps
Process Criticality Report
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 87
• Detailed Informations about KPIs
Process Criticality Report
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 88
Process Criticality Report • Detailed Informations about KPIs
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Operational Intelligence via OEP Integration
• Innovative Embedding of Oracle Event Processing within BPM Process Analytics
– Advanced Pattern Matching
– Temporal Analysis & Trend Detection
– Templates for declarative design of OEP patterns; Automatic generation of CQL (Continuous Query Language)
– Combined analysis on streaming and relational data
Oracle Confidential – Internal/Restricted/Highly Restricted 89
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Real-time KPIs - Key Risk Indicators for Proactive Actions
Oracle Confidential – Internal/Restricted/Highly Restricted 90
• Real-time KPIs
• Measure is modeled as continuous query; Rolling window computations
• Alerts based on real-time KPI are tracked by continuous query
• Can be associated with Key Risk Indicators – leading indicators
• Intuitive watchlist visualizations
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 91
BPM Process Model Process Aware BI Dashboards
BPM STAR Schema BAM Generates BI Model (RPD)
Strategic Analytics BPM Process Reports in Oracle OBIEE
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential – Internal/Restricted/Highly Restricted 92
BI Reports inside BAM Dashboard
BI visualizations in BAM for side-by-side historical / contextual comparisons
Strategic Analytics
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Enterprise Grade Infrastructure Production Readiness
Active-Active High Availability Mode; Administration inline with SOA
Coherence for Cache: Report cache, Metadata cache
Scale linearly - Persistence Tier, Processing Tier, Web Tier
Fine Grained Security with OPSS resources for every BAM entity
Query, View and Dashboard and row level security
Performance enhancements
Enhanced Diagnostic support
Multi-browser support : IE, Chrome, Firefox and Mobile support
© 2013 Oracle Corporation – Proprietary and Confidential
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Oracle Process Accelerators
Pre-built Best Practice Processes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Out-of-the-Box
Product Grade
Extensible, Pre-Integrated
Dashboard-driven
Designed with Customers
Embody Best Practices
Oracle’s investment in pre-built BPM(+) process solutions
Employee Onboarding
(Horizontal )
Loan
Origination
(Financial
Services)
Incident
Reporting
(Public
Sector)
Financial Reports
Approval (FS)
Many others,
every 4 months
Process Accelerators: Pre-built Solutions to Key Processes
Web
Forms Mobile
Business
Processes Workflow Business Rules
OEP Imaging /
Capture
Content
Management
Adaptive
Case
Management
Oracle BPM Suite (+WebCenter, +App Integration)
Portal
Application
Integration
BAM
Process
Composer
Oracle Process Accelerators (Pas)
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Process Accelerators: Inside the Box All Product Quality Components for a Complete OOB Solution
Apps Integration
Business Rules
UI-driven Extensibility
KPI-driven
Analytics
Dashboards
Mobile
Interaction Business
Objects
Process/Case Models
User Interface
WebCenter Components
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Driven by Customer / Market Demand
Public
Sector Financial
Services Horizontal
Travel Request Management
Document Routing and Approval
Internal Service Request
Employee Onboarding
(Personal) Loan Origination
Financial Reports Approval
Incident Reporting
eForms Management
Business Account Opening
Insurance Claims Management
Insurance Policy Underwriting
Telecom
Mobile Data Offloading
Correspondence Management
Contract Management
Customer Onboarding
Application Extensions: Siebel, PeopleSoft, EBS, Taleo, Fusion
Available
Now
Unified Loan Origination
Licensing and Permits
Next
Release
Complaints Management
OEP
Oracle Process Accelerators
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Insurance Claims Management
Strategic Goals
• Reduce operational costs
• Enhance customer satisfaction
• Be more competitive in the Marketplace
• Build Multi-channel delivery capabilities
Process Advantages
• Faster claim resolution times
• Meet regulatory compliance requirements
• Provide agility, visibility and audit capabilities
• Reduce use of paper based documents
• Enhanced customer experience for claimants
Business Process Overview
First Notice of Loss (FNOL)
Validate Claim Examine Damage & Injury Estimate Costs Settle Claim
BPM and Adaptive Case Management driven solution to enable automation and dashboard-
based management of the end-to-end claims process for Insurance Providers
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Insurance Claims Management
Adaptive set
of activities
Milestones
at-a-glance
Summary
Status
Rich
business
object data
•ACM support for knowledge worker-driven, content-rich scenarios
Using ACM to deliver Business Value
Fraud
Likelihood
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool
BPM 10gR3 BPM 12c
BPM 12c Themes
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Applicable to 10gR3 BPM customers
Different product architectures between 10 and 12
Seamless migration from 11g to 12c
Easy-to-run Ant based tool
Output : 12c exp file and a Migration Report
Migration Command Syntax: ant migrate10-12 -DprojectLocation=<10gr3 project directory> -Ddestination=<destination directory>
Example:
ant migrate10-12 -DprojectLocation=/home/myUser/OracleBPMWorkspace/Sample103Project -Ddestination=/home/myUser/migTests/FirstTest
© 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool Design Time Artifacts
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool Method Migration
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | © 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool Screenflows
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Migration Tool Organization Configurations
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Migration Tool BPM12c Mapping
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Applicable to 10gR3 BPM customers
Easy-to-run Ant based tool
Output : 12c exp file and a Migration Report
Constructs Migrated
With Equivalent : 100% migrated (Ex: Interactive task)
Comparable : migrated on best-effort basis
No direct equivalent : functional equivalent in stack
© 2013 Oracle Corporation – Proprietary and Confidential
Migration Tool
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
BPM 12c Themes
Enhanced Case Management
Mobile
Broader Business Modeling
Richer Process Analytics
Developer Productivity
Process Accelerators & Upgrade 10g->12c
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Summary
• Delivered best-of-breed business focused BPM tools
• Exciting roadmap with industry leading capabilities
• Continue to deliver industry and line-of-business solutions to accelerate customer time-to-value
• Great customer successes
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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Agenda
1
2
Overview Oracle BPM Suite
Oracle BPM Suite 12c New Features
Discussion
Oracle Confidential – Internal/Restricted/Highly Restricted 113
•Broader Business Modeling •Developer Productivity •Enhanced Case Management •Mobile •Richer Process Analytics •Process Accelerators & Migration 10g->12c
3
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