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Continuous Improvement Toolkit . www.citoolkit.com
Continuous Improvement Toolkit
Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Check Sheets
Data Collection
Process Mapping Flowcharting
Flow Process Charts
5S
Value Stream Mapping
Control Charts
Mistake Proofing
Tree Diagram*
Understanding Performance
Fishbone Diagram
Design of Experiment
Implementing Solutions**
Creating Ideas
Brainstorming Attribute Analysis
Deciding & Selecting
Decision Tree
Force Field Analysis Cost Benefit Analysis
Voting
Planning & Project Management*
Value Analysis
Kaizen Events
Quick Changeover
Managing Risk
FMEA
PDPC
RAID Log*
Observations
Focus Groups
Understanding Cause & Effect
Pareto Analysis
IDEF0
5 Whys
Matrix Diagram Kano Analysis
KPIs
Lean Measures
Importance-Urgency Mapping
Waste Analysis
Fault Tree Analysis
Relationship Mapping*
Benchmarking**
SCAMPER**
C&E Matrix
Confidence Intervals
Pugh Matrix
SIPOC*
Prioritization Matrix
Stakeholder Analysis
Critical-to Tree
Paired Comparison
Improvement Roadmaps
Interviews
QFD
Graphical Analysis
Lateral Thinking
Hypothesis Testing
Visual Management
Ergonomics
Reliability Analysis
Cross Training
How-How Diagram**
Flow
Time Value Map
ANOVA
Gap Analysis*
Traffic Light Assessment
TPN Analysis
Decision Balance Sheet
Suggestion systems
Risk Assessment*
Automation Simulation
Break-even Analysis
Service Blueprints
DMAIC
Process Redesign
Run Charts
TPM
Control Planning
Chi-Square
SWOT Analysis
Capability Indices
Policy Deployment
Data collection planner*
Affinity Diagram Questionnaires
Probability Distributions
Bottleneck Analysis**
MSA
Descriptive Statistics
Cost of Quality*
Process Yield
Histograms & Boxplots
Just in Time
Pick Chart
Portfolio Matrix
Four Field Matrix
Root Cause Analysis Data Snooping
Morphological Analysis Sampling
Spaghetti Diagram
Pull
OEE
Mind Mapping*
Project Charter
PDCA
Designing & Analyzing Processes
Correlation Scatter Plots Regression
Gantt Charts
Activity Networks RACI Matrix
PERT/CPM Daily Planning
MOST
Standard work Document control A3 Thinking
The Continuous Improvement Map
Multi vari Studies
Continuous Improvement Toolkit . www.citoolkit.com
Relations in a complex situation don’t necessarily fit into familiar structures such as hierarchies.
Links can be in any direction and between any pair of items.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
What is a Relationship Map?
A visual display that shows the relationships between individual items.
Allows to see and analyze the logical links between the different elements of any situation.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Example:
Your network of personal and social relations can be represented in a form of map.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Interrelationship Digraph:
An example of a relationship map.
Shows the cause and effect relationships involved in a process or problem.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Uses:
To understand and organize any type of logical relationships between ideas, factors or issues.
To show the relations between one or more problems and their causes.
When solving a problem to identify the ideas of greatest impact for improvement.
To show relationships and interactions of individuals and teams working together.
To organize social networks to meet your personal and social goals.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Benefits:
Helps bring the most important and expensive causes into attention so that you focus your efforts on what really matters.
Helps when planning to improve relationships among team members to increase morale and productivity.
Helps identify: • Team communication patterns.
• Indirect influence patterns.
• Frequency of interactions.
• Importance of interactions.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Comes after a data collection or an idea-generation exercise.
Consists of nodes and lines.
Lines are used to connect related nodes.
Each node is connected with one or more nodes to denote a direct relationship.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Influence relationships can be represented using arrows.
Arrows should be drawn from the element that influences to the one being influenced.
If two elements influence each other, the arrow should be drawn to reflect the stronger influence.
Line thickness can be used to indicate the strength of the relationship.
- Relationship Mapping
Item 1
Item 2
Item 3 Item 4
Item 5
Continuous Improvement Toolkit . www.citoolkit.com
Analyze the Situation:
Connections can be counted once they have been indentified.
The nodes with the most connections are the key elements.
The nodes that have primarily outgoing arrows indicate potential causes.
Arrows flowing only away from a node indicate a root cause.
- Relationship Mapping
Item 1
Item 2
Item 3 Item 4
Item 5
In: 1 – Out: 0 In: 1 – Out: 1
In: 0 – Out: 2
In: 3 – Out: 1 In: 0 – Out: 1
Continuous Improvement Toolkit . www.citoolkit.com
How to Construct a Relationship Map:
Clearly explain the purpose for constructing the relationship map.
Brainstorm or collect the problem elements.
Write them on note cards, then place them on a flipchart.
Look for causal relationships between each and every element.
Draw an arrow from each element to the ones it causes or influences.
Repeat this until all elements have been reviewed.
Count the number of incoming and outgoing arrows.
Write the totals beside each element.
Identify and mark those elements that are likely to be the real causes.
Plan and implement actions to solve the problem.
- Relationship Mapping
Continuous Improvement Toolkit . www.citoolkit.com
Example – Why a Change Initiative has Failed?
- Relationship Mapping
It may take longer to change
Some people will
never change
Training at all levels
Communicate change vision
Performance management
Planning Change Obstacles
Quick wins
A change agent
Paradigms
Implementation
Sense of urgency
A vision to change
Empower -ment
Encourage personal
development
A blaming culture
Change resistance
Leadership
A change plan
Brainstorming or Affinity Diagram
Continuous Improvement Toolkit . www.citoolkit.com
Example – Why a Change Initiative has Failed?
- Relationship Mapping
Construct the Diagram
Poor performance management
Paradigms
Change vision is not
communicated
Lack of training
A change agent is not
exist
Poor planning
Increased work load
Poor management
support
Change resistance
Continuous Improvement Toolkit . www.citoolkit.com
Example – Why a Change Initiative has Failed?
- Relationship Mapping
Analyze the Diagram
Poor performance management
Paradigms
Change vision is not
communicated
Lack of training
A change agent is not
exist
Poor planning
Increased work load
Poor management
support
Change resistance
In: 1 – Out: 0 In: 1 – Out: 4 In: 1 – Out: 1
In: 1 – Out: 1
In: 2 – Out: 0
In: 5 – Out: 0 In: 2 – Out: 1
In: 0 – Out: 5
In: 1 – Out: 2
Continuous Improvement Toolkit . www.citoolkit.com
Example – Examine the Indirect Influence Patterns within a Team:
- Relationship Mapping
Demir
Sara
Emer
Sami Zekaria
Chadi
Peter
Ali
Nermin
Continuous Improvement Toolkit . www.citoolkit.com
Further Information:
This tool is useful in project management where you identify where relationships may need improving in order for a project to be successful.
Another variation is the influence diagram which is used to plan or forecast the flow of a process to identify the supporting factors and the potential blockages.
- Relationship Mapping
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