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Cooking up Knowledge Management (KM):
Recipes for Practitioners
Global Health Mini-UniversityMarch 7, 2014
Learning Objectives
Participants in our test kitchen will understand:• Emerging and tried & true KM
strategies• How to choose appropriate KM
strategies• How to tie KM approaches into
project or organizational goals
Instructions for Knowledge Café
• Choose two KM topics to attend in two 20 minute sessions
• Head Chef at each table will briefly present topic
• Group discusses and contributes “knowledge nuggets” at the end of the session
Knowledge Café Topics
• Data visualization: Naheed Ahmed, Blended learning: Sara Mazursky
• M&E of KM: Saori Ohkubo• Content curation: Simone Parrish• Integrating social media into
organizational KM, Taj Sheriff and Dan Campbell
• Managing knowledge across boundaries: Patricia Mantey
A Recipe For: Data Visualization
From the Kitchens of: K4Health and WASHplus
What is Data Visualization?“Graphical display of abstract information for two purposes: sense-making (also called data analysis) and communication.”
Stephen Few, Information Dashboard Design
Key Data Visualization Points• Information visualization does not depend on software.• Visualizations not just art, but a form of communication that
should respect journalistic [research] standards.• Visualizations are first about structure and story telling.
Alberto Cairo, Introduction to Visualization (MOOC)
A Recipe For: Data Visualization
From the Kitchens of: K4Health and WASHplus
Characteristics of Effective Visualizations
• Clearly indicates the nature of the relationship.• Represents the quantities accurately.• Able to compare quantities easily.• Ranked order of values.• Audience able to understand what they should do
with information. Stephen Few, Data Visualization for
Human Perception
A Recipe For: Blended Learning
From the Kitchens of: K4Health and WASHplus
• Combination of learning media and learning environments
• Enables more opportunities for knowledge application
A Recipe For: M&E of Knowledge ManagementFrom the Kitchens of: K4Health and WASHplus
Mission & Objectives KM Activities & Products M&E Plan
o Process indicatorso Output indicatorso Outcome indicators
Flavor Shape Design
o Linerso Frostingo Toppings
It is as fun as making cupcakes!
A Recipe For: M&E of Knowledge ManagementFrom the Kitchens of: K4Health and WASHplus
Your KM M&E Cook Book
• Unique KM Logic Model• 42 common indicators• Wide coverage of KM outputs• Emerging themes
• Social media• Usability assessment• Web analytics• Community of practice
• Practical methods and tools • Extensive list of references
A Recipe For: Usability, Readability, and CurationFrom the Kitchens of: K4Health and WASHplus
A Recipe For: Usability, Readability, and CurationFrom the Kitchens of: K4Health and WASHplus
Usability
EffectiveCuration
Readability
Ease of Use: • Access/infrastructure• Digital literacy / web standards
Learnability:• People want to learn by looking• If you need a how-to, you need a redesign
Iterative Improvements:• Feedback loops• Quick tests (information architecture,
usability testing)• 6 testers = 80% of findings
A Recipe For: Usability, Readability, and CurationFrom the Kitchens of: K4Health and WASHplus
Usability
EffectiveCuration
Read-ability
Reading Levels / Primary Languages:• General public = 8th grade reading level• Lower literacy = different patterns (“scan”
versus “skim”)
Jargon: • Understanding versus Alienation
—“Insiders” and “Outsiders”• Makes translation more challenging
A Recipe For: Usability, Readability, and CurationFrom the Kitchens of: K4Health and WASHplus
Usability
EffectiveCuration
Readability
Knowing your audience
What are their knowledge needs?• Gaps• Expertise level• Content needs--specific or broad?• Search vs. serve
Getting around “TL;DR”
A Recipe For: Integrating Social Media into Organizational KMFrom the Kitchens of: K4Health and WASHplus
BackgroundIntegrating social media into KM requires a knowledge manager to think a little differently about what knowledge management is and how to go about it. In some ways social media challenges “traditional” knowledge management. Knowledge managers need to adapt to it and figure out how to use it for good or risk being marginalized. Social media is mainly focused around the individual rather than the organization, or around formally established communities. This can be both positive and negative depending on your goals.
Challenges in integrating social media into organizational KM • Defining the role of the knowledge manager• Facilitating social media communities• Curating social media content• Striking a balance between personal and organizational KM• Using social media to build relationships and create linkages• Unclear methods for quality assurance and fact checking• Hard for organizations or teams to “capture” and retain their
knowledge if individual social media channels (twitter, Facebook, blogs) are used • Loss of control over how knowledge is exchanged
A Recipe For: Integrating Social Media into Organizational KMFrom the Kitchens of: K4Health and WASHplus
A Recipe For: Managing Knowledge Across BoundariesFrom the Kitchens of: K4Health and WASHplus
Challenges: • How do you overcome barriers: cultural,
language, and technological to connect and share knowledge and information?• How do you select the right tools and
platforms to accommodate your users and audiences?
A Recipe For: Managing Knowledge Across BoundariesFrom the Kitchens of: K4Health and WASHplus
Challenges: • How do you mix different tools and
approaches to accommodate different user needs and technology access? • What approaches are you using to
connect with groups and individuals both on of off the grid?
The Closing Session will begin at4pm in the Grand Ballroom.
Closing remarks will be followed bya 30-minute social gathering
(refreshments will be served). Comemeet new people and discuss the
highlights of the day!
Please fill out an evaluation by going
to this session’s page on your mobile app OR by filling out a paper evaluation in the back of the
room.
Thank you!
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